Bilingual customer service oriented
Resume:
Diana M. Osuna Sanchez
******.****@*****.***
Professional Summary
Detail-oriented Administrative Assistant with 10+ years of experience supporting operations in high-volume, regulated environments. Proven ability to manage documentation, coordinate across departments, and maintain compliance with strict policies and procedures. Strong background in records management, scheduling, and cross-functional communication. Recognized for maintaining accuracy and efficiency under pressure. Bilingual in Spanish and English.
Core Skills
Administrative Coordination
Records & Document Management
Scheduling & Calendar Management
Data Entry & Reporting
Microsoft Office (Word, Excel, Outlook)
Compliance & Policy Adherence
Customer Service & Conflict Resolution
Inventory & Supply Management
Cross-Department Communication
Bilingual Communication (Spanish/English)
Professional Experience
Transportation Security Administration (TSA) August 2022 – July 2026
Verified and processed high volumes of passenger documentation daily, ensuring strict compliance with federal security regulations
Prepared and submitted detailed incident reports, maintaining accurate records in accordance with DHS and FAA standards
Coordinated with internal departments and external agencies to resolve passenger issues, improving response time for Lost & Found and incident follow-ups
Maintained composure and decision-making accuracy in high-pressure environments, supporting efficient passenger flow and operational continuity
Applied evolving standard operating procedures to ensure consistency, compliance, and risk mitigation across screening operations
Utilized advanced screening systems and data to identify, document, and escalate potential security concerns
Medical Assistant / Administrative Support
Abington-Jefferson Hospital Jun 2011 – Aug 2022
Managed and maintained electronic medical records (EMR), ensuring accuracy, confidentiality, and compliance with HIPAA regulations
Coordinated insurance authorizations and verifications, reducing delays in patient care and improving workflow efficiency
Scheduled appointments and facilitated communication between patients, providers, and specialists to ensure timely care coordination
Ordered and tracked office and medical supplies, maintaining inventory levels to support uninterrupted daily operations
Collaborated with legal offices to prepare and deliver medical documentation within strict deadlines
Supported front-office operations through data entry, documentation management, and patient intake processes
Sortation Associate
Amazon part-time 20 hours Aug 2018 – Dec 2023
Managed daily inventory intake and tracking, maintaining accurate records to support efficient warehouse operations
Trained and onboarded new employees on procedures, improving team productivity and compliance with company standards
Coordinated workflow to ensure timely processing and shipment of orders in a high-volume environment
Monitored and enforced safety protocols, contributing to a safe and organized workplace
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