Detail-Oriented Remote Data Entry Specialist

Vanessa Harvey-Lents

Data Entry Specialist

386-***-**** • Daytona Beach, 32114, USA • ***********@*******.*** Detail-oriented professional with extensive experience in data entry and clerical tasks, seeking a Part-Time Remote Data Entry Specialist role at Online River. Proven ability to manage confidential records, maintain accuracy in documentation, and utilize typing and EMR systems efficiently. Offers strong organizational skills, a commitment to quality assurance, and a track record of supporting operational workflows. Ready to contribute to a fast-paced administrative environment with precision and dedication.

Work Experience

Clinical Supervisor

New Season • Daytona Beach, USA

11/2025 – 04/2026

Spearheaded clinical operations and ensured regulatory compliance across CARF, HIPAA, 42 CFR Part 2, and DEA standards.

Directed quality assurance protocols and clinical documentation accuracy to achieve accreditation readiness.

Cultivated counselor capabilities through targeted mentoring, elevating patient care delivery. Collaborated with the Program Director and treatment teams to align clinical strategies with patient outcomes.

Monitored patient treatment plans and clinical metrics to drive continuous care improvement. Fostered a patient-centered recovery culture through staff engagement and clinical excellence initiatives.

Supervised a team of ten therapists, conducting biweekly case reviews and providing individualized performance coaching.

Audited EMR patient records to confirm state licensing and confidentiality protocol adherence. Trained junior clinicians in crisis intervention techniques during on-call rotations and emergency situations.

Evaluated treatment plans and psychotherapy assessments to recommend evidence-based interventions.

Organized weekly Microsoft Teams meetings to address caseloads, referrals, and scheduling priorities.

Redesigned the new hire onboarding process, reducing the credentialing and training timeline by ten days.

Authorized treatment modalities and discharge summaries for complex, multidisciplinary care cases. Enforced 42 CFR Part 2 protocols during incident reviews and state regulatory audit proceedings. Analyzed quarterly patient outcome data to refine group therapy curriculum and clinical approaches. Mentored three newly licensed therapists through role-play and live observation of motivational interviewing.

Reviewed discharge summaries and progress notes for CARF standards alignment prior to submission.

Conducted weekly chart audits for twelve clinicians, identifying errors and guiding corrective measures.

Led monthly peer consultation groups for counselors to address complex clinical case challenges. Benefit Advisor

Colonial Life & HMG Careers • Daytona Beach, USA

Assessed client risk profiles and recommended tailored insurance products across multiple lines of coverage.

05/2026 – Present

Prepared policy quotes and presented comprehensive coverage options aligned with individual client needs.

Expedited claims processing and coordinated follow-ups to ensure timely resolution for clients. Conducted periodic coverage reviews to identify gaps and adjust protection levels proactively. Monitored industry trends and product innovations to inform client recommendations and strategies.

Collaborated with insurance carriers to customize policy terms for unique client circumstances. Achieved quarterly sales targets while maintaining a high client retention rate. Developed a benefits orientation checklist that reduced new hire onboarding time by three days. Presented Health Savings Account (HSA) options to small business owners, driving enrollment up by 25 percent.

Partnered with HR departments to create benefit communication materials for diverse employee groups.

Analyzed claim denials and prepared appeals that successfully reversed 40 percent of disputed cases.

Reviewed benefit plans and identified cost-saving alternatives, reducing employer premiums. Guided clients through open enrollment periods, explaining coverage options in accessible terms. Maintained HIPAA-compliant records for over 300 employee accounts. Negotiated group life rates with carriers, securing lower premiums for three clients. Educated employees on Flexible Spending Account (FSA) rules and resolved reimbursement questions at benefits seminars.

Compared disability insurance options across five insurers, matching policies to client budgets. Audited enrollment forms and corrected dependent eligibility errors before submission. Coordinated with payroll departments to align deduction amounts with benefit elections for 200 employees.

Designed a visual comparison tool clarifying the trade-offs between high and low deductible health plans.

