Customer Service & Account Credit Manager
Resume:
CASSANDRA
KALUA'U
CONTACT INFORMATION
*****.******.**@*****.***
**** **** ***. **, **********, WA,
98270
SKILLS
● Communication
● Patience
● Problem-solving
● Customer Service
● Team Work
● Time Management
● Multi- Tasking
EDUCATION
● CUSTOMER SERVICE
AGENT CERTIFICATE
Alaska Airlines.
Seattle, WA
● HIGH SCHOOL
DIPLOMA
Kodiak High School.
Kodiak, AK
REFERENCES
Taylor Awa
83-5616 Middle
Keei Rd, Captain
Cook, HI 96704
Destiny Denton
10813 28th St. NE
Lake Stevens, WA
98258
OBJECTIVE
Highly skilled customer service professional with a proven track record of exceeding client expectations and resolving issues efficiently. Strong communication and problem-solving abilities, with a dedication to delivering exceptional service.
EXPERIENCE
ACCOUNT CREDIT MANAGER
Rent A Center. Everett, WA
March 2026- Current
Provided exceptional customer service by addressing concerns proactively and ensuring satisfaction.
Developed relationships with clients to understand needs and provide tailored solutions.
Set up new customer accounts, collected payments from outstanding balances, Computer input and bank runs.
Led successful cross-functional teams to deliver projects on time and within budget.
ACCOUNT CREDIT MANAGER
Rent A Center. Marysville, WA
March 2024- November 2025
Provided exceptional customer service by addressing concerns proactively and ensuring satisfaction.
Developed relationships with clients to understand needs and provide tailored solutions.
Set up new customer accounts, collected payments from outstanding balances, Computer input and bank runs.
Led successful cross-functional teams to deliver projects on time and within budget.
CUSTOMER SERVICE AGENT
Alaska Airlines. Kailua Kona, HI
Utilized strong communication skills to handle customer inquiries and resolve complaints efficiently.
Collaborated with team members to improve customer satisfaction and streamline processes.
Checked in passengers, collected payments for luggage and made sure passengers boarded the aircraft safely. .
NIGHT STOCKER
Walmart. Kailua Kona, HI
Followed safety protocols for stockroom organization. Collaborated with team members to meet nightly stocking goals. Managed inventory levels to prevent shortages. Efficiently restocked shelves with attention to detail.
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