Remote Customer Service Supervisor

Latisha Harrison

*****************@*****.*** 910-***-**** Wallace, NC

SUMMARY

Seasoned customer service professional with 15 years of experience, including 5 years in a remote capacity with Sears, adept at resolving customer issues and processing transactions. Proven track record in supervisory roles, ensuring operational excellence and team efficiency. Actively seeking a Remote Customer Service Representative position to leverage extensive customer interaction and problem-solving skills. WORK EXPERIENCE

Ollies Wallace

Assistant manager Jan 2024

• Managed store opening and closing operations, ensuring security and financial accuracy through daily safe counts and nightly deposits.

• Conducted weekly change orders and implemented price changes to maintain accurate and competitive pricing.

• Assisted in developing employee schedules and provided customer service support, addressing inquiries and resolving complaints effectively.

• Supported inventory management by participating in annual inventory counts and assisting other locations with their inventory processes.

• Contributed to efficient store operations by stocking merchandise, unloading deliveries, and performing cashier duties during peak times.

Bealls Wallace

Supervisor May 2022 - Aug 2023

• I will open and close the store. Before my shift starts, I will countdown all the register and the safe I will make a deposit, I will deposit them to the bank.

• On Sunday I will do payroll

• I Will help run the register when the line get back up

• I was responsible for soft line

• I will help break down the trucks on Thursday and help run freight

• I help customers whenever they need assistance for what they are looking for at the end

• At the end of my shift I would recount all the registers and the safe make a nightly deposit for the next supervisor or manager that come in the morning.. I will print all the end of the day reports

• I also help make the schedule

Wal-Mart Wallace, NC

Sales Associate Aug 2009 - Jun 2017

• Operate point-of-sale systems to efficiently process customer transactions and ensure a positive shopping experience.

• Conduct monthly inventory checks to maintain stock levels and verify product expiration dates.

• Manage merchandise stocking and modular setting to ensure store presentation standards are met. Sears Wilmington, NC

Customer Service Representative (Remote) Jun 2017 - Apr 2022

• Managed inbound calls, facilitating product returns, and guiding customers through purchasing and payment processes to ensure a seamless transaction experience.

• Assisted customers with credit card applications and payment inquiries, improving their access to financial services and enhancing customer satisfaction.

• Addressed and resolved customer concerns by actively listening and offering effective solutions, thereby maintaining high standards of customer service.

Wal-Mart

Zone Merchandiser Supervisor 2012 - 2017

• Conducted comprehensive store evaluations alongside management, ensuring critical observations were communicated to department managers for operational improvement.

• Oversaw the implementation of pricing updates and modular configurations, ensuring accuracy and compliance with company standards.

• Coordinated the logistics for merchandise restocking, including general merchandise and perishables, while delegating zoning responsibilities to second shift team members for optimal store presentation. Overnight Support Manager 2011 - 2012

• Managed nightly cash reconciliation and ensured adherence to financial handling protocols.

• Conducted employee performance audits and maintained efficient workflow to meet operational timelines. Department Manager 2010 - 2011

• Managed inventory control processes, ensuring accurate monthly and yearly stock levels through diligent oversight and regular audits.

• Coordinated merchandise presentation and pricing, efficiently handled product ordering and stocking, and provided customer service, including operating the cash register and conducting employee interviews. Dollar General Wallace, NC

Sales Associate Nov 2008 - Jun 2009

• Managed point-of-sale transactions, ensuring accurate handling of payments and providing efficient check-out services.

• Assisted in inventory management and customer service, including stocking merchandise, preparing for inventory counts, and resolving customer inquiries.

Burger King Wilmington, NC

Cashier May 2006 - Jan 2007

• Managed point-of-sale operations with efficiency, ensuring accurate order processing and payment transactions.

• Maintained cleanliness and organization of food preparation spaces, customer seating areas, and restrooms, upholding the company's standards for hygiene and presentation. EDUCATION

E.A. Laney High School

High School Diploma

Wilmington, NC

Oct 2006

SKILLS

Freight Experience • Merchandising (10+ Years) • Interviewing (5 Years) • Store Management Experience • Retail Management (10+ Years) • Supervising Experience (10+ Years) • Retail Sales • Load & Unload • Cash Handling (10+ Years) • Inventory Control (10+ Years) • Employee Orientation • Leadership (10+ Years) • Management (10+ Years)

Contact this candidate