Psychotherapist

Easterseals Northeast Central Florida • Daytona Beach, USA Provided psychotherapy to children and adults utilizing Cognitive Behavioral Therapy (CBT) and talk therapy modalities in an office setting.

Conducted intake assessments and structured clinical interviews for new clients. Developed evidence-based treatment plans tailored to individual client diagnoses and therapeutic needs.

Delivered therapy to clients managing severe mental health disabilities and dual diagnoses. Created individualized treatment plans integrating client needs with evidence-based therapeutic approaches.

Applied motivational interviewing techniques to guide clients toward achieving personal goals and desired behavior changes.

Documented session notes and treatment progress within the Electronic Medical Record (EMR), upholding strict confidentiality standards.

Responded to crisis calls and de-escalated acute distress during emergency intervention sessions. Maintained weekly case documentation to ensure compliance with state regulatory and billing standards.

Adapted therapy delivery for remote access via Zoom and Microsoft Teams for clients facing transportation barriers.

Administered psychotherapy evaluations and gathered comprehensive clinical histories through intake interviews.

Collaborated with psychiatrists and case managers to coordinate comprehensive care for dual- diagnosis clients.

Reviewed clinical files monthly to ensure adherence to HIPAA compliance and state licensure standards.

Delivered cognitive-behavioral therapy targeting anxiety, depression, and trauma across various age groups.

Evaluated client progress using standardized measures and adjusted therapeutic interventions accordingly.

Coordinated referrals to connect clients with essential community resources and support services. 10/2024 – 10/2025

Psychotherapist 09/2022 – 09/2024

Impower Inc. • Remote, USA

Provided telehealth psychotherapy via Zoom, Microsoft Teams, and Mend/InSync EMR to clients aged 6 and older.

Delivered evidence-based psychotherapy to hundreds of clients addressing diverse mental health concerns.

Conducted comprehensive clinical assessments to inform accurate diagnosis and effective treatment planning.

Developed individualized treatment plans with client-centered therapeutic goals. Recommended targeted resources and educational materials to advance client rehabilitation outcomes.

Documented clinical notes in the Mend/InSync EMR, ensuring HIPAA compliance after each session. Stabilized clients experiencing acute distress through immediate crisis intervention sessions. Engaged treatment-resistant clients by adapting motivational interviewing techniques. Coordinated integrated care with psychiatrists and physicians for clients undergoing concurrent medication management.

Maintained confidential patient records with session-by-session updates to ensure continuity of care. Created tailored psychoeducational materials on coping skills and emotional regulation strategies. Managed multi-platform telehealth scheduling to accommodate varied client technology needs and access requirements.

Sole Proprietor

SAAFE (Substance Abuse Family Enhancement) • Daytona Beach, USA Established partnerships with schools and agencies across Volusia and Flagler Counties to facilitate therapy services.

Delivered client-centered therapy to children and families, focusing on achieving mental health goals.

Treated complex trauma, PTSD, anxiety, and parent-child conflict to restore individual and family functioning.

Documented all client and case management contacts, meeting Medicaid and HMO standards. Applied theoretical orientations aligned with each client's individualized treatment plan. Maintained confidential client files in compliance with all privacy and confidentiality laws. Upheld legal, ethical, and clinical standards governing psychotherapy practice. Conducted 18-20 therapy sessions weekly while managing caseloads of 10-15 clients. Treated clients with substance, food, and sex addictions to achieve sustainable recovery solutions. Managed high-volume caseloads consistently while upholding high quality of care standards. Collaborated with staff to optimize patient care and foster a productive healing environment. Operated Raintree EMR, AdvancedMD EMR, Microsoft Teams, and Zoom for client services. Developed referral relationships with schools and county agencies across two counties. Recorded daily client contacts and case notes in Raintree and AdvancedMD EMR systems. Selected therapeutic frameworks matching client diagnoses and treatment objectives. Provided 18-20 individual and family therapy sessions weekly, achieving consistent positive outcomes.

