Airline Customer Service & Logistics Operations

Ahmed Abdou

*************@*****.*** +1-646-***-**** Arlington, VA

Professional Summary

Customer-focused professional with 7+ years of experience in airline customer service and logistics operations. Skilled in CRM systems, Amadeus, and B2B invoicing. Proven ability to resolve issues, support operations, and improve customer satisfaction.

Experience

Assistant Operations Manager 24 Hour Delivery Courier – Buffalo, NY Apr 2024 – Mar 2026

• Managed B2B invoicing and coordinated shipments with corporate clients

• Supported daily logistics operations in a fast-paced environment

• Handled package sorting and dispatch in a UPS warehouse setting

• Resolved delivery issues and improved workflow efficiency Senior Customer Service Specialist Qatar Airways – Doha, Qatar Aug 2018 – Apr 2023

• Delivered premium customer service and handled bookings via Amadeus/CRM

• Resolved customer issues and improved satisfaction and loyalty

• Generated sales reports and supported operational decisions Finance Intern / Assistant Qatar University – Doha, Qatar 2011 – 2015

• Supported accounts payable and financial tracking

• Conducted research, data collection, and reporting Education

Bachelor of Finance & Management – Qatar University Skills

Customer Service • Logistics Operations • B2B Billing • CRM & Amadeus • Microsoft Office Languages

Arabic (Native) • English (Fluent)

Certifications

Project Management – Harvard Business School (2023) Qatar Airways Training (Data Protection, Safety, Sustainability)

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