Warehouse & Quality Control Shift Leader

Blake Silva

Las Vegas, NV ***** +1-270-***-**** *************@*****.***

Professional Summary

Skilled warehouse distribution and quality control professional with 15+ years of experience in manufacturing and food processing. Proven leadership as a Seafood Department Lead, overseeing inventory management and customer service. Expertise in machine operation and packaging, complemented by strong mechanical knowledge and time management skills. Committed to maintaining high standards of quality and efficiency in fast-paced environments. Work Experience

Shift Team Lead

7-Eleven Las Vegas, NV

August 2025 to July 2026

oversee daily operations, staff, and customer service during 1st shift. I am responsible for managing 1-8 employees, handling cash, monitoring inventory, enforcing company policies, and ensuring a clean, safe, and efficient environment to maximize sales and customer satisfaction. Opening/closing the store, managing cash drawers, performing safe drops, and preparing deposits. Assigning tasks, monitoring staff performance, training new hires, and handling shift scheduling. Addressing customer inquiries, resolving complaints, and ensuring a positive, fast-paced experience. Monitoring stock levels, restocking shelves, and enforcing health/safety standards. Handling unexpected issues like tech glitches or staff call-outs. Managing multiple tasks simultaneously, from cashier duties to inventory control. Production Line Operator

Essity Health and Wellness Bowling Green, KY

August 2024 to July 2025

• Operated production line machinery and equipment to meet daily production targets

• Performed quality checks on finished products to ensure adherence to specifications and standards

• Maintained accurate records of production output, including quantities produced and any defects or deviations from standards

• Followed standard operating procedures (SOPs) for safety protocols, ensuring a safe working environment for all employees

• Assisted in the setup and changeover of production lines for different products or batches

• Monitored raw material levels and replenished supplies as needed to prevent disruptions in the production process

• Trained new operators on proper machine operation techniques and safety procedures

• Collaborated with quality control personnel to investigate root causes of product defects or non-conformities

• Adhered to strict sanitation guidelines during food or pharmaceutical production processes Gas Station Attendant/Cashier

Martin and Bailey Hucks Bowling Green, KY

June 2021 to August 2024

• Provided exceptional customer service to all gas station customers, ensuring a positive experience

• Operated cash register and accurately processed transactions for fuel purchases, snacks, and other items

• Maintained cleanliness and organization of the gas station store, including restocking shelves and cleaning surfaces

• Monitored fuel levels in underground storage tanks and promptly notified management when refills were needed

• Performed routine maintenance tasks such as cleaning pumps, checking oil levels, and replacing paper rolls in receipt printers

• Managed inventory of merchandise items, placing orders with suppliers to ensure stock availability at all times

• Handled customer complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction

• Followed safety protocols at all times while handling flammable materials such as gasoline or propane cylinders

• Trained new employees on cash register operation procedures, product knowledge, and customer service best practices Grader and Packer

Perdue Farms Cromwell, KY

June 2018 to May 2021

Graded whole chicken, processed them, rehang whole birds to be taken to be parted out, and package whole birds. Looked for defects or bad parts. Sanitized working area. Worked in freezer to help box packaged chicken to be sent out on truck. I would also take inventory on shipments coming in.

• Led a team of 8 production workers in meeting daily production targets and ensuring on-time delivery of products

• Monitored production processes to ensure compliance with quality standards and made necessary adjustments to maintain product integrity

• Managed inventory levels to prevent stock outs and minimize excess inventory, resulting in improved supply chain efficiency

Machine Operator

Feudenburg Ashland, NH

July 2017 to February 2018

Operated machines to make engine parts trimmed parts inspected parts and packaged them

• Operated and maintained various types of machines, including but not limited to CNC machines, lathes, mills, and presses

• Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed

• Maintained accurate records of production output, downtime, and quality control checks

• Implemented safety protocols and followed all company policies to maintain a safe working environment

• Ensured that products met quality standards by conducting regular inspections using measuring tools such as calipers or micrometers

• Safely operated heavy machinery following established safety guidelines at all times

• Maintained a clean work area by organizing tools, materials, and equipment after each shift Seafood Department Lead and Overnight Stocker

Hanaford Supermarket Plymouth, NH

June 2017 to February 2018

stocked, checked inventory, made product orders, check in vendor, take customer orders, customer service, answer phones, cut and weigh fish, run register.

• Provided exceptional customer service by assisting customers with their meat and seafood selections

• Maintained cleanliness and organization of the meat and seafood department, ensuring a safe and appealing shopping environment

• Received, inspected, and stocked incoming meat and seafood products according to company standards

• Prepared various cuts of meat according to customer specifications, ensuring accuracy in portioning and packaging

• Adhered to proper food handling procedures to maintain product quality and safety standards

• Operated equipment such as slicers, grinders, scales, and knives safely following established protocols

• Handled customer inquiries regarding product availability, pricing information, or special orders in a professional manner

Education

Psychology (Bachelor's)

SNHU Manchester, NH

January 2018 to March 2024

Culinary Arts (Associate's degree)