12/2003 – 12/2022

Insurance Agent/Benefits Adviser/Medicare Insurance Broker ITTEC, EvericeC3 and Primerica • Remote, USA

Advised union members on group health benefits and regulatory compliance during life transitions. Represented multiple Medicare carriers as an independent broker to match optimal plans to client needs.

Managed client portfolios, identifying sales opportunities and implementing risk mitigation strategies.

Operated Nice InContact, SharePoint, Appian, VUE, Microsoft Teams, WebEx, Citrix, Avaya, and CRM systems.

Enrolled clients in Medicare Advantage and supplemental plans by comparing options from six different carriers.

Guided clients through retirement and job transition impacts on health coverage eligibility. Recommended annuity products based on detailed analysis of client financial profiles and income goals.

Processed policy renewals and tracked claims for individual and group client portfolios. 09/2019 – 09/2022

Coordinated with union representatives to communicate group benefit changes effectively during open enrollment.

Presented employee benefit package options to small business owners for their respective teams. Built a Microsoft Teams-based follow-up system that reduced missed annual review appointments. Addiction Psychologist Contractor

Northeast Florida Psychiatric Association, Inc. • Port Orange, USA Treated eating disorders and addictive behaviors, guiding clients toward sustained recovery. Educated family members on addiction dynamics and equipped them with effective coping strategies.

Connected patients to job placement services and peer support networks to aid recovery. Delivered outpatient psychiatric care to adolescents aged 14 and older, as well as adults. Provided substance abuse counseling to college students referred by campus Judicial Boards. Managed Marchman Act cases from detoxification through intensive residential placement. Conducted in-home treatment visits and ordered diagnostic labs for dual-diagnosis patients. Led crisis intervention sessions for students facing substance-related disciplinary actions. Designed individualized relapse prevention plans based on client history and identified risk factors. Ordered and interpreted lab results for patients receiving medication-assisted treatment. Delivered psychotherapy targeting co-occurring disorders in dual-diagnosed individuals. Coordinated Marchman Act care transitions between outpatient and residential settings. Maintained compliant clinical documentation in EMR systems per state regulations. Assessed clients using motivational interviewing to uncover triggers and define clear goals. 10/2013 – 10/2016

Owner and Chief Executive Officer

SAAFE Health Services, LLC/Now: SAAFE Behavioral Services, LLC • Deland, USA Directed operations across medical, therapeutic, billing, and vendor divisions as a central link. Aligned company strategy and execution with mission and vision across all departments. Partnered with investors to secure growth capital and ensure long-term financial sustainability. Represented the company at industry events, public meetings, and high-profile functions. Collaborated with a CPA on annual budgets, investment risk analysis, and growth planning. Coordinated with an HR contractor on hiring practices, payroll processing, and benefits administration.

Established departmental goals and quality standards in partnership with division managers. Managed Microsoft Office systems and insurance billing software for operational workflows. Organized workflows, delegated tasks, resolved operational issues, and maintained clear communication channels.

Negotiated and managed all clinical staff and vendor contracts. Oversaw vendor selection and marketing agreements to support business development. Created a shared digital calendar system to centralize communication across billing and clinical teams.

Secured investment by presenting growth projections and cost analysis to an investor group. Developed interview scoring rubrics and background check timelines with the HR contractor. Negotiated vendor agreements for supplies and services, lowering monthly operating expenses. Set performance benchmarks and convened monthly manager reviews to track progress and refine goals.

Conducted quarterly financial assessments with the CPA to monitor revenue and adjust budget allocations.

