Housekeeping and Customer Service Professional

Tanisha Horton

Chicago, IL ***** +1-872-***-**** *********@*****.***

Professional Summary

Experienced and reliable housekeeping professional with several years of experience maintaining cleanliness and sanitation standards in hotels and hospitality environments. Skilled in guest service, laundry operations, room preparation, and safe handling of cleaning chemicals and equipment. Known for efficiency, attention to detail, and supporting team operations through training and collaboration. Willing to relocate: Anywhere

Work Experience

Housekeeping

Woodspring Suites Burbank, IL

August 2020 to Present

• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively

• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

• Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests

Housekeeping Attendant

Extended Stay Hotels Bedford Park, IL

September 2024 to November 2024

* Performed detailed cleaning and sanitation of guest rooms and hotel facilities

* Ensured rooms met brand cleanliness and safety standards

* Assisted guests with housekeeping-related requests in a professional manner

**Room Attendant**

Inbound Call Center Representative

SCR Medical Transportation LLC Chicago, IL

June 2024 to November 2024

• Handled a high volume of inbound customer calls, averaging 100 calls per day

• Provided exceptional customer service by addressing inquiries, resolving issues, and providing accurate information

• Maintained a high level of professionalism and courtesy during all interactions with customers

• Utilized CRM software to accurately document customer interactions and update account information

• Consistently met or exceeded individual performance metrics including call quality, adherence to schedule, and customer satisfaction ratings

Room Attendant

Hilton Oaklawn, IL

February 2020 to July 2020

• Applied best practices across housekeeping tasks and upheld a commitment to excellence by consistently exceeding service expectations

• Demonstrated ability to work unsupervised and adapt to fast-changing priorities, earning a reputation for reliability and efficiency

• Deep-cleaned hard surfaces, including floors, counters, bathtubs, and window sills, and utilized checklist to maintain quality standards across 15-20 guest rooms in a 150+hotel

• Employed proper manual handling techniques in moving furniture weighing up to 25-50 Ibs and meticulously cleaned hard-to-reach areas Production Worker

Salvation Army Oaklawn, IL

June 2017 to February 2020

• Completed assignments via strong prioritization and time management skills, and achieved key deliverables within production timelines

• Adhered to established standards and quotas for processing merchandise and efficiently sorted 7K Ibs of donated products within an eight-hour shift

• Leveraged understanding of the entire processing system in assisting over 200 donors and tagged 2K pieces of priced merchandise

Laundry and Garment Attendant

Mickey's Hammond, IN

April 2015 to January 2017

• Cleaned, and folded stacked sheets, towels, and blankets, ensuring damage- and stain-free results through in-process inspections

• Completed tasks via quick and efficient work execution and utilized appropriate tools and procedures to spot-treat, iron, and organize over 1500 items daily

• Identified code numbers, names, and markers and sorted laundry according to size, type, style, color, product code, or location, preventing mix-ups

• Maintained excellent work ethics; leveraged multitasking, organization, and time management skills in meeting all commitments and deadlines

Sales Associate

Goodwill Industries of Michiana Chicago, IL

August 2010 to March 2015

• Applied up-to-date knowledge of retail promotions in upselling and cross-selling products, increasing monthly sales revenue by 35%

• Rendered superior customer service and utilized relationship management expertise to gain new and repeat business

• Administered inventory and closely monitored/recorded items to replenish stock, sustaining availability

• Leveraged excellent communication in providing information and suggestions regarding floral arrangements and purchases and worked collaboratively to improve service delivery.

• Supported growth initiatives by providing critical training for new processes, policies, and procedures, upskilling Eight new employees and five junior cashiers

Manager and Key Holder

Kentucky Fried Chicken Chicago, IL

December 2002 to May 2010

• Recruiting, training, and supervising staff.

• agreeing and managing budgets.

• Creating staffing rotas.

• overseeing stock levels and ordering supplies.

• They ensure compliance with licensing, hygiene, and health and safety legislation. Education

GED

Oliver Harvey South Campus Chicago, IL

Present

Skills

Management Food safety Microsoft Outlook Mopping Housekeeping & Laundry Services, Room Cleaning Procedures, Relationship Management, Quality & Inventory Control, Health & Safety Compliance, Customer Service, Waste Collection & Disposal, Cleaning Materials & Equipment, Good Housekeeping Practices, Effective Communication, Deep Cleaning & Sanitation Guest services Time management Detailing Custodial experience Communication skills Leadership Cash register Residential building sanitation management experience Microsoft Office Shift Management Cleaning Customer support Computer skills Floor care Commercial cleaning Hotel experience Dusting Janitorial experience Sanitation Food service Attention to detail Team Collaboration Decision making Laundry Porter experience Cash handling Training & development Merchandising Industrial cleaning Microsoft Word Retail sales Food industry Hospitality Food handling Serving Residential cleaning Team leadership Microsoft Excel Call center Restaurant experience Customer service Inside sales Live chat Organizational skills Office cleaning Security

Additional Information

Authorized to work in the US for any employer

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