Bilingual Operations & Customer Service Manager
Resume:
JAVIER LOZANO
Orlando, Florida
*********@*****.***
PROFESSIONAL SUMMARY
Bilingual business owner and management professional with more than 25 years of experience in administration, customer service, transportation operations, sales, bookkeeping, and daily business operations. Experienced in handling customer inquiries, maintaining business records, processing transactions, coordinating schedules, preparing documentation, and using QuickBooks and Microsoft Office. Fluent in English and Spanish, with strong organizational, communication, and problem-solving skills.
PROFESSIONAL EXPERIENCE
Orlando Adventure Tours
Owner / Manager
Orlando, Florida 1999–2026
* Managed daily administrative and operational activities for a transportation and tourism business.
* Provided professional customer service to local, domestic, and international clients.
* Maintained customer information, reservations, schedules, invoices, receipts, and business records.
* Coordinated transportation schedules, drivers, passenger pickups, destinations, and customer requests.
* Used QuickBooks for bookkeeping, invoicing, payment tracking, and maintaining financial records.
* Prepared correspondence, documents, spreadsheets, and other business materials using Microsoft Office.
* Handled incoming telephone calls, customer inquiries, reservations, and problem resolution.
* Managed sales and maintained relationships with customers and business partners.
* Processed payments and maintained accurate transaction records.
* Organized and maintained confidential and business-related documentation.
* Communicated with customers and vendors in both English and Spanish.
* Managed multiple priorities in a fast-paced customer-service environment.
Adventure Tours
Owner / Manager
Florida 1999–2026
* Oversaw business administration, customer service, sales, transportation coordination, and daily operations.
* Maintained organized business and customer records.
* Assisted customers by telephone, email, and in person.
* Prepared invoices, schedules, reports, and other administrative documents.
* Coordinated reservations and transportation services.
* Resolved customer concerns professionally and efficiently.
* Managed financial records and routine bookkeeping functions.
* Supervised operational activities and ensured services were completed according to schedule.
CORE SKILLS
* Administrative and Clerical Support
* Customer Service
* Office Management
* Data Entry and Record Keeping
* QuickBooks
* Microsoft Office
* Scheduling and Reservations
* Transportation Coordination
* Sales and Customer Relations
* Invoicing and Payment Processing
* Telephone and Email Communication
* Business Operations
* Problem Solving
* Organization and Time Management
* Bilingual Communication
LANGUAGES
English: Fluent
Spanish: Fluent
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