L2 MineStar Product Support Engineer

PRABHAGARAN P

Virudhunagar, Tamil Nadu ****** +919********* *********@*****.*** WWW: linkedin.com/in/ prabhagaran-p-6a0b60119 Professional Summary

Product Support Engineer with 8+ years in mining fleet maintenance and technical issue resolution. Expertise in diagnosing and repairing engine, transmission, hydraulic, emission, LNG, and EV systems to enhance equipment performance. Skilled in root-cause analysis, preventive maintenance, and SAP-based inventory management, delivering effective support to dealers and customers. Strong alignment with Caterpillar's MineStar Product Specialist role, specializing in incident management and troubleshooting in mining environments. Skills

MineStar systems expertise

L2 technical support

Incident management

BS6/BS4 diagnostics

CRDi system analysis

EGR/EATS emission systems

LNG and EV diagnostics

Hydraulic and pneumatic overhauling

VM and Windows Server administration

SQL and Oracle connectivity

TCP/IP networking

SAP MM and PM proficiency

AutoCAD design skills

Telematics and fleet management

Preventive and predictive maintenance

Root cause analysis

Equipment overhaul

08/2025 to Current

Chennai

08/2020 to 07/2025

Maharashtra, India

03/2019 to 04/2020

Bangalore, India

Experience

L2 Technical Support Engineer / Product Specialist CATERPILLAR – MineStar Solutions

Provided technical support for MineStar hardware and software, ensuring rapid issue resolution. Resolved hardware, software, network, and data-flow issues across MineStar Health and Fleet products. Conducted root cause analyses and implemented corrective measures for recurring problems. Managed first-call support inquiries and escalated complex cases as necessary. Supported Windows Server/VM, SQL/Oracle connectivity, and TCP/IP networking tasks. Communicated issue status and resolution steps to customers, dealers, and internal teams. Assisted Implementation Teams with onboarding processes for new mine sites. Delivered remote and on-site support in open-pit and underground mining environments. Senior Mechanical Engineer

Thriveni Logistics Services llp

Executed repair and overhaul of major components, including engine, transmission, and hydraulics pumps. Gained hands-on experience troubleshooting LNG and electric vehicles, focusing on Tata Prima 5530.S model. Provided technical support for channel partners, enhancing failure analysis and issue resolution. Conducted product performance analysis to drive quality improvement strategies. Planned preventive maintenance schedules and performed equipment audits for compliance. Managed fleet operations, ensuring optimal uptime through effective troubleshooting efforts. Optimized equipment modifications to achieve cost reduction objectives. Administered SAP-based procurement and inventory management, overseeing purchase orders and invoice verification.

Project Engineer

Exotic Innovation Pvt Ltd

C&I and MEP works.

Use computer-aided design (CAD) software to create 2D and as-built drawings. Verify that subcontractor-completed works are in line with contract requirements. To coordinate all design and manage the progress of its development in accordance with the specifications and the detailed project.

Ensure that the installation, inspection, and testing of all the firefighting equipment, fittings, and work implemented meet the specifications, regulatory requirements, and other requirements. 06/2018 to 01/2019

Dubai, UAE

08/2015 to 03/2018

Odisha, India

AutoCAD Draftsman

Sigma Byte Computer llc

AV AutoCAD Draughtsman and Support to the Design Team for Commercial Building, successfully completed the project: Dubai Hills Estate, Address, Dubai Mall. Vida Foundation, Zabeel Car Parking, One Zabeel, Dubai Creek Harbor. Developed CAD drawings from hand sketches, verbal instructions, and site visits. Preparation of the ELV drawing services, such as internal and external AV layout. Setup TV, projectors (NEC model), equipment, ramps, and assembled furniture successfully completed in the AV system.

Electrical drawings, cable route drawings, screens, and projectors design, along with good experience in the preparation of layouts, landscape drawings, etc.

All Service Schematics Diagrams (ELV).

Preparation of the shop drawings for all ELV devices. Prepared electrical schematics and complete layout drawings in AutoCAD Electrical. Interacted with engineers effectively on electrical design. Deputy Mechanical Engineer

Thriveni Earthmovers Pvt Ltd

Volvo Trucks (FMX440 & FM400), MAN, TATA, and Ashok Leyland; Excavator Kobelco SK220XD, SDLG L958F, Volvo L220G; Excavator Tata Hitachi EX110, EX220.

Carrying out planning, preventive, and predictive maintenance to increase equipment reliability and plant availability.

Leading the Maintenance Team in employer relations activities, technical, and disciplinary actions. Preventive maintenance compliance, reducing operational breakdown through routine checks and measures, manpower utilization, troubleshooting critical technical problems, and delivering hands-on training to the technicians.

SAP PM and MM spares planning, budget preparation, vendor management, and dealer management development.

Component functions and testing knowledge about hydraulic and pneumatic system overhauling. LNG Vehicle Diagnostics and Maintenance (Tata Prima 5530.S) EV (Electric Vehicle Powertrain and Battery System Knowledge). Transmission components (gear, differential) overhauling knowledge. 08/2024

Karaikudi Tamil Nadu

04/2015

Tamil Nadu

04/2012

Tamil Nadu

Education

MBA: Logistics Management

Alagappa University

Bachelor of Engineering Technology: Mechanical Engineering PSR Engineer College

Diploma: Mechanical Engineering

PSR Polytechnic College

Technical Skills

Engine diagnostics: BS6 and BS4 engines, CRDi fuel system troubleshooting and overhauling Emission systems: EATS, EGR, aftertreatment systems, Cummins integrated emission management Hydraulic and pneumatic systems: Component-level fault diagnosis, repair, and overhauling Drivetrain expertise: transmission, differential, and powertrain troubleshooting Alternative fuel systems: LNG vehicle diagnostics and maintenance (Tata Prima 5530.S), diesel-to-LNG conversion knowledge

Electric vehicle systems: EV powertrain operation, fault diagnosis, and battery system knowledge Fleet and equipment management: preventive/predictive maintenance, fleet operations, and reliability improvement

Incident, warranty, and claims management: root-cause analysis, corrective actions, and QCLDM practices IT and telematics: SAP, Microsoft server/client, TCP/IP networking, SQL/Oracle basics, telematics systems integration

Communication and support: Customer and dealer technical support, issue escalation, and cross-functional coordination

Achievements

Rigid truck converted to side-wall tipping

Successfully installed hydraulic landing legs in existing vehicles, enhancing load stability and operational efficiency, implemented a coupled-decoupled system in fleet vehicles, improving trailer swapping efficiency, reducing downtime, and enhancing fleet utilization, Diesel engine vehicle converted to LNG engine

Certifications

NEBOSH (IGC)

IOSH (Managing Safety)

CPD (HZWOPERM)

Dubai (First Aid)

Lean Six Sigma Green Belt

Languages

English

Hindi

Tamil

Telugu

Personal Information

Passport number: N0069675

Date of birth: 20/10/93

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