Client Success & Account Management Strategist

Blanca Blanco

A C C O U N T M A N A G E M E N T • C L I E N T S U C C E S S • C U S TOMER R E T E N T I O N Gainesville, GA (Atlanta Metro) 678-***-**** ******@*****.*** linkedin.com/in/blanca-blanco-aa94aab CORE EXPERTISE

SYSTEMS & PLATFORMS

CERTIFICATION

Sandler Sales Certified

Sandler — 2025

LANGUAGES

English & Spanish

Fully bilingual

EDUCATION

High School Diploma

Los Angeles, CA

ACCOUNTS & BRANDS

SERVED

PROFESSIONAL PROFILE

Client-focused account management and customer success professional with 20+ years building, retaining, and growing long-term business relationships. A consultative, Sandler-certified partner who turns complex programs into smooth, high- adoption experiences—earning trust, protecting renewals, and growing revenue through disciplined processes and best practices. Known for a "listen first, solve second" approach that keeps clients loyal, reduces churn, and turns accounts into references. Deep experience across automotive, SaaS, and dealer-services organizations spanning onboarding, training, customer service, retention, and account growth at scale. PROFESSIONAL EXPERIENCE

Inside Sales Account Manager Nov 2024 – Present

Infomedia (SimplePart) • Remote — Gainesville, GA

Territory Account & Marketing Consultant Sep 2023 – Nov 2024 Epsilon • Remote — NC / SC

Regional Client Manager Jan 2023 – Aug 2023

Affinitiv • GA / NC / SC / AL / TN

Client Success Manager May 2022 – Dec 2022

WebBuy • Remote

SIGNATURE RESULTS

20+ yrs

Account management, client

success & retention

400 580

Accounts grown while cutting churn

from 30% to 5%

66

Regional client accounts managed &

retained

Account Management

Client Success & Onboarding

Customer Retention & Loyalty

Relationship Management

Customer Service Excellence

Best Practices & Process Improvement

Consultative / Solution Selling

Strategic Growth & Revenue

Stakeholder & Partner Relations

Training & Enablement

Data Analysis & Reporting

Salesforce & CRM Platforms

Microsoft Office & Google Workspace

SaaS Onboarding & Adoption Tools

WebEx / Virtual Training

Ford & Lincoln

Mopar / FCA — Chrysler, Dodge, Jeep,

Ram

Kia

BMW, MINI, Rolls-Royce

Volvo, Jaguar Land Rover

Honda, Subaru & import franchises

Own a portfolio of client accounts end-to-end—serving as the primary point of contact for onboarding, adoption, retention, and growth.

Build trusted relationships with client managers and consult on best practices that improve their results and keep them engaged long-term.

Lead product demos, webinars, and training that drive adoption and reduce churn. Apply a Sandler consultative approach to align each solution to the client's goals and protect renewals. Served as the dedicated account consultant for premium-brand clients across the Carolinas, strengthening relationships and program adoption.

Acted as trusted advisor, translating complex programs into clear, repeatable best practices. Partnered with internal and field teams to ensure client satisfaction and retention. Managed 66 client accounts across a five-state region, traveling weekly to ensure satisfaction, adoption, and retention. Drove enrollment, onboarding, and ongoing engagement; guided clients through program selection and launch. Built strong relationships with client field leadership; tracked account health and status in Salesforce. Owned client success across the account base—onboarding, adoption, and retention for a digital platform. Consulted clients on integrating new processes into existing operations to improve their customer experience. CLIENT I MPACT

STRENGTHS

LOCATION & REACH

Based in Atlanta

A premier transportation hub for efficient,

low-friction travel.

PROFESSIONAL EXPERIENCE (CONT.)

Senior Field Account Manager Feb 2021 – May 2022

Autodata Solutions • Remote

Senior Field Account Manager Mar 2019 – Feb 2021

Autodata Solutions • Atlanta, GA

Performance Account Manager Oct 2018 – Mar 2019

Solera, Inc. • West Palm Beach, FL

Account Manager & Field Advisor Jul 2015 – Sep 2018 Chrome Data Solutions / Autodata Solutions • Remote EARLIER EXPERIENCE

Sales Executive / Account Manager & Implementation Manager — DealerBuilt (Lightyear Dealer Technologies) · 2012– 2015

Closed a record 34 new accounts in 2013 (~$1.2M, 872 new users); led nationwide onboarding, training, and client-retention programs.

Sales Manager — Business Development Center — Cabrera Hermanos AutoGrupo · 2011–2012 (Puerto Rico) Built and trained a new BDC department; coached agents on CRM, lead management, and customer-service best practices. Software Implementation & Training Specialist — Dataset Inc. / PEQ Consulting · 2006–2011 Trained client staff nationwide on major business systems across sales, finance, and operations. Finance & Operations Manager — Multiple Dealerships · 1995–2005 Customer-facing finance and operations: structured agreements, managed lender relationships, trained and motivated staff. Account Retention & Loyalty

Onboarding & Adoption

Customer Service Excellence

Process & Best Practices

Cross-Functional Collaboration

Revenue & Account Growth

"Listen first, solve second" approach

High-adoption program implementation

Client & stakeholder trust-building

Process navigation & troubleshooting

Proven footprint: GA · AL · FL · TN · SC

· NC · LA · MS

Open to travel, remote, or hybrid roles

Managed a book of program accounts, growing engagement and revenue while maintaining high retention. Trained and supported client staff on tools and best practices; used performance data to recommend improvements. Educated and guided client accounts on program best practices, increasing revenue, efficiency, and client care. Diagnosed key failures in a struggling pilot and built the fixes that drove it to success—directly contributing to a major contract win.

Implemented new client-retention processes with vendor partners after identifying gaps in customer care. Managed performance accounts, advising clients on campaigns and processes that grew results and engagement. Managed a portfolio of client accounts; collaborated with clients to improve operations and trained staff via WebEx. Grew the book from 400 declining accounts at 30% churn to 580 accounts with churn cut to 5% through a structured client-success program.

Stood up a new division end-to-end—processes, tracking, and customer-care standards—while consulting clients on best practices.

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