Financial Forensics & IT Support Professional

BOROUGH OF MANHATTAN COMMUNITY COLLEGE

A.A. Criminal Justice 2016 - 2018

CompTIA A+ Certificate

Google IT Support Certificate

Google Data Analytics Certificate

Micro Certification:

Welcome to ServiceNow

ITSM Fundamentals (Badge),

ServiceNow

PER SCHOLAS

CompTIA A+ Certification — 2024

JOHN JAY COLLEGE

Fraud Examiner & Financial Forensic (In Progress) — 2025 - PRESENT C ERTIFICATIONS E DUCATION

• Delivered high quality customer service while handling deposits, withdrawals, transfers, and other financial transactions with accuracy and professionalism.

• Processed and reconciled accounts, ensuring compliance with banking policies and regulatory standards.

• Applied anti money laundering protocols and fraud detection strategies to identify suspicious activity.

• Collaborated with team members to maintain operational efficiency and achieve branch performance targets.

• Built strong customer relationships through tailored solutions and consistent service excellence.

ASSOCIATE BANKER II

TD BANK AUGUST 2025 - PRESENT

• Supported daily branch operations through accurate transaction handling and customer service.

• Developed foundational skills in account servicing, digital banking tools, and secure handling of sensitive information.

• Strengthened early awareness of fraud prevention and risk mitigation practices. ASSOCIATE BANKER I

TD BANK NOVEMBER 2024 - JULY 2025

WORK EXPERIENCES

CANTONESE

Bilingual Proficiency

MANDARIN

Bilingual Proficiency

ENGLISH

Bilingual Proficiency

L ANGUAGES

Transaction Monitoring & Reconciliation

AML Awareness & Fraud Detection

Customer Service & Issue Resolution

Problem Solving & Analytical Thinking

Active Listening & Communication

Time Management

Operational Accuracy

S KILLS

Honor top-performing staff ("WOW Stars")

who go above and extra mile for customers,

the business, and peers

• Individual goal exceeding at 496.3%

stating in NYC region

• Individual goal exceeding at 512.0%

stating in NYC region

Honor top-performing staff ("WOW Stars")

who go above and extra mile for customers,

the business, and peers

Q3 FY25 WOW AWARDS 2025

TD BANK

Q2 FY25 WOW AWARDS 2025

TD BANK

AWARDS

Detail-oriented and customer-focused associate banker II with a strong foundation in financial operations and risk mitigation. Proven expertise in conducting accurate financial transactions, adhering to strict banking regulations, and identifying fraudulent activity. Experienced in applying anti-money laundering protocols and leveraging analytical skills to safeguard customer assets and ensure regulatory compliance. Adept in handling sensitive data, utilizing digital tools, and employing a methodical approach to problem-solving. Eager to transition into a Financial Crime Analyst role, bringing a passion for combating financial crime, advanced organizational abilities, and a commitment to protecting financial system from evolving threats. ******.****.****@*****.*** • 646-***-**** • Brooklyn, NY ASSOCIATE BANKER II

JIA DAI KON SUNG

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