Professional Driver and Customer Service Specialist
Resume:
MITCHELL
JENKINS
mitchell.mjenkins***@gmail.c
om
Brooklyn, NY 11207
Professional driver and customer service specialist prepared to enhance operational efficiency. Proven track record of timely deliveries and maintaining excellent customer relationships. Focuses on teamwork and adaptability to meet dynamic needs, showcasing solid navigation and time management skills.
PROFESSIONAL SUMMARY
SKILLS
• Machine operation
• Tool operation
• Hand and power tools
• Safety compliance
• Delivery logistics
• Customer service
• Inventory management
• Efficient multitasking
• Attention to detail
• Problem-solving
• Route optimization
• Vehicle maintenance
NY State Home Inspector School Of
Queens & Long Island
Maspeth, NY • 08/2019
No Degree: Home Inspection
Certification
ROTO - ROOTER PLUMBING SCHOOL
Westchester, NY • 06/1998
No Degree: Basic Fundamentals Of
Plumbing
Hunter College
New York (City), NY • 02/1972
No Degree: Physical Education
Franklin K. Lane High School
EDUCATION
Onfleet Technologies - Forkable Meal Deliverer
Manhattan, NY • 04/2026 - 07/2026
Uber - Uber Driver
NYC-Suburbs • 06/2020 - 04/2026
Empire Para Transit Corporation - Driver/ Operator Brooklyn, NY • 09/2008 - 04/2019
ROTO - ROOTER SERVICES - Service Technician
Staten Island • 11/1997 - 06/2004
WORK HISTORY
Communicated delivery status and schedule changes to customers, enhancing their experience and ensuring transparency.
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Managed inventory checks to ensure accurate order fulfillment, reducing discrepancies and improving service reliability.
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Adhered to company policies and procedures for safety, security, and compliance during deliveries, contributing to overall operational integrity.
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Maintained high standards of customer service during rides, fostering positive experiences for all passengers.
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Utilized GPS and mapping tools to optimize route navigation for timely arrivals.
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Maintained vehicle cleanliness and safety standards to enhance passenger comfort.
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Responded to passenger inquiries promptly to improve overall customer satisfaction.
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Enforced safety guidelines and protocols, resulting in a consistently safe working environment.
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Trained new operators on best practices, enhancing teamwork and collaboration among peers.
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Trained new operators on best practices, fostering teamwork and collaboration among peers.
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Operated machinery in compliance with safety protocols and standard operating procedures, ensuring operational reliability.
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Brooklyn, NY • 06/1971
High School Diploma
Mitchell Jenkins - Self-Employed Concrete Specialist Brooklyn, NY • 01/1980 - 08/1983
Followed safety protocols and policies, contributing to a safer work environment.
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Trained junior technicians in techniques and safety protocols, enhancing team expertise and safety compliance.
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Trained junior technicians in techniques and safety protocols, improving team expertise and compliance.
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Followed safety protocols and policies, minimizing workplace hazards.
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Adhered to safety protocols and policies, ensuring a safer workplace.
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Developed and implemented strategic initiatives that enhanced operational efficiency across multiple departments, resulting in smoother workflows.
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Analyzed data trends to inform decision-making and optimize resource allocation.
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Collaborated with cross-functional teams to streamline processes, improving project delivery and client satisfaction.
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Led training sessions to mentor staff on best practices, promoting adherence to organizational standards.
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Enhanced customer satisfaction through proactive problem-solving and timely resolution of complaints.
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Facilitated weekly strategy meetings to enhance team collaboration and communication.
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Assisted operational needs by moving heavy items, ensuring efficient workflow.
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Lifted and moved job materials weighing up to 100 pounds as part of daily operations.
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