Administrative Assistant - High-Volume Operations
Resume:
Summary
Administrative Assistant with experience supporting high-volume operations, document processing, customer communication, and workflow coordination in fast-paced environments. Skilled in Microsoft Office, data entry, record management, scheduling support, CRM systems, and issue resolution. Known for accuracy, organization, and dependable support across banking, insurance, and customer service settings. Work experience
Lockbox Remittance Processor
Manpower @ JPMorgan Chase • Lewisville, TX
May 2024 to Present
• Processed high-volume financial transactions while meeting strict quality and compliance standards.
• Maintained 85%+ productivity and 99.5% accuracy across multiple cross-trained functions.
• Monitored Tableau reports to track productivity, hours, errors, and quality trends.
• Retrieved, reviewed, and organized financial documents in OnBase for accurate processing.
• Trained new hires on workflows, procedures, and quality expectations.
• Coordinated daily task coverage to support team workflow and operational continuity. Interviewer
New Life Insurance / Philadelphia Life • Houston, TX January 2024 to February 2024
• Conducted structured phone interviews to collect and verify participant information.
• Documented responses accurately to support reporting and record integrity.
• Used Microsoft Office tools to organize records and manage follow-up tasks.
• Resolved information discrepancies while maintaining confidentiality and professionalism.
• Met daily outreach goals in a high-volume, deadline-driven environment. Call Center Representative
Healthcare Connections • Arlington, TX
April 2023 to January 2024
• Managed high-volume inbound and outbound calls while meeting service expectations.
• Resolved customer issues through clear communication and timely follow-up.
• Recorded customer interactions in CRM systems to maintain accurate account notes.
• Completed follow-up and scheduling-related tasks to support service continuity.
• Maintained organized records and supported team goals during peak periods. Education
Medical Assistant
VISTA COLLEGE
Skills
Shannon Twist
Administrative Assistant
*******@***.***
Frisco, TX
Microsoft Office Data entry Record management Scheduling support Workflow coordination CRM systems Document processing Customer service Tableau Communication Languages
English • Professional working proficiency
Certifications
Certified Payroll Professional
CPR Certification
Certified Professional Coder
Licenses
Driver's License
Non-CDL Class C
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