Dispatcher, Scheduler & Account Management Professional

PAM BUNCE

Joplin, MO ***** ************@*****.*** 417-***-****

PROFESSIONAL SUMMARY

Versatile and experienced professional with a strong background in dispatching, scheduling, account management, customer service, operations, medical administration, and team leadership. Skilled at coordinating multiple priorities, resolving problems quickly, communicating across teams, and maintaining accurate records while meeting deadlines in fast-paced environments.

PROFESSIONAL EXPERIENCE

Dispatcher / Scheduler Marmic Fire & Safety Present

Coordinate and manage daily schedules for field technicians across multiple regions and time zones.

Route and assign service calls based on technician availability, location, skills, customer needs, and job requirements.

Communicate with customers and technicians to confirm appointments, resolve scheduling conflicts, and manage last-minute changes.

Monitor daily workloads and job completion to keep field operations efficient and services on schedule.

Maintain accurate scheduling, customer, and service information within ServiceTrade.

Troubleshoot scheduling and operational issues, prioritize urgent requests, and adjust routes throughout the day as needs change.

Coordinate key and access information and job-specific requirements so technicians are prepared to complete services successfully.

Collaborate with operations, technicians, and customers to maintain consistent communication and smooth daily operations.

Account Manager Milton David Residential Roofing – Joplin, MO February 2021 – Present

Managed multiple client accounts while tracking sales, insurance accounts, orders, invoicing, and service needs.

Maintained long-term client relationships and ensured requested products and services were delivered in a timely manner.

Coordinated with Customer Service and Sales teams to resolve client issues and maintain consistent service.

Managed account-related conflicts involving sales strategies, budgets, and transactions and negotiated effective resolutions.

Analyzed existing accounts, identified opportunities for business growth, and supported prospective client development.

Coordinated projects and internal staff to meet client goals while supporting company objectives.

General Manager Premium Wellness LLC November 2018 – September 2019

Led store management operations, staffing, customer experience, and implementation of company programs.

Developed and coached management team members while delegating responsibilities and maintaining accountability.

Reviewed business indicators and financial reports to identify operational issues and opportunities for improvement.

Managed staffing levels, recruiting, team development, and day-to-day operational efficiency.

Registered Medical Assistant – Internal Medicine Mercy Hospital Joplin – Joplin, MO December 2015 – August 2017

Scheduled patient appointments, surgeries, diagnostic procedures, specialty referrals, and follow-up care.

Assisted physicians with examinations and procedures and prepared patients for testing and treatment.

Managed medical records, insurance forms and claims, prescriptions, office mail, supplies, and documentation.

Collected patient histories, specimens, vital signs, and other clinical information while maintaining accurate records.

Performed in-office testing and administered medications as directed.

EDUCATION

Certificate – Texas All Lines Adjuster, Legacy Adjusters 2020

Certificate – Cosmetology, Vatterott College – Joplin 2004

High School Diploma, Joplin High School 2000

CORE SKILLS

Dispatching & Scheduling • Route Coordination • Customer Service • Account Management • Operations Management • Conflict Resolution • Team Leadership • Sales Support • Microsoft Office • ServiceTrade • QuickBooks • Accounting & Invoicing • Insurance Verification • Medical Records • Data Entry • Recruiting & Staff Development

CERTIFICATIONS & LICENSES

Certified Clinical Medical Assistant (CCMA) • Registered Medical Assistant (RMA) • Notary Public • CPR Certification • AED Certification • Pharmacy Technician License • Registered Pharmacy Technician

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