Built a credentialing system for medical staff to ensure compliance and operational readiness. 10/2010 – 12/2013

Program Therapist

Halifax Health/Behavioral Services (Children & Adolescent Psychiatry) • Daytona Beach, USA

Assessed and admitted children into Baker Act, Partial Hospitalization, or Outpatient programs. Delivered individual, group, and family therapy to children and adolescents across various settings. Ensured compliance with medical insurance, DCF, Medicaid, and JACHO regulatory standards. Recommended optimal agency home placements for children requiring protective services. Developed comprehensive diagnostic assessments and evidence-based treatment plans. Convened plan of service review meetings with protective service agencies and stakeholders. 11/2006 – 11/2010

Documented all services and communications in detailed case notes for regulatory compliance. Attended foster parent in-service training sessions with child protective agencies. Served as the primary liaison among foster parents, protective agencies, and psychiatry teams. Coordinated multidisciplinary specialist services to address holistic child welfare needs. Conducted home visits and face-to-face evaluations to verify safe, appropriate placements. Monitored agency homes regularly to verify adherence to treatment plans and family support. Revised treatment plans and recommended corrective actions for non-compliant families. Conducted internal investigations as directed by psychiatry and protective service agencies. Participated in quality assurance and utilization review activities per agency protocols. Contributed to team meetings and agency objectives as assigned by the clinical supervisor. Completed orientation and ongoing in-service training to maintain clinical competencies. Managed a caseload of 45 children across foster, adoption, and intact family placements. Provided clinical group and individual supervision to interns and associate therapists. Trained children, youth, parents, guardians, and families on therapeutic interventions. Family Chemical Dependency Counselor/Family Intervention Specialist Stewart-Marchman Center • Daytona Beach, USA

Provided casework therapy to children and families affected by substance abuse issues. Designed comprehensive treatment plans based on diagnostic interviews with clients and professionals.

Coordinated the placement of at-risk children into suitable substitute care facilities as needed. Delivered in-home intervention services to intact families and children in substitute care. Established collaborative partnerships with community agencies to expand client resources. Communicated agency policies and services effectively to community stakeholders. Maintained 24-hour on-call availability for crisis response and emergency interventions. Authored service plans with measurable goals, objectives, and timelines for each case. Connected clients and families to appropriate therapeutic and support services. Maintained detailed case documentation of all client contacts and service activities. Investigated suspected abuse referrals involving adults with substance abuse behaviors. Assessed foster care and client homes to verify compliance with reunification case plans. Conducted home studies alongside protective services teams per department protocols. Prepared comprehensive professional reports and case documentation. Collaborated with multidisciplinary teams across agencies to coordinate client care. Provided services during evening and weekend hours while fulfilling on-call duties. Managed case documentation and information retrieval using computer systems. Coordinated care for at-risk families with protective services and probation officers. Responded to after-hours domestic crisis calls and arranged emergency child placements. Evaluated foster homes for reunification readiness and provided placement recommendations. 08/1998 – 03/2003

Adjunct Professor

Daytona State College • Daytona Beach, USA

Designed and delivered curriculum for college students, professionals, and clinical agencies. Prepared lectures, administered exams, and provided academic support to enrolled students. Taught assigned courses following approved syllabi and departmental standards. Coordinated with supervisors to procure necessary supplies, equipment, and textbooks for courses. Submitted grade reports, attendance records, and required documentation within specified deadlines.

Developed semester syllabi for supervisor approval, aligned with accreditation standards. Dedicated 4 hours weekly per 3 contact hours for preparation, grading, and correspondence. Conducted all scheduled classes punctually for the full allotted time. Delivered one-on-one academic assistance to support student success. Adhered to college procedures and emergency protocols consistently. Managed assigned keys, furniture, equipment, and materials inventory. Maintained emergency protocol compliance and escalated safety concerns to administration. Held weekly office hours for individualized academic support and exam preparation. Updated course syllabi each semester to reflect departmental and accreditation requirements. Graded exams and assignments for classes of up to 30 students on schedule. Collaborated with supervisors to order textbooks and lab supplies for upcoming terms. 01/2003 – 05/2018

Created visual aids to enhance lecture delivery and student comprehension. Assistant Professor