SKYCTC Bowling Green, KY

October 2015 to May 2017

High school diploma

Lakeview Centennial High School Garland, TX

August 2005 to May 2007

Upper secondary education

Associate's degree

Skills

Infant care Serving Calipers Product demos B2B sales Food production Accounting Phone answering Clear language communication Inventory control Microsoft PowerPoint Care facility supply management Climbing Hotel experience Decision making Sales lead qualification HACCP Customer complaint resolution Warehouse distribution Restaurant experience Clean workspace maintenance Moving Sheet metal Guest services Power tools Kitchen health and safety standards Hospitality Excel formulas Experience with children Shipping & Receiving Cashiering Document management Closing sales Custodial experience Supervising experience Computer skills Event promotion Autism Experience Manufacturing Weight handling in the workplace Maintenance Event planning Greeting customers Ambition Car wash Event marketing Manual handling Delivery tracking applications Guest relations Cash handling Patient monitoring Accounting software Laundry washing Clothing store experience Accounting systems Retail sales transactions Receiving shipments Payment verification Windows Numeracy Microsoft Excel File organization Food handling Meal assistance Commercial cleaning Concession stand experience Emergency response readiness Fire safety Outdoor work Customer inquiry handling Safe environment creation Personal transportation assistance Writing skills Achieving HIPAA compliance Quick service & fast food restaurant Mechanical assembly Equipment safety procedures Dependability Management Machining Conflict de-escalation Multitasking Assembly Guest rapport building Inventory management Customer communication Math Content management Grocery store Industrial equipment OSHA (regulatory compliance area) CRM software Chainsaw 5S Safety regulations Budgeting Laundry sorting for specific washing techniques Printing Defect detection (quality control) Hospitality industry experience Experience with individuals with cognitive disabilities Adobe Creative Suite Productivity software Toxicology and drug testing Driving Heavy lifting Drowning response Safety records management Clerical experience De-escalation techniques Cycle counting inventory management Desktop applications Labeling Written communication Concierge experience Teamwork Managing kitchen staff Manufacturing facility Anything microsoft, great math and reading skills (10+ years) Handling customer service requests Maintaining patient confidentiality Safety standards in production Customer service Proofreading HIPAA Order fulfillment Deli counter experience Hotel housekeeping Live chat Autism spectrum disorders support Airport cleaning Adaptability POS systems Marketing Psychiatry Sales Food service Night audit Dimensional measurements Training & development Word embeddings Resort experience Grounds maintenance and landscaping equipment operation Call center experience Multi-line phone systems Team leadership Food preparation Communication with kitchen staff Food safety Data entry Facilities routine maintenance Embroidery First aid and CPR Warehouse management experience Food industry Preventative maintenance Administrative experience Hospitality management Teaching Early childhood education Office management Account management Cash handling machinery Restaurant marketing Industrial cleaning Dimensional inspection Payment card processing Logistics Laundry sorting by garment type Content marketing Bartending Manufacturing company experience Experience working with the veteran population Hotel management Groundskeeping Computer literacy Client communication Microsoft Project Payment processing in food service Housekeeping management Google Workspace Food and beverage recommendations Press operation Social media platforms Food service health code compliance Organizational skills Mail management Record keeping Ability to follow instructions Laboratory quality control Shipping coordination Processing cash transactions Assembly drawings Food service management Order picking Creative problem-solving Bar Merchandising Toddler care Time management English Calendar management Leadership Fire codes and regulations Office record organization Grammar Experience Picking & packing Inventory data entry Cleaning Mail distribution Communication skills Visual inspection for quality control Staff supervision Cooking Menu item upselling Business development Safe work practices Computer operation Safety protocol adherence Document management systems Leading team collaboration initiatives First aid Warehouse management Technical Proficiency Crowd interaction Mopping Swimming Quality control operations Machine assembly Casino Packaging Customer engagement Interviewing Retail store product knowledge Direct support Front desk Machine operation Phone etiquette Social work Conflict management Hand tools Safety training program participation as safety practice Cleanroom experience Wine service Venue beverage service Phone communication Appointment scheduling Customer relationship management Sanitation Childcare Microsoft Outlook Typing Prospecting Random inventory counts for inventory management Task prioritization Working with people with developmental disabilities In-person customer service Office experience Measurement (quality control) Coffee experience Direct client contact Cleaning and sanitation inspections Mechanical troubleshooting QuickBooks Research Telecommunications headsets Mechanical knowledge Microsoft Office Warehouse experience Spreadsheets Experience with individuals with neurodevelopmental disorders Learning technology Providing care for residents Microsoft Word Packing Landscaping Individual crisis management Janitorial experience Venue customer assistance Managing customer accounts Basic math Micrometer Concierge services Customer support Printer (troubleshooting support) Attention to detail Physical inventory counts for inventory management Quality control Dusting Wine knowledge Problem-solving Grader Operation Beverage recommendations Swimming rescues Vacuum cleaners Emergency procedures Incident reporting compliance Blueprint specification interpretation Cafeteria experience Workplace health and safety regulatory compliance Languages

English - Fluent

ASL - Intermediate

Certifications and Licenses

Forklift Certification

TABC Certification

Lifeguard Certification

Driver's License

ServSafe Alcohol Certification

ServSafe Food Handler Certification

TIPS

Food Handler Certification

Gaming license

ServSafe

Lifeguard Training

Wilderness First Aid Certification

CPR Certification

First Aid Certification

Pallet Jack Certification

Additional Information

Authorized to work in the US for any employer

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