Distribution & Transport Logistics Coordinator

Joseph Watiri Mwangi

Supply Chain Professional

Nairobi, Kenya

+254********* ***************@*****.***

Summary

Results-driven Distribution & Transport Coordinator with 6+ years of expertise in warehouse operations, reverse logistics, and fleet management within the FMCG and e-commerce sectors. A supply chain specialist adept at optimizing transportation logistics for enhanced efficiency and cost reduction. Proven ability to lead teams, manage projects, and deliver exceptional client satisfaction through strategic inventory management and process improvements.

Professional Experience

Premier Foods Limited Jul 2023 – Sept

2025

Dispatch & Logistics Supervisor Nairobi, Kenya

Improved order fulfillment accuracy to a 95% CFR rate through meticulous planning and organization of daily outbound vehicle operations, optimizing warehouse operations.

Achieved a 98% On-Time In-Full (OTIF) delivery rate by strategically loading and dispatching customer orders according to the dispatch plan, coordinating with warehouse and sales departments to maximize order fulfillment effectiveness and logistics performance.

Managed logistics and warehousing for 2000+ orders monthly, ensuring timely delivery in line with customer demands, focusing on reverse logistics and customer satisfaction.

Maintained 100% compliance with local and international transport laws by ensuring all vehicles met safety regulations, adhering to transport management systems.

Spearheaded a seamless transition to a new logistics vendor, resulting in a 25% decrease in transportation costs by rigorously evaluating service providers, cost optimization, and vendor management.

Achieved a 30% reduction in claim resolution time by promptly reporting accidents and efficiently managing the claims process, enhancing fleet management, and risk mitigation.

Improved regulatory compliance by 20% through regular checks on driving hours and documentation accuracy, ensuring fleet safety and regulatory compliance.

Improved incoming shipment processing time by 25% by overseeing the inspection and storage of goods efficiently, enhancing inbound warehouse operations and stock controls.

Increased vehicle availability by 25% through scheduled servicing and maintenance, ensuring operational readiness and improving fleet availability.

Reduced fuel consumption anomalies by 10% through tracking and analyzing usage patterns with tracking systems (GPS), optimizing fuel efficiency, and cost savings.

Increased safety compliance by 100% by ensuring all vehicles were equipped with necessary safety kits before deployment, enhancing fleet safety and regulatory standards.

Managed 5 weekly inventory audits, ensuring compliance with company standards across all warehouse operations, enhancing inventory management and accuracy.

Improved logistics performance insights by generating 8 actionable reports monthly for continuous improvement, enhancing analytical capabilities, and decision-making.

Increased route efficiency by 20% using GPS to monitor and track delivery routes effectively, optimizing route planning and transport efficiency.

Maintained 100% adherence to FEFO/FIFO protocols, resulting in minimized product wastage in the warehouse, enhancing inventory management and stock controls.

Maintained costs at 10% below budget for fuel, maintenance, and insurance through diligent monitoring, demonstrating financial acumen in fleet management.

Recruited and trained 15% qualified drivers, enhancing driver performance and operational efficiency, and developing people

management skills.

Kyosk Digital Services Oct 2022 – Jun 2023

Fulfillment Supervisor, Nairobi, Kenya

Managed logistics and warehousing for 2000+ orders monthly, ensuring timely delivery in line with customer demand, optimizing warehouse operations, and customer satisfaction.

Maintained 95% compliance with defined warehousing and dispatch costs to meet company targets, demonstrating cost control and budget management.

Ensured 100% order accuracy and integrity by managing stock movements during delivery with Dispatch Associates, enhancing stock controls, and quality assurance.

Led continuous improvement initiatives that resulted in 25% efficiency gains within warehouse operations, demonstrating process improvement and leadership skills.

Achieved 99% accuracy in inventory management by implementing rigorous stock tracking and delivery protocols, enhancing inventory control and accuracy.

Improved transportation costs by negotiating rates, saving the company approximately 500,000 monthly, showcasing negotiation skills and cost optimization.

Achieved a 15% reduction in fleet operational costs by assisting in budget management and ensuring fleet safety compliance, enhancing fleet management and safety.

Actively engaged in route planning and delivery schedules to ensure all deliveries are completed within the allocated delivery windows; this increased customer satisfaction scores by 20%, optimizing transport management and customer service.

Enhanced reporting accuracy on inventory by implementing 100% adherence to ERP systems for warehouse operations, improving inventory management, and data accuracy.

Ensured employees work in a safe working environment, in line with OSHA 2007 at all times, promoting safety compliance and risk mitigation.

Improved logistics quality by 30% through monitoring delivery times and transport costs and advising on best practices, enhancing logistics performance and quality assurance.

Evaluating and confirming 3PL invoices at the end of each month and sharing the same with Finance for payment, demonstrating financial acumen and vendor management.

Managed a fleet of 20 vehicles for daily distribution operations across 5 regions, optimizing transportation logistics and fleet management.

Increased team effectiveness by 15% through coaching and developing a high-performing logistics team, developing people management and leadership skills.

Kyosk Digital Services Jul 2021 – Sep 2022

Dispatch Associate, Nairobi, Kenya

Enhanced customer experience by resolving 90% of order issues in real-time during dispatch and monitoring, improving customer service and satisfaction.

Maintained efficient product movement across 50 storage locations, preserving stock levels for uninterrupted partner pickups and optimizing warehouse operations.

Maintained 100% optimal stock levels at the depot through vigilant monitoring of stock levels weekly, enhancing stock controls and inventory management.

Increased partner fulfillment rates by 20% through efficient product movement and stock level monitoring with stakeholders, improving partner relations and fulfillment.

