IT Systems Analyst - M365 & Azure Support

James Reeves

***********@******.*** 215-***-**** https://web-portfolio-phi-bice.vercel.app

Professional Summary

Web Administrator with a background in enterprise IT support and a strong foundation in modern web technologies. Experienced in building responsive websites and web applications using HTML5, CSS3, JavaScript, React.js, Node.js, SQL, REST APIs, Git, and Webpack. Combines real-world troubleshooting, Azure cloud experience, PowerShell automation, and end-user support expertise with a passion for creating intuitive, high-performance user experiences. Adept at problem-solving, collaboration, and delivering technical solutions that improve usability, efficiency, and business outcomes.

Technical Skills

Operating Systems: Windows 10/11

Networking: TCP/IP, VPN (Forticlient)

Cloud: Microsoft Azure

Tools: Active Directory, MFA, PowerShell, ServiceNow, Footprints, Easy Vista

Development: HTML, CSS, JavaScript, React, MySQL, PHP,

Remote Access: TeamViewer, Quick Assist, Dameware, EV Reach

MDM: MobileIron, Intune

Applications: Microsoft Office 365

Certifications

Web Administrator Career Path – CodingPhase, 2026 - Certificate # JYBIP5YPQ5

Information Technology Program Certificate - Course Careers, 2022

Windows 10 for IT Support: Troubleshooting Basics - LinkedIn Learning, 2022

Projects

Zone Coffee Email Template: https://zone-coffee-email-template.vercel.app

Github : https://github.com/Jamesjgrizz/Zone_Coffee-Email-Template/

Created a responsive promotional email template using MJML, HTML, and CSS, focusing on clean table-based email structure, reusable sections, mobile-friendly layouts, and email-client compatibility while designing a polished marketing layout suitable for e-commerce campaigns.

Zone Coffee – Shopify store: https://zone-coffee-2.myshopify.com/

Developed a fully responsive e-commerce coffee store using Shopify, customizing storefront layouts and branding to create a modern shopping experience while optimizing product organization, navigation flow, and mobile responsiveness to improve usability and customer engagement.

Pangea Project: https://pangea-pantry.vercel.app/

Github : https://github.com/Jamesjgrizz/Pangea-Pantry

Developed a responsive recipe and food discovery website using HTML5 and CSS3, implementing responsive design through CSS media queries to ensure cross-device compatibility across desktop, tablet, and mobile screens while also utilizing semantic HTML and SEO best practices to improve accessibility, site structure, and search engine visibility

Professional Experience

Service Center Analyst

Merakey Philadelphia PA

11/2022 – Present

• Provide technical support to end users via phone, email, and ticketing systems (Footprints, EasyVista), resolving hardware, software, network, and account-related issues.

• Troubleshoot Windows 10/11, Office 365, VPN (FortiClient), Active Directory, MFA, TCP/IP, and mobile devices using Intune and MobileIron.

• Utilize remote support tools including TeamViewer, Quick Assist, Dameware, and EV Reach to diagnose and resolve technical issues.

• Collaborate with Tier II, NetOps, Telecommunications, and SysOps teams to escalate and resolve complex technical incidents.

• Assist with Azure administration, computer imaging, workstation deployment, and hardware upgrades including RAM, storage, and peripheral installation.

• Develop PowerShell scripts to automate routine support tasks, generate diagnostic logs, manage files and folders, and improve workstation performance.

• Create technical documentation and knowledge base articles to standardize processes and improve operational efficiency.

• Mentor new IT analysts by supporting onboarding, sharing best practices, and providing technical guidance.

Additional Experience

Caretaker All American HealthCare 05/2023 - Present

Medical Courier Capstone Logistics 09/2021 - 04/2023

Union Carpenter Local 164 07/2017 - 09/2022

Maintenance Technician Intersolutions 05/2017 - 04/2021

Direct Support Professional NHS/TAIG (Merakey) 07/2012 - 06/2017

Education

Information Technology Course - Course Careers, 2022

Carpenters Apprenticeship Training - Joint Apprenticeship Training Center, 2021

Building Maintenance – Orleans Technical Institute, 2011

High School Diploma - Philip A. Randolph High, 2010

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