Daytona State College • Daytona Beach, USA

Designed and delivered curriculum for college-level courses across multiple semesters. Prepared lectures, administered assessments, and provided individualized academic support. Taught courses aligned with dean-approved descriptions and syllabi per college standards. Collaborated with supervisors to procure textbooks, supplies, and learning materials. Submitted grade reports and attendance records meeting all college deadlines each term. Created course syllabi detailing objectives and policies for supervisor approval each semester. Invested preparation time exceeding contact hours to ensure course quality and rigor. Delivered all scheduled classes on time for the full duration without interruption. Offered academic assistance and mentorship to support student success. Adhered to all college procedures and protocols, including emergency response guidelines. Maintained accountability for assigned keys, furniture, equipment, and instructional materials. Brought experience in college health settings with psychoeducational program development. Developed psychoeducational workshops addressing stress management for emerging adults. Maintained error-free attendance and grade submission records throughout employment. Authored comprehensive syllabi with assignments and policies for departmental approval. Partnered with the academic dean to evaluate and refresh course textbooks and materials. 08/2011 – 05/2013

Interim Executive Director

Outreach Community Care Network, Inc • Daytona Beach, USA Served on the Board of Directors (02/2014-10/2016), providing governance and strategic oversight. Designed infection-control policies preventing outbreaks across healthcare facility operations. Monitored patient care standards and investigated infection sources to ensure outbreak control. Delivered staff education programs on infection prevention protocols and compliance measures. Led the infection prevention team through complex surveillance and control initiatives. Established a clinic-wide infection prevention program addressing surveillance and control needs. Collaborated across disciplines to improve patient care delivery and clinical outcomes. Analyzed surveillance data independently to identify trends and evidence-based interventions. Presented education programs that changed caregiver practices based on surveillance findings. Maintained medical equipment through preventive maintenance and vendor coordination. Advanced technical expertise through workshops, publications, and professional networks. Supported organizational goals by completing cross-functional projects as needed. Negotiated vendor and service contracts on behalf of the organization. Managed provider credentialing processes, ensuring regulatory compliance. Oversaw personnel decisions including recruitment and termination of staff members. Established and maintained banking relationships and financial account management. Ensured IRS compliance for tax reporting and regulatory requirements. Directed vendor relationships and procurement activities across the organization. Administered payroll allocation processes for the organization. Developed organizational policies and procedures governing operations. 10/2016 – 04/2017

Substitute Teacher/Paraprofessional

Voulsia County Schools • Daytona Beach, USA

Managed classroom behavior and instruction for K-8 students across math, reading, and science. Adapted lesson pacing and delivery methods to match real-time student comprehension levels. Provided targeted small-group and individual support to students requiring additional assistance. Documented attendance, behavioral incidents, and daily activities for over 30 teachers per semester. Resolved student conflicts through de-escalation and restorative conversation techniques. Maintained student engagement and focus during instructional transitions and unstructured time. Modified instructional materials to align with IEP accommodations for students with disabilities. Enforced safety protocols during emergency drills and procedures across all grade levels. Monitored assignment completion and identified struggling students for teacher intervention. Collaborated with special education staff to implement modified assignments for diverse learners. Maintained confidential IEP records and communicated accommodation updates to teachers weekly. Supervised up to 60 students during lunch, recess, and bus duty periods. 05/2015 – 12/2019

Prepared classroom materials and arranged seating before student arrival each morning. Designed interactive review games that increased student participation during transitions. Delivered substitute instruction in core subjects following teacher-prepared lesson materials. Compiled daily classroom notes and incident reports for over 30 teachers each term. Supported students through reading comprehension and math practice during independent work. Partnered with school counselors to address emotional needs and behavioral concerns in the classroom.

Reviewed IEP documentation daily to prepare appropriate accommodations and supports. Intensive Reading Teacher

Richard Milburn Academy • Daytona Beach, USA

Implemented the district reading plan through professional development and data-driven feedback loops.

Developed targeted lesson plans with diverse strategies for at-risk readers under principal oversight. Maintained instructional consistency by executing regular teacher plans while encouraging participation.

