Manufacturing Technician and Material Handler

Dominique Brown

** ********* **, ******* *****, United States, 617-***-****, ***.*****@**.***

AREAS OF EXPERTISE

Proficient in Microsoft Office

Expert

Active Listening

Expert

Customer Service

Expert

Experience with Windows &

Mac OSX

Expert

EMPLOYMENT HISTORY

Dec 2025 — Jul 2026

Material Handler/Assembly, Sensata Attleboro, MA

• Received, inspected, and transported raw materials and finished products throughout the production facility.

• Picked, packed, and staged materials for assembly lines to maintain continuous production.

• Assembled electronic and mechanical components according to work instructions and quality standards.

• Operated material handling equipment, including pallet jacks and hand trucks, while following safety procedures.

• Performed inventory transactions and maintained accurate material counts to support production schedules.

• Conducted visual inspections to identify defects and ensure products met company quality requirements.

• Maintained a clean, organized, and safety-compliant work area using 5S principles.

• Collaborated with production, warehouse, and quality teams to meet daily production goals and shipping deadlines.

• Followed standard operating procedures (SOPs), lean manufacturing practices, and workplace safety guidelines.

Nov 2023 — Apr 2025

Formulation Technician 2, Thermofisher Plainville, MA

Key Responsibilities:

• Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving issues with manufacturing equipment and processes.

• Process Support: Assisted in the execution of manufacturing processes, ensuring they are followed correctly and efficiently.

• Quality Assurance: Monitored and assess product quality, identifying and addressing any flaws or inconsistencies.

• Equipment Maintenance: Assist in the maintenance and calibration of manufacturing equipment.

• Documentation: Maintained accurate records of manufacturing activities, procedures, and troubleshooting efforts.

• Safety Compliance: Adhered to all safety protocols and procedures, ensuring a safe working environment.

• Training: Was involved in training new technicians on manufacturing processes and equipment.

• Supported daily troubleshooting of assembly, welding, soldering, wiring, measurement systems, testing and other manufacturing processes as needed

• Operate and maintain manufacturing equipment to ensure flawless production processes

Mar 2020 — Jul 2023

Assistant Manager, Eastern Bank Auburndale, MA

Key Responsibilities:

• Assist the Branch Manager in the daily operations, customer service, sales, and operations of a full-service branch, including managing staff, processing transactions, and ensuring compliance with bank policies.

Customer Service & Sales:

• Assist customers with inquiries, complaints, and account issues.

• Open new accounts (checking, savings, etc.).

• Proactively sell bank products and services to existing and potential customers.

• Maintain and build relationships with clients.

Operations & Compliance:

• Supervise teller operations and procedures.

• Ensure compliance with bank policies, regulations, and laws.

• Process loan applications and related tasks.

• Balance cash drawers and vault.

• Manage and coordinate communication within the branch.

• Oversee and assist with branch reports.

Team Management & Leadership:

• Train and coach team members.

• Act as manager on duty in the branch manager's absence.

• Motivate and address the needs of team members.

Apr 2018 — Mar 2020

Relationship/Universal Banker, Citizens Bank Hyde Park, MA

Key Responsibilities:

• customer-facing roles, handling both basic transactions (like deposits and withdrawals) and more complex financial needs, while also building and maintaining customer relationships and promoting bank products and services.

Customer Service:

• Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive banking experience.

• Answered customer questions and guiding them on account management tools.

• Identified cross-selling opportunities.

Financial Transactions:

• Processed financial transactions, including deposits, withdrawals, and transfers.

• Opened and closing accounts.

• Handled cash transactions and managing cash drawers.

Relationship Building:

• Building and maintaining strong customer relationships by understanding their financial needs and goals.

• Identifying customer needs and offering appropriate financial solutions.

• Providing financial counseling and guidance.

Sales and Product Knowledge:

• Promoting and selling bank products and services, such as accounts, loans, and credit cards.

• Cross-training on products and operational processes.

• Identifying and referring sales opportunities.

EDUCATION

Sept 2018 — Present

Bachelor, Umass Boston

Sept 2016 — May 2018

Associates, Massasoit

High School, Community Charter School of Cambridge

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