Relationship Manager & Data Entry Virtual Assistant

Saleh Agus Rosanto

Virtual Assistant

+62-815******** *****.****.*@*****.*** Jakarta Pekanbaru Indonesia Summary

I am an Electrical Engineering graduate from Diponegoro University, Semarang, Indonesia, with extensive experience in administration, data management, customer service, client management, and financial services. I have 6 months of experience as a Freelance Data Entry Operator on a customer data management project for PLN (National Electric Company), where I was responsible for accurately checking, entering, organizing, and updating customer data in accordance with project requirements. I also have over 4 years of professional experience in the banking industry and more than 10 years of experience as a private investor in the capital market. I worked as a Relationship Manager at PT. Bank Mandiri (Persero), Tbk, one of Indonesia’s three largest banks and a state-owned bank, as well as at PT. Bank BTPN, Tbk, one of Indonesia’s largest private national banks, now known as SMBC Indonesia. In these roles, I handled various administrative responsibilities, including reviewing and verifying client documents, maintaining accurate client information, inputting and updating data in banking systems, and ensuring compliance with regulatory and internal requirements. As part of my responsibilities as a Relationship Manager, I also provided customer service and regularly communicated with customers by phone, both making and receiving calls. I assisted customers with inquiries regarding banking products and services, account activities, transactions, and other account- related matters. This experience strengthened my communication, active listening, problem-solving, complaint handling, and customer service skills, while teaching me how to communicate professionally and effectively with customers and handle their concerns appropriately. My professional experience has also strengthened my skills in research, feasibility analysis, document management, organization, complaint handling, attention to detail, and handling confidential information. I have also been entrusted several times with training and supporting new employees to help them understand their responsibilities and perform their tasks effectively. With a combination of experience in data entry, administration, customer service, client support, document management, and financial services, I am interested in pursuing a Virtual Assistant position where I can provide reliable administrative, customer support, and operational assistance. I am highly detail-oriented, organized, adaptable, and comfortable working independently or as part of a remote team. I am open to both remote opportunities and on-site positions abroad and am eager to contribute my skills while continuing to grow professionally. Key Skills

Office : Ms Word, Ms Excel, Ms PowerPoint, Google Docs, Google Spreadsheet Language : English

Communication tools : Zoom, Telegram, Ms Teams

Productivity : Notion

Other Skills

Data Entry, Data Verification and Validation, Document Management, Business Analysis, Business Consultancy, Business Planning, Financial Analysis, Budgeting, Customer Service, Talent Recruitment, Risk Management, Asset Appraisal, Asset Management, Marketing, Business Legal, Complaint Handling, Compliance, Quality Assurance, Fraud Awareness, Fraud Investigation, General Affairs, Reporting, Technical Analysis, Fundamental Analysis, Content Creation, Copywriting, Video Editing, Driving a car and a motorcycle, Simple Data Analysis using Excel. Working Experience

Independent Stock Trader (April 2015 - Present) Jakarta, Pekanbaru, Mamuju Indonesia Investment Trader and Analyst

Performing trading activities with personal funds.

Maintaining assets from the risk of loss.

Doing technical analysis of shares that potential to raise capital gains.

Growing assets from trading activities.

PT. Bank BTPN, Tbk (September 2014 – March 2015) Jakarta Indonesia SME Relationship Manager

Acquiring new customers through prospecting and relationship building.

Processing loan applications with the principle of prudential banking.

Maintaining the quality of loan disbursements.

Maintaining a relationship between the customers and the bank. PT. Bank Mandiri (Persero), Tbk (Februari 2010 – July 2014) SME Relationship Manager (September 2010 – July 2014) Batam-Jakarta Indonesia

Acquiring new customers through prospecting and relationship building.

Processing loan applications with the principle of prudential banking.

Maintaining and improving the quality of loan disbursements.

Maintaining a relationship between the customers and the bank. Officer Development Program (Februari 2010-September 2010) Jakarta Indonesia

Learning various things related to the bank, including the history of the bank establishment, cultural values, risk management, legal, branch operations, treasury, credit process, generating profit, managing costs, investment, etc.

PT. Perusahaan Listrik Negara (Persero) APJ Semarang (Februari 2006 – July 2006) Freelance Data Entry Operator – Customer Data Arrangement Project Semarang Indonesia

Input and update customer and network data based on field survey results.

Assisted in data cleansing and correction activities to improve database quality.

Maintained confidentiality and accuracy of customer information throughout the project. Education

Diponegoro University, Semarang Indonesia

Bachelor Degree in Electrical Engineering (September 2004 – March 2009) GPA 3.36 of 4.00

Certification

Bank Risk Management, Level 1, BNSP (2012).

Organizational Experience

Student Legislative Board of Engineering Faculty, Diponegoro University, Semarang (2007) Head of Commission A : Supervision of Student Organizations in the Engineering Faculty.

Supervise the Student Executive Board of the Engineering Faculty, Diponegoro University.

Supervise all the Department Student Associations in the Engineering Faculty, Diponegoro University.

Supervise the new student admission event of the Engineering Faculty.

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