Customer Service & Insurance Sales Professional

Rikki Bruins

**** **** *** *

Saint Cloud, MN ***03

Cell: 605-***-****

Email: ***********@*****.***

Objective

Friendly, dynamic, and highly motivated person with excellent communications and interpersonal skills, seeks a suitable position where I can challenge myself and apply my current skills and qualifications.

Profile

● Strong interpersonal skills, proven ability to work with individuals at all levels

● Possess strong problem resolution skills

● Dedicated individual with a reputation for consistently going above and beyond expectations

● Detail-oriented and resourceful in completing projects; able to multitask effectively

● Proficient in Microsoft Word, Excel, FDR, Evolve, and PEN Systems

● Typing and 10 key skills. Can type 60 WPM

● Health & Sickness, Life Insurance License

● AHIP Certified

● FMM Certified and licensed

Work History

Red Bull Distribution

Account Sales Manager

Sep 2023 - Mar 2024

● Counted inventory, organized stops, visited stores and gas stations to take orders, filled shelves, and rotated products

● Ensured accurate inventory counts at the end of each day Bernicks Distributing

Beer Sales Consultant

Feb 2023 - Sep 2023

● Worked as a Sales Relief Beer Consultant, visiting various stores to take orders and upsell new products

● Built rapport with store owners and ensured proper display of products Southern Glaziers Wine

Wine Sales Consultant

Apr 2022 - Jan 2023

● Sold wine to liquor stores and built strong relationships with customers

● Merchandised products and set up tastings to promote new wines Washington National Insurance

Sales Agent

Aug 2015 - Present

● Sold supplemental insurance products such as Cancer, Heart, and Accident

● Presented products to clients in their homes or businesses Premier Bankcard, LLC

Sioux Falls, SD

Portfolio Collections

Sep 2002 - Aug 2015

● Started as an Early-Stage Rep 2 and quickly became a Collections Rep 3

● Promoted to Portfolio Collector after moving up to Late-Stage Collections

● Consistently excelled in every position, including being Collector of the Month and Collector of the Quarter

● Took on extra duties such as taking Supervisor calls and training new hires The Credit Store

Sioux Falls, SD

Customer Service/Collections/Correspondence

1999 - 2002

● Started as a Customer Service Rep taking inbound calls and doing pre-due collections.

● Gained experience in the Correspondence area, completing audit reviews and statement requests

● Employment ended due to company bankruptcy

SPS

Sioux Falls, SD

Customer Service/New Accounts

1998 - 1999

● Assisted customers with account inquiries and processed new applications

● Employment ended due to company bankruptcy

Summary

Highly motivated and loyal employee with over 13 years of credit card industry experience, including 10+ years of collections experience. Thank you for your consideration. References available upon request.

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