Operations & Leadership Manager (Delivery Focus)

ANDRE MCCLAIN

**** **** **. **********, ** *****

916-***-**** *************@*******.***

SKILLS

• Communication, listening, development, training, leadership

• Able to build a strong culture for team

boosting and positive morale

• Promoted within a 6-month period • Relationship builder

• High degree of initiative and strong planning

skills

Professional Summary

Dedicated and results driven professional with

extensive experience in team leadership,

customer service, and operational management.

Proven ability to enhance processes, lead teams,

and drive company objectives. Skilled in

fostering communication, problem-solving, and

delivering excellent customer service

• Can achieve any goal set in front of me

PROFESSIONAL EXPERIENCES

Extra Space Storage

District team lead June 2022- Present

• Ensuring completion of day one Onboarding process in respective systems with new hires

• Training and coaching a team of managers across multiple locations to ensure adherence to company policies and performance standards.

• Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM

• Screening candidates for open positions

• Partnering with DM to drive operational goals and district contest

• Providing ongoing training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role playing, coaching, and Knowledge sharing.

• Monitor key performance indicators (KPIs) for assigned locations, analyzing data to identify areas for improvement and implementing corrective actions.

• Coordinating activities related to opening and closing process

• Managing and maintaining assigned facility daily and weekly operations

• Inputting daily deposit on cash and Checks received Jet Delivery LLC (3rd party company through Amazon) Sacramento, CA October 2020 to April 2022

Operations Manager

• Managed a team of between 80-100 drivers. 4 managers. 2 dispatchers.

• Interviewed, hired and trained new employees to Jet Delivery standards

• Kept track of maintenance on 43 vans for oil changes, tires, services, damages, etc.

• Followed daily metrics to ensure that we were hitting our daily goals

• Used cortex to track drivers, location, hours, packages delivered

• Knowledgeable in CA DOT regulations and laws for driving

• Making sure drivers are following safety guidelines, daily

• Prepared weekly schedules/managed drivers’ hours

• Payroll

• Dealt with insurance and medical claims

• Stayed current on any new safety updates or regulations/weekly meetings

• Communicated with various vendors

• Daily safety meetings with my team, and areas that needed to improve on Amazon

West Sacramento, CA May 2019 to October2020

Shift Assistant

• Built relationships with 15 different companies

• Proficient in using Microsoft Word, Excel, PowerPoint

• Trained and developed a team of 20 employees at a time

• Ensure packages for each company got out on time, while following safety guidelines

• Wrote daily reports to give reasons on what we need to improve on to hit daily goals

• Followed up with each company daily to assist them with any problems they may have or goals they needed to reach

• Tracked up to 300 drivers a day to make sure they were following proper procedures while on the road

• Communicated and planned with various departments under Amazon to make sure we were all on the same page with one goal

• Tracked metrics to make sure we were hitting our numbers

• Trained shift assistants and driver trainers

EDUCATION

High School Diploma

Elk Grove

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