Customer Service & Front Desk Administrator

USHA RAPUR

Ottawa, ON

613-***-****

******@*****.***

PROFILE

Skilled in handling high-volume in-person transactions, explaining complex policies in plain language, and resolving disputes calmly. Resourceful and quick to learn specialized municipal databases and ticketing systems. Fully eligible to obtain a Level 2 Police Record Check (CRJMC).

CORE SKILLS

Customer Care: In-person counter service, first-contact resolution, active listening, de-escalation, high-volume queue navigation.

Administration & Cash Handling: POS payment intake, permit issuance, record management, daily balancing, document verification.

Compliance & Policy: Interpreting municipal/provincial guidelines, First Attendance dispute handling, privacy standards (MFIPPA).

Technical Proficiency: MS Office (Word, Excel, Outlook), Dynamics 365, SAP, PRESTO, POS systems, general CRM & database tools.

WORK EXPERIENCE

3 years of corporate retail and promotional Experience in Shoppers Stop store.

4+ years of experience in casual front desk administration position in OCDSB and OCSB schools

EDUCATION & TRAINING

Master’s degree in mathematics

Bachelor of Science

Bachelor of Education

VOLUNTEER & COMMUNITY INVOLVEMENT

Volunteer Welcome Desk Assistant

Ottawa Public Community Events

Assisted attendees with event navigation, registration check-ins, and bilingual program information.

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