Client Services & Administrative Support Expert

AYESHA HUMPHREYS

New York, NY 917-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant and Client Service Representative with 10+ years of experience in customer service, client support, and administrative operations.

PROFESSIONAL EXPERIENCE

Client Service Representative - Section 8 Client Services NYC Department of Housing Preservation & Development (HPD)

Dec 2022 - Oct 2025

• Served as a primary point of contact for Section 8 participants, applicants, landlords, and property owners through high-volume telephone, email, and in-person client services.

• Researched Section 8 client accounts and electronic case records to provide accurate information regarding case status, subsidy matters, documentation, and next steps.

• Assisted clients with annual and interim recertifications, income changes, household composition, rent and subsidy matters, moves and transfers, portability, inspections, rent increases, and reasonable accommodations.

• Reviewed client documents and case information for completeness and routed documentation and cases to the appropriate HPD units for further processing.

• Explained Section 8 requirements, documentation requests, deadlines, and procedures and coordinated with HPD staff to research and resolve complex or escalated concerns. Administrative Analyst - Home Energy Assistance Program (HEAP), Temporary Mar 2022 - Nov 2022

• Served as a first point of contact for clients seeking assistance through the Home Energy Assistance Program (HEAP).

• Reviewed client information and Public Assistance cases and handled eligibility determination for energy assistance benefits.

• Mailed and emailed HEAP applications and program information to clients and explained application requirements and required documentation.

• Received completed applications, reviewed submissions for completeness and accuracy, and processed applications for case management.

• Researched client information across multiple computer systems while maintaining accurate and confidential records. Community Associate NYC Department of Homeless Services (DHS) Jun 2020 - Jan 2022

• Conducted street outreach and canvassing throughout New York City to locate and engage individuals experiencing chronic homelessness.

• Worked alongside NYPD during outreach involving chronically homeless individuals, including people experiencing serious mental health challenges.

• Provided street-based case management, assessed immediate needs, and connected individuals with homeless services and resources.

• Worked closely with BRC and other service providers to coordinate shelter placement, transfers, and transportation.

• Documented client interactions, referrals, placements, and follow-up activities while building rapport with vulnerable individuals. Administrative Assistant NewYork-Presbyterian Hospital Feb 2014 - Aug 2018

• Provided administrative and community outreach support for hospital programs serving youth and community-based organizations throughout New York City.

• Emailed, mailed, and faxed clinic advertising and outreach materials to youth-focused nonprofit organizations, schools, and community partners.

• Contacted organizations to promote clinic services, build relationships, and connect youth with healthcare resources and support programs.

• Performed HIV testing as part of community health outreach services.

• Collaborated with nonprofit organizations and community partners on outreach events throughout New York City and supported Project STAY youth-focused health initiatives.

EDUCATION & CERTIFICATIONS

Client Service Specialist Certification - 2023

Grace Institute - Patient Administration Certificate, 2020 Borough of Manhattan Community College (BMCC) - Associate of Applied Science, 2018 CORE SKILLS

Client Services • Administrative Support • Eligibility Determination • Public Assistance Case Research • Application Processing • High-Volume Customer Service • Case Documentation • Community Outreach • Government Programs • Microsoft Office • Excel • Outlook • Data Entry • Records Management • Scheduling • Confidential Records • Typing 52 WPM

Contact this candidate