Account Executive & Account Management Specialist

Toinette M. Harvey

***************@*****.*** 205-***-****

CAREER PROFILE: Results-driven Account Executive with a proven ability to build client relationships, develop sales pipelines, close new business, and drive revenue growth. Skilled in consultative selling, prospecting, negotiation, account management, and CRM management. Known for exceeding sales goals, understanding customer needs, and delivering solutions that create measurable business value.

SKILLS & ABILITIES

• New Business Development • Consultative & Solution Selling • Full Sales Cycle Management

• Prospecting & Lead Generation • Pipeline Management • Negotiation & Closing

• Account Management • Client Relationship Management • Sales Forecasting

• CRM Management • Contract Negotiation • Cross-Functional Collaboration

TECHNOLOGY COMPETENCES

Personal Lines -Underwriter Assistant; Billing & ICD-9 Coding; Proficient in Microsoft Excel & Word, Outlook

Data Entry; PMSC Insurance Software; Ten-Key; ImageWright, ISO, & SIS Software

WORK EXPERIENCE

Account Management Representative, 03/2013 – 06/2026

EDPM (WorkforceQA Company) Birmingham, AL

•Set up training and tutorials for drug and alcohol testing services nationwide. Ensured that all process procedures were fully documented and illustrated for audit and training purposes.

•Coordinated and assisted with live and web-based training.

•Managed large accounts, set up new accounts, and collection site vendor management contracts.

•Processed monthly invoicing billable products/services such as, subscriptions, usage-based products, recurring services, licenses, and add-ons. Placed testing supply orders.

•Demonstrated ability to multi-task, excellent organizational skills and attention to detail.

Medical Healthcare Billing Specialist, 04/2007 – 08/2012

LabCorp of America Birmingham, AL

•Provided guidance and assistance to field personnel on billing related inquiries and procedures. Followed standard sequences, corrections, editing into automated systems. Certified Operator Medical ICD-9 Coding.

•Ability to process a high volume of personal policy transactions on computer utilizing alpha-numeric data entry with accuracy and proficiency.

•Balanced transaction workload with frequent interruptions from customer calls while maintaining attention to detail. Supported customer billing and collections efforts such as electronic billing posting payments.

•Meet monthly & quarterly assurance goals utilizing a metric system.

•Proven ability to work both independently as well as operate and contribute positively in a team-based environment.

•Established ability to research, think critically, analyzed, prioritized, and problem solved billing issues.

EDUCATION

High School Diploma Jess Lanier High School Bessemer, AL

Lawson State Community College Bessemer, AL

Contact this candidate