Operations manager / office manager
Resume:
Barbara Oden
Attalla, Al *****
*********@******.***
Looking to continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth. Results and safety driven Warehouse/Office Manager with experience in logistics, quality control, and process improvement. Demonstrated expertise in reducing costs, increasing revenues, and minimizing employee turnover. Proven skills in negotiating with vendors and customers and increasing production with existing staff. Maintains a positive attitude and a great sense of humor during high stress levels. 25 years combined experience in customer service and management. Hard worker who thrives under pressure. Authorized to work in the US for any employer.
Office Manager/HR
Americold- Birmingham, AL
June 2022 -current
Directs general office activities and workflow for associates.
Coordinate activities with GM/lead personnel and with other work departments.
Develop and update procedures, policies, and standards
Interpret and communicate work procedures and company policies to staff
Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies
Train and instruct employees in job duties and company policies or arrange training to be provided
Interpret HR regulations, safety rules, operating and maintenance instructions
Payroll, HR regulations, Accounting, Budgeting, labor management provisions
Ensure that warehouse concerns are heard at corporate level
Provide a safe work environment through personal actions. Identify any safety concerns, as well as cost saving opportunities
Employee Engagements
Assists in Operations- CMOs, Pride Walks, Safety meetings, inventory, AOS, CI events
Customer Service Representative
Americold- Albertville, Al
September 2019-June 2022
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes
Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Resolve refused product, over, short and damaged (OS&D) orders
Report’s customer feedback to management
Warehouse supervisor
Goodyear Tire and Rubber, Gadsden, Al.
June 2019 to September 2019
Coordinate the daily activity for designated zones. Ensure all work/movements (i.e., bookings, vehicle movements, Vas work, internal work) are dealt with in the set timeframes and all systems updated accordingly.
Ensure allocated staff are distributed in line with their skill level and trained ability to achieve the daily plan.
Raise any equipment concerns (i.e., MHE, scanners, printers etc.) to the Zone Manager, with the relevant details of what is required and why.
If activity deviates from the current plan (vehicle no-shows etc.) highlight downtime to the Zone Supervisor Level 2 so labor can be redistributed.
Actively step up when Zone Supervisor Level 2 is not present.
Customer Service representative/ export Coordinator
Lineage Logistics
May 2013 to June 2019
Proactively manage international orders, including executing required import and export functions and logistics processes within SOP-specified time frames, such as vessel bookings, drayage dispatch, cost record maintenance, sending ISF and commercial documents to brokers, and providing inbound carrier nominations.
Work with brokers, freight forwarders, NVOs, and other freight agents to execute vessel bookings. Create shipment tenders and documents using SNF’s ERP system, dispatch according to current routing guides, and ensure all data is entered correctly and accurately.
Timely process of importing air and ocean documents and submit to customs brokers for filing.
Collaborate closely with Customer Service, Purchasing, Supply Chain Planning, Shipping to ensure orders are ready for shipment and loaded on time, avoiding demurrage charges.
Follow up with external freight agents to ensure correct equipment availability, troubleshoot and promptly resolve booking or carrier issues, and set standards for future orders.
Coordinate directly with suppliers and freight agents domestically and internationally to track shipments and ensure timely delivery to the correct destination. Expedite critically needed shipments.
Audit invoices for completeness, corroborate contract pricing and verify storage and demurrage charges. Work with AP to resolve any discrepancies and delayed payments.
Identify risks and opportunities to ensure cost-effective, safe, and efficient transportation of the company’s products.
Perform prompt and accurate data entry requests into various internal ERP systems.
Develop and manage successful relationships with external freight agents, business partners, and co-workers.
Participate in meetings with carriers, external freight agents, brokers, and business partners.
Provide backup to other Logistics Coordinators as required.
Traffic Clerk
Lineage Logistics
December 2010 to May 2013
Maintains custodial seal records for incoming and outgoing shipments. Follows Safety Data Sheet guidelines for handling, storage, and disposal of Hazardous Materials as well as all state and federal regulations.
Maintains records of shipments received. Reviews and verifies receiving documents. Establishes transportation unit for applicable incoming shipments. Reports received shipments to consignee and all concerned.
Serve as first point of contact for delivery drivers
May receive, count and log cash received by carriers
Coordinate with warehouse and transportation to make sure shipping/receiving documents are completed accurately and timely
Verify and count products to confirm data accuracy in system
Notify carriers and key team members of pending, no shows and/or unscheduled arrivals
Engage with drivers and reschedule appointments if necessary
Enter data into the warehouse management system (WMS) scheduler
Commercial Driver/ Dispatcher / Customer service Representative
Covenant Transport
December 1998 to June 2009
Schedule and arranges delivery/pickups of materials by drivers.
Ensures customers are informed about freight specifics, delivery or pickup schedules, and special handling requirements.
Records daily dispatched calls, deliveries and pickups in software to maintain record database and track deliveries.
Monitor availability and utilization of company owned equipment vs. rental equipment.
Reviews daily driver logs, times cards and freight tickets to ensure data is captured and reported accurately.
Coordinates with Fleet manager to schedule inspections and maintenance of vehicles and equipment in order to minimize down time.
Communicates with AP, AR, Shop, HR and other departments.
Coordinates with Human Resources to schedule DOT Random drug testing and assure regulations are being met by drivers.
Ensures all transportation laws and regulations are met.
Performs other duties as assigned.
Coordinate and monitor shipments of goods, ensuring timely delivery to distribution centers and stores.
Communicate with suppliers, carriers, and warehouses to arrange transportation and resolve any issues that may arise during transit.
Track inventory levels and manage stock levels to prevent shortages or overstock situations.
Request and submit documentation such as shipping documents, bills of lading, and customs paperwork to comply with regulations and facilitate smooth logistics operations.
Provide shipment updates to our internal teams such as production, planning, and web.
Maintain systems and procedures for efficient inventory management and logistics operations.
Ensure compliance with relevant laws, regulations, and industry standards related to transportation and logistics.
Education
In Progress -
Bachelor’s Degree/ Business/HR
University of Arizona Global Campus
Additional Information
Skills
Ability to solve complexed problems
Ability to manage supervisors and employees
Performs work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from upper management
Understands the specific needs and requests of customers, the nature of their product and storage and handling needs
Accurate typing and data entry skills
Inventory control
ISO 9000/9001
Billing
Export Documentations
Horseback riding
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
AOS
HACCP certified
SQF practioner
SAP
Oracle Orion
AS400 user
Super User-Online appointment scheduling
Proficient in customer service
Service-oriented team player
Organized and Detail-oriented
Inventory control and record keeping
Point of Sale (POS) system operation
Quick problem solver
Open Dock
Appointments plus
i-3PL
Master of Sales Techniques
Class A CDL
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