Coordinated movements of goods for 200 small-scale retailers, ensuring timely deliveries, optimizing route planning, and delivery performance.

Improved order processing efficiency by 30% through effective communication with sales representatives and tracking fulfillment, enhancing communication skills and efficiency.

Secured availability of 300+ product ranges to the sales team, optimizing stock levels and distribution efficiency, and improving product availability.

Reduced unauthorized fuel usage by 15% through rigorous administration of fuel cards, demonstrating financial acumen and cost control.

Improved order processing efficiency by 20% through effective communication with sales representatives and tracking fulfillment, enhancing communication skills and efficiency.

Achieved 99% accuracy in delivery van tracking using the Export Trading Group system, demonstrating proficiency in transport management systems.

Increased product availability by 30% through effective coordination of transport and inventory management, optimizing logistics performance, and inventory control.

Achieved 100% compliance with KPIs for supply and demand, ensuring optimal performance in logistics operations, enhancing logistics management, and performance.

Kinangop Dairy Limited, KDL Feb 2020 – Jan 2021

Depot Administrator, Nairobi, Kenya

Managed inventory operations, overseeing 1000+ stock items, maintaining stock controls, and facilitating transfers and reconciliations, enhancing inventory management.

Ensured 100% tracking of stock movements using the SYSPRO system, promoting transparency and data accuracy, showcasing proficiency in ERP systems.

Maintained accurate records for 400 materials received and dispatched using the warehouse management system every week, enhancing warehouse operations and record-keeping.

Achieved a 15% reduction in fleet costs by effectively managing a 1,500,000 budget and ensuring fleet safety compliance, demonstrating financial acumen in fleet management.

Achieved 15-18% budget savings in fleet management through effective compliance and cost control measures, enhancing fleet management and cost optimization.

Improved operational efficiency with 100% adherence to vehicle servicing and inspection schedules, ensuring fleet safety and maintenance compliance.

Reduced stock variances by 20% through thorough monthly reconciliations of system and physical balances, enhancing inventory accuracy and stock controls.

Identified operational areas of inefficiency and spearheaded the process of restructuring truck turnaround time to enhance efficiency, reducing truck turnaround time from 3 hours and 50 minutes, demonstrating process improvement and

problem-solving skills.

Scored 100% in stock management rating, 99% accuracy on daily reconciliations in stock, and a reduction in stock holding by 25%, enhancing inventory management and accuracy.

Brought down inventory variances within the warehouse to less than 1% from approximately 8% recorded previously, demonstrating inventory control and process improvement.

Improved inventory accuracy from 84% to 99.98% through frequent checks and utilization of inventory systems, optimizing inventory management and data integrity.

Improved inventory efficiency by implementing changes leading to a 25% reduction in dispatch errors through process evaluation, enhancing process improvement and efficiency.

Reduced inventory shrink levels from 3.8% to 0.10% and maintained shrink percentage for the period I was there, optimizing inventory control and loss prevention.

Increased inventory control effectiveness by 25% through evaluative monitoring of management procedures, enhancing inventory management, and performance monitoring.

Achieved timely reporting by generating and distributing 4 inventory levels and stock position reports monthly, improving reporting accuracy and communication.

Maintained the depot’s safety standards with 100% adherence to health regulations, ensuring orderly conditions, promoting safety compliance, and risk mitigation.

Achieved 95% on-time delivery with coordinated efforts among depot teams for customer orders, enhancing transport coordination and delivery performance.

Kinangop Dairy Limited Jan 2019 – Dec 2019

Depot Assistant Admin Nairobi, Kenya

Supported depot operations through administrative tasks, contributing to efficient distribution and stock management.

Facilitated transport coordination and inventory control, ensuring smooth supply chain operations.

Assisted in maintaining stock levels and coordinating product availability for the sales team.

Muki Sacco Limited Feb 2016 – Mar 2016

Customer Service, Operations & Administration Nyandarua District, Kenya

Entered data into the system and accurately updated customer accounts, ensuring data accuracy and efficiency.

Delivered top-notch administrative support to office staff, promoting excellence in office operations, contributing to operational efficiency.

Answered incoming phone calls pleasantly, directed calls to appropriate personnel, and provided excellent customer service.

Produced letters and memoranda to inform stakeholders of business decisions, enhancing communication and transparency.

Sorted mail and dispersed to correct departments and employees, ensuring efficient document management.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, enhancing customer service and satisfaction.

Responded to customer requests for products, services, and company information, providing excellent customer service.

Offered advice and assistance to customers, paying attention to special needs or wants, enhancing customer service, and satisfaction.

Education The Kabete National Polytechnic Nov 2015– Nov 2018 Diploma: Business Management, Nairobi

Nandarasi Secondary School Dec 2009 – Dec 2012

Knec Exams: Secondary Education Nairobi

Skills

Technical Skills

Fleet Management — Transport Management Systems (TMS) — Warehouse Operations

— Route Planning — ERP Systems (SAP) — GPS Tracking Systems — Inventory Management — Reverse Logistics — 3PL Management

Soft Skills

Negotiation Skills — People Management — Dispatching Coordination — Problem-Solving — Communication — Team Leadership — Strategic Planning — Vendor Management — Reporting & Analytics

Referees Alan Nyamita, Premier Food Limited

(Head Of Supply Chain) +254-*********

Dennis Muriuki Kyosk Digital Services Territory Manager

+254(0) 722 141 487.

Muchiri Mwangi Kinangop Dairy Limited (Warehouse Manager)

+254(0) 724 721 517

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