Business Support & Shipping Analyst

Stanley Little

Professional

Winston-Salem, NC **107 +1-336-***-**** ****************@*****.*** Professional Summary

Objective- To obtain a stable position as a team player in a people-oriented organization where I can maximize my various skills in education in data analytics (Big Data) and/or, warehouse & transportation, inventory control experience in a challenging environment to achieve corporate goals while helping to add up-to-date, technological knowledge which will provide an, competitive edge over other organizations. Work Experience

Business Support Analyst

Wells Fargo Winston-Salem, NC

December 2019 to September 2025

• Provided Customer service and support to vendors, branch employees and Security agents regarding Wells Fargo security equipment.

• Downloaded video and images of robberies and other incidents and provided those to law enforcement personnel via Adhoc file distribution system

• Completed daily reports concerning downed equipment, overdue work orders and upcoming projects.

• Dispatched vendors for equipment maintenance.

• Assisted in training new employees.

• Answered incoming calls regarding concerns from branch’s staff, cash vault employees and vendors

• Assured equipment was operational after repairs

• Monitored CCTV cameras via 3VR and Verint cameras systems Shipping/Receiving Lead

Sun Chemical Winston-Salem, NC

November 2003 to July 2006

Assured timely shipments by corresponding with trucking lines and choosing which, best, fit each circumstance

(Suggested best value shipping methods to management).

● Prepared documents, via Sun1 system to ensure proper shipments of dangerous goods throughout the world which included Bill of ladings, Commercial Invoices, Shippers Declarations.

● Shipper selections were all inclusive, i.e.., LTL's, Private owners, UPS, FedEx, and DHL

● Voluntarily organized an area that was deemed a troubled spot in the shipping department by rearranging material with like colors which in turn eliminated pick errors. Resume Gaps

Senior Team Coordinator

FedEx Logistics Kernersville, NC

December 1998 to December 2002

Prepared and maintained accurate records for merchandise received via SAP system

● Discovered a flaw in vendor's delivery of parts and therefore was selected to setup preparation in kitting these parts and training fellow employees in the recognition of parts characteristics.

● Contacted vendors for pricing selection purposes.

● Played a major part in converting a company from having 70% inventory accuracy to one with 99.5% accuracy and achieving world class status.

● Selected inventory auditor by my employers because of the accuracy of my cycle counts and overall inventory maintenance. In this role

● Assisted the inventory specialist with warehouse management which includes reviewing inventory cycle count, verifying report findings and making inventory adjustments for legitimate errors.

● Promoted to senior team coordinator because of my computer and customer relation skills. Another Relevant Role

Education

Business Analytics (Master of Science in Business Analytics) Grand Canyon University Phoenix, AZ

January 2017 to July 2019

Computer Information Systems (Bachelor of Science in Computer Information Systems) Gardner Webb University Boiling Springs, NC

2010 to 2013

Computer Information Systems (Associates of Applied Science in Computer Information Systems)

Forsyth Technical Community College Winston-Salem, NC 2001 to 2004

Upper secondary education

High school diploma or GED

Skills

Analysis skills Windows Video surveillance Technical support Order entry Operating systems Typing Software troubleshooting Computer hardware Schedule management Customer support ticket management Telecommunication CCTV IT Dispatch software communication Customer support Administrative experience Quality data entry ERP systems Computer skills Call center experience Interpersonal skills Microsoft Office IT support Customer data entry Leadership Order placement Dispatching Technical Proficiency Computer literacy Technical troubleshooting support Attention to detail Logistics management Microsoft Excel Communication skills SAP Equipment troubleshooting Vendor communication Customer service Warehouse logistics management Telecommunications headsets

Languages

English

Certifications and Licenses

Six Sigma Certification

Driver's License

Additional Information

Gaps in resume were filled with several contracted positions during a recessed economic period including

• AAR Logistics via Adecco Staffing (Receiving Clerk) - During the year of my employ at AAR, I arranged a previous cluttered area into bin sections to organize parts for bette picking efficiency and parts recognition and control.

• Corning cable via Adecco Staffing (material handler )

• Hanes Brand (account representative)

• PepsiCo (Customer service)

Along with working g contract policies I was also working on obtaining my Bachelor’s and Master’s degrees

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