Experienced Retail & Restaurant Operations Manager

CHARLENE EATMON

Cleveland Heights, Ohio

216-***-**** **************@******.***

PROFESSIONAL SUMMARY

Experienced and results-driven management professional with 18 years of leadership experience in high-volume retail and restaurant operations. Proven ability to lead teams, manage daily operations, maintain high customer-service standards, develop employees, and drive business performance. Strong communicator and strategic thinker with experience in hiring, training, team development, conflict resolution, food safety, and operational excellence. Skilled at setting short- and long-term goals while creating a positive and productive work environment.

PROFESSIONAL EXPERIENCE

ALDI — Assistant Store Manager

April 2023 – June 2024

● Supported the Store Manager in overseeing daily store operations and ensuring company standards were consistently maintained.

● Supervised, coached, and developed employees to improve performance and productivity.

● Helped manage staffing, scheduling, employee performance, and day-to-day team operations.

● Maintained a strong focus on customer satisfaction and a positive shopping experience.

● Assisted with achieving sales and operational goals while maintaining efficient store procedures.

● Ensured the store remained clean, organized, safe, and compliant with company standards.

● Communicated expectations clearly and provided team members with guidance and feedback.

● Assisted with problem-solving and conflict resolution to support a productive workplace.

CHIPOTLE MEXICAN GRILL — General Manager

2008 – 2022

● Managed daily restaurant operations while maintaining a strong focus on food safety and company standards.

● Led and developed a team of employees in a fast-paced, high-volume environment.

● Recruited, interviewed, hired, trained, and developed team members.

● Created a positive team culture focused on customer service, teamwork, and operational excellence.

● Managed employee performance and communicated expectations clearly and effectively.

● Ensured excellent customer service and addressed customer concerns professionally.

● Monitored restaurant operations to support sales, profitability, productivity, and business growth.

● Maintained food safety, sanitation, cleanliness, and compliance standards.

● Used strategic planning and problem-solving skills to achieve short- and long-term business goals.

● Resolved workplace conflicts and made effective decisions to support the success of the team and business.

EDUCATION

Shaw High School

High School Diploma — 2008

Cosmetology

Cosmetology Student

CERTIFICATIONS & LICENSES

● ServSafe Certifications — Levels 1, 2 & 3

● Bartender License

CORE SKILLS

● Team Leadership & Development

● General Management

● Staff Training & Coaching

● Hiring & Recruiting

● Customer Service

● Conflict Resolution

● Strategic Planning

● Short- & Long-Term Goal Setting

● Business Operations

● Sales & Performance Management

● Food Safety & Sanitation

● Employee Relations

● Effective Communication

● Problem Solving & Decision Making

● Workplace Culture

Contact this candidate