Assigned and managed classwork and homework aligned to daily lesson objectives. Adapted instructional approaches to meet diverse learning needs across student populations. Established a structured classroom environment that supported positive literacy outcomes. Monitored student behavior in hallways and the cafeteria to ensure safe learning spaces. Designed lesson plans, evaluated student work, and participated in parent-teacher conferences. Created diagnostic assessments to pinpoint reading gaps and customize intervention plans. Tracked progress with weekly fluency tests and modified instruction based on performance data. Motivated students to achieve personal reading goals with weekly progress celebrations. Created individualized plans targeting phonemic awareness, vocabulary, and decoding deficits. Aligned intervention objectives with classroom teachers to support district curriculum benchmarks. Taught phonics and comprehension to small groups of below-grade-level readers. Introduced multisensory activities that boosted engagement among reluctant intervention readers. Administered reading inventories to assess Lexile levels and inform strategic group assignments. 10/2015 – 06/2016

Child Support Representative

Florida Department of Revenue • Daytona Beach, USA Conducted interviews with case participants via phone, mail, and in-person to gather critical data. Located noncustodial parents using automated tracking systems to establish support obligations. Prepared court documents and enforcement forms for child support cases using state databases. Resolved inquiries by interpreting child support policies and providing accurate case status updates. Analyzed financial affidavits to assess ability to pay and negotiated arrears payment agreements. Collaborated with attorneys and law enforcement on procedural and legal case matters. Built information networks with financial institutions to obtain employment and asset data. Collected sworn statements from participants to support paternity and enforcement actions. Coordinated paternity testing schedules to establish legal parentage in contested cases. Mentored junior Child Support Officers on case management and compliance procedures. Testified in court regarding participant statements and interview findings when required. Processed over 120 child support petitions and wage withholding orders each month. Validated support obligation amounts by reviewing income documentation and financial affidavits. Addressed parent inquiries on payment status and case progress to maintain transparency. Resolved case file and payment record discrepancies with county clerks and legal counsel. Detected arrears errors by auditing payment histories against court-ordered payment schedules. Ensured state guideline compliance during case reviews and modification hearings. Built a tracking spreadsheet that cut case file retrieval time through case number organization. Identified calculation errors in payment histories and submitted corrections for processing. 06/1997 – 07/1998

Customer Service Specialist II

Florida Department of Labor • Daytona Beach, USA

Delivered unemployment insurance services to claimants and employers via a high-volume call center.

Applied state policies to resolve claims through independent judgment and regulatory interpretation. Processed claims by verifying employer wage records and applicant eligibility under state law. 05/1995 – 06/1996

Education

Assisted claimants with filing requirements, benefits questions, and documentation deadlines. Reviewed employer appeals and compiled case files with supporting documents for hearings. Resolved discrepancies through direct phone interviews and wage record verification. Reduced callback volume by creating a reference sheet explaining common claim errors. Interpreted state law to determine eligibility in voluntary resignation and misconduct cases. Trained four new staff members on claim intake procedures and database tracking systems. Updated claimant contact and payment schedules in the state database to prevent delays. Identified fraudulent claims by cross-referencing Social Security numbers with wage databases. Coached claimants through the appeals process by clarifying hearing procedures and documentation requirements.

Cleared a backlog of 50 pending claims in one month by prioritizing deadline-sensitive cases. Coordinated with state tax auditors to verify employer wage contributions for contested claims. Designed a call log template tracking recurring questions and improving shift handoff notes. Conducted phone hearings to gather employer testimony disputing performance-based claims. Documented call resolutions and case notes in the tracking system for accurate claimant records. Assessed employer documentation and wage statements to determine claim accuracy. Corrections Officer

Florida Department of Corrections • Daytona Beach, USA Supervised 40+ inmates during recreation, enforcing rules to maintain order and prevent incidents. Documented rule violations and incident reports for disciplinary review hearings. Conducted cell inspections twice daily to detect contraband and enforce security protocols.

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