Remote Customer Support & Client Relations Specialist

AWA OLABOLA AMAO

Ilorin, Kwara State, Nigeria ***********@*****.*** 091********

PROFESSIONAL SUMMARY

Customer Support and Client Relations Specialist with experience across fintech, e-commerce, and education, including fully remote, cross-timezone environments. Currently handle 30-40 live customer conversations daily through Zoho SalesIQ, resolving payment and order-related inquiries with accuracy and professionalism. Skilled in live chat support, complaint resolution, escalation management, CRM tools, and client relationship management, with a track record of maintaining high responsiveness and customer trust in remote-first environments. CORE SKILLS

Customer Support: Live Chat Support, Complaint & Issue Resolution, Payment & Order Support, Escalation & Follow- Up Management, Customer Retention & Satisfaction

Tools & Software: Zoho SalesIQ, HubSpot, Salesforce Basics, CRM Software, Microsoft 365 (Word, Excel, Outlook, Teams), Data Entry & Record Management

Professional Skills: Client Relationship Management, Remote & Async Communication, Problem Solving, Conflict Resolution, Time Management, Team Collaboration

PROFESSIONAL EXPERIENCE

Customer Support Officer — GeoPay Jan 2026 - Present Geo Top Up Technology Solution, Nigeria (Remote) — GeoPay is an app for everything payment (bills, airtime, transfers)

• Handle 30-40 live customer support conversations daily through Zoho SalesIQ, resolving payment, order, and account-related inquiries.

• Manage non-responsive customer follow-ups per escalation procedures, keeping resolution times within target.

• Provide clear, accurate, and professional responses in a fintech payments environment, helping maintain customer confidence and trust.

• Quickly learned and applied new support tools, workflows, and internal procedures, reaching full productivity within the first weeks on the job.

• Document and manage customer issues through established support processes to ensure appropriate follow-up and escalation. Customer Service & Client Relations Associate Nov 2024 - Jan 2026 21stcy Skincare, UK (Remote)

• Managed customer interactions across digital platforms in a fully remote, cross-timezone environment, providing timely and professional support.

• Handled product questions and order concerns end-to-end, including order follow-ups, issue resolution, and after-sales assistance.

• Built and maintained positive client relationships through consistent communication and proactive follow-up, supporting repeat customer engagement.

Customer Service & Client Relations Associate Dec 2022 - Aug 2024 Crystal Switch School of Advanced Studies, Ilorin, Nigeria

• Served as a primary point of contact for students, parents, and prospective students, responding to inquiries and resolving complaints.

• Managed follow-up communications and service requests to support customer satisfaction and retention.

• Handled multiple customer needs at once while maintaining organized records and timely follow-up. EDUCATION

Bachelor of Science (B.Sc.) in Political Science 2020 - 2023 Kwara State University, Malete, Nigeria — Second Class Honors (Upper Division) National Youth Service Corps (NYSC) 2024 - 2025

Oyo State House of Assembly, Ibadan

CERTIFICATIONS

• Microsoft 365 / Microsoft Office Certification — Coursera (2026)

• HubSpot Service Hub Software Certification — HubSpot Academy (2026) LEADERSHIP & ACTIVITIES

• First Female Vice President, NAPPADS, Kwara State University (2021-2022)

• NAPPADS Ambassador, Kwara State University (2022) LANGUAGES

English, Yoruba

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