IT Infrastructure & Governance Senior Manager ITSM & GRC Leadership

ABDUL BASIT BUTT

IT Infrastructure & Governance Senior Manager ITSM & GRC Leadership 16+ Years

Doha, Qatar +974-****-**** *********@*******.*** linkedin.com/in/abdulbasitbutt Pakistani National Immediate Joiner English (Fluent), Urdu (Native) PROFESSIONAL SUMMARY

IT Infrastructure, Governance, Risk & Compliance (GRC), and ITSM Senior Manager with 16+ years of executive experience directing enterprise technology platforms, multi-site infrastructure, and regulatory compliance programs across government and corporate sectors. Combines strategic infrastructure delivery with deep GRC oversight, architecting audit-ready frameworks aligned to ISO 27001, SOC 2, PCI-DSS, COBIT, CIS Controls, and HIPAA. Proven track record of steering 250+ technical staff and multi- million-dollar CAPEX/OPEX budgets to maintain high-availability, 24/7 mission-critical operations. Reduced service disruptions by 35% and system vulnerabilities by 30%+ through ITIL 4-based service management, structured risk governance, and PRINCE2 PMO execution. ITIL 4, PRINCE2, and Lean Six Sigma Black Belt certified; CISSP domain trained. CORE COMPETENCIES

• IT Governance, Risk & Compliance (GRC): ISO 27001, SOC 2, PCI-DSS, HIPAA, CIS Controls, COBIT, CISSP Domains Frameworks, ServiceNow GRC (In Progress)

• IT Service Management (ITSM): ITIL 4, ServiceNow ITSM, SLA/OLA Governance, Workflow Optimization

• Enterprise IT Infrastructure & Operations: High-Availability Systems, Multi-Site Data Centers, Networks

(LAN/WAN, MPLS, Fiber, SATCOM, DVBS)

• PMO Leadership & Project Delivery: PRINCE2 Framework, Digital Transformation, Strategic IT Planning

• Cybersecurity Risk & Vulnerability Assessment: Controls Architecture, Penetration Testing Cycles, Audit Readiness

• Business Continuity & Disaster Recovery (BCP/DR): Resilience Frameworks, Operational Risk Mitigation, Crisis Management

• Technology Procurement & Budgeting: CAPEX/OPEX Financial Management, Contract Governance, Vendor Relations

• Process Optimization & Quality Assurance: Lean Six Sigma Black Belt Methods, Efficiency Engineering, Service Workflows

• Executive Reporting & Business Intelligence: Power BI Dashboards, C-Suite Decision Support, Performance Analytics

• Strategic Leadership & Team Management: Cross-Functional Workforce Development (250+ Technical Staff) PROFESSIONAL EXPERIENCE

IT Governance & Compliance Lead

Tribe Consulting (Pvt) Ltd January 2022 – July 2026

• Architected an integrated GRC framework aligned to ISO 27001, PCI-DSS, SOC 2, CIS Controls, COBIT and HIPAA, raising audit readiness and control maturity across distributed client environments.

• Institutionalized ITIL 4-aligned incident, problem, and change management workflows using ServiceNow ITSM, cutting service disruptions by 35% and enforcing SLA compliance.

• Established PRINCE2-based PMO governance for multi-site infrastructure projects, covering risk tracking, milestone reporting, and executive stakeholder reviews.

• Applied CISSP domain knowledge (Security & Risk Management, Asset Security, Security Architecture & Engineering) to strengthen access control frameworks and risk assessment methodology within the ISO 27001/PCI-DSS compliance program.

• Applied Lean Six Sigma Black Belt methods to re-engineer service workflows, removing operational bottlenecks and improving turnaround efficiency.

• Built executive Power BI dashboards giving C-suite real-time visibility into system availability, risk posture, and infrastructure performance.

• Recognized with a Letter of Appreciation from the Managing Director for leadership in security compliance and operational modernization (2023).

Senior Manager IT – Digital Systems & Infrastructure Pakistan Navy — Government / Public Sector October 2019 – January 2022

• Directed enterprise IT operations and nationwide digital platforms requiring 24/7 availability across distributed sites.

• Led cybersecurity governance, risk management, and penetration-testing cycles, reducing system vulnerabilities by 30%+.

• Built Business Continuity and Disaster Recovery frameworks ensuring uninterrupted operations across regional networks.

• Managed technology procurement portfolios, maintaining regulatory compliance and lifecycle cost control.

• Authored governance documentation (SOPs, URDs, system controls), improving accountability and audit traceability. Manager IT – Networks & Enterprise Communications

Pakistan Navy — Government / Public Sector May 2016 – October 2019

• Managed nationwide communications infrastructure (Fiber, MPLS, SATCOM, DVBS, Microwave) across multiple operational zones.

• Led and mentored a technical division of 250+ engineers, ensuring 24/7 uptime and service readiness.

• Controlled multi-million-dollar annual IT operating budgets covering infrastructure, maintenance, and equipment lifecycle.

• Directed firmware recovery and hardware-software compatibility resolution for critical communications equipment, restoring full functionality on mission systems.

• Owned full data center facility operations — cooling and dehumidification systems, fire suppression, power management and load sharing, and server rack/cable infrastructure — while enforcing physical security controls including access logging, role- based access control (RBAC), and multi-factor authentication (MFA).

• Awarded a Letter of Commendation from the Chief of the Naval Staff for technical leadership in systems recovery and operationalization.

Deputy Manager – Network Infrastructure & Systems Engineering Pakistan Navy — Government / Public Sector January 2011 – May 2016

• Technical lead for FAWMIS, a 3-tier enterprise ERP unifying HR, Finance, Asset Management, and Logistics.

• Authored technical governance documentation: URDs, SRS, use cases, and process flowcharts.

• Designed and deployed secure enterprise networks (L2/L3 switching, routing, MPLS) across dispersed facilities.

• Governed application testing and code review, improving data accuracy by 45% and accelerating decision-making.

• Managed data center facility infrastructure including cooling, dehumidification, and fire suppression systems, power load distribution, and server rack/cable management, alongside physical security controls (access log books, RBAC, MFA) safeguarding mission-critical systems.

• Awarded the Medal of Distinction, Pakistan Navy, for engineering and performance excellence. EDUCATION

• MBA – Telecommunication Management, International Islamic University, Islamabad (2009)

• BS – Computer Science, COMSATS Institute of Information Technology, Wah Cantt (2006) PROFESSIONAL CERTIFICATIONS

• ITIL 4 Foundation – IT Service Management

• PRINCE 2 Foundation – Project Management

• International Lean Six Sigma Black Belt (ILSSBB)

• Data Analyst Associate (Power BI)

• Cisco Certified: Cybersecurity Analyst – Cyber Threat Management & Network Defense

• CISSP – Domains Trained and Applied in Information Security & PCI-DSS Compliance Roles; Preparing for Certification Exam

• Satellite Imagery Interpretation Certification. (SUPARCO, Pakistan)

• STUS Integrated Logistic System Certification (Thailand) AWARDS & RECOGNITION

• Medal of Distinction, Pakistan Navy

• Letters of Commendation, Chief of the Naval Staff (2019)

• Letter of Appreciation, Managing Director, Tribe Consulting (2023) PUBLICATIONS

• Remote Sensing Study of Mobile Networks – IJIST Vol. 5 Issue 4, Dec 2023

• Evolving Security Landscape of IoT – IJIST Vol. 5 Issue 4, Nov 2023

• Urban Green Spaces & Well-Being (ML Techniques) – IJIST Vol. 5 Issue 4, Oct 2023

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