B2B Sales Representative and Client Growth

Juhmal Eastland

312-***-**** ******.********@*****.*** LinkedIn Parrish, FL

SALES REPRESENTATIVE

A sales specialist with an exemplary track record of success in B2B sales, territory development, client acquisition, and revenue growth across multiple industries, including healthcare and service-based organizations. Combines consultative selling skills with data-driven decision-making to identify opportunities, increase market share, and improve client retention. Known for translating complex services into clear value propositions that drive revenue, improve customer satisfaction, and expand referral networks. Works well under pressure, consistently delivers quality work, and has the competitive drive and entrepreneurial confidence to succeed in a highly competitive environment—innate ability to excel in the face of adversity by creatively overcoming obstacles. SKILLS

Organization & Flexibility Operations Coordination Presenting & Facilitation Project Management Sales Enablement Revenue Generation Regulatory Compliance Relationship Building Sales Strategy Business Development Customer Satisfaction Change Management Client Education Upselling & Cross Selling Conflict Resolution Records Management Cross-Functional Collaboration Negotiation Product Demonstration CORE COMPETENCIES

Customer Service: Inherent customer service oriented with proven success in handling sensitive situations and cultivating a rapport with even the most difficult of personalities. Represents the customers’ needs by elevating customer care. Pipeline Management: Applies sound judgment to prioritize high-impact opportunities, allocate time effectively across active deals, adapt quickly to shifting client needs, and keep pipeline stages moving forward to meet deadlines and revenue targets consistently. Communication: Communicates clearly and confidently with customers and internal teams to set expectations, explain solutions, and drive timely follow-through, strengthening customer satisfaction and supporting sales outcomes. Business Growth: Stays abreast of the market landscape, identifying significant business opportunities, analyzing present and future trends, and facilitating the implementation of customer-centric plans and initiatives. PROFESSIONAL EXPERIENCE

Managing Director of Operations, Crate Xscape Transportation, Parrish, FL 2020-2025 Independent Proprietor

Oversaw daily operations, ensuring drivers safely delivered products to customers across the United States.

Reduced operating expenses by 40% by restructuring delivery routes and consolidating multi-client schedules, resulting in lower fuel costs and stronger profit margins across service accounts.

Implemented structured accountability measures that improved route efficiency and customer turnaround times.

Leveraged analytics and Key Performance Indicators (KPI) tracking to identify growth opportunities and translate operational success into territory expansion strategies that strengthened market penetration and revenue consistency.

Led sales operations and business development efforts by negotiating client agreements, monitoring performance standards, and strengthening service delivery to drive customer retention and repeat business.

Cultivated long-term strategic partnerships by maintaining consistent communication, anticipating client needs, and delivering dependable service that significantly increased repeat business.

Increased B2B productivity by 25% through targeted performance coaching, streamlined workflows, and strategic process improvements.

Managing Director of Operations, Create Xscape Dog Daycare, Parrish, FL 2014-2020 Proprietor

Developed a loyal customer base by delivering hands-on animal care services, including vaccination, boarding support, and post- procedural monitoring, while establishing strong relationships within the local pet-owner community.

Generated over $250K in annual revenue by implementing targeted promotional campaigns, expanding premium boarding packages, and identifying upsell opportunities tailored to client needs and pet wellness services.

Managed full-scale business operations, including scheduling, client communications, compliance oversight, and quality assurance, while steadily growing new client registrations year over year.

Built and mentored a 15-member boarding and daycare team by reinforcing animal safety protocols, customer service standards, and performance accountability, to ensure high-quality care and client satisfaction.

Increased brand awareness through referral initiatives, community engagement, and consistent customer follow-up, strengthening retention rates and driving repeat enrollment. Juhmal Eastland

312-***-**** ******.********@*****.*** LinkedIn Parrish, FL Drive Sales Through Prioritization Workflow

Prospective Customer Connect and Build Trust Demonstrate Value Close the Deal Customer Retention PROFESSIONAL EXPERIENCE

Veterinary Assistant, Pet Wellness Center, Marion, IL 2007-2009

Supported 121 surgical and diagnostic procedures. Optimized appointment scheduling workflows by reorganizing coordination processes and minimizing service gaps, enhancing overall client experience and operational efficiency.

Maintained medical inventory and controlled supply levels by tracking usage trends, coordinating vendor orders, and ensuring compliance with regulatory standards and cost-management guidelines.

Advised pet owners on post-procedural care plans, medication protocols, and preventive health measures, strengthening client confidence and improving follow-up appointment adherence.

Collaborated with veterinarians to present treatment plans and wellness packages, helping clients understand service value and contributing to increased acceptance of recommended care. Genetics Researcher, IUPUI Indiana University Purdue University Indianapolis, Indianapolis, IN 2004-2008

Translated complex research on steroid biosynthesis pathways and protein–protein interactions into clear, data-driven insights that support technical conversations with non-technical stakeholders.

Performed 180+ quantitative analyses to identify trends, validate findings, and communicate outcomes in a way that demonstrates strong scientific credibility for technical product discussions.

Designed and executed new research methodologies and literature-driven project plans, aligning study direction to key gaps and improving the quality and clarity of final findings and recommendations.

Conducted 182+ genetic and biochemical research experiments using advanced lab instrumentation, consistently delivering accurate, reliable results in a deadline-driven environment. Surgical Assistant, Saint Francis Hospital, Beech Grove, IN 2005-2006

Supported 8 surgical teams by coordinating patient and equipment readiness in the OR, ensuring on-time starts and a smooth, service-focused experience for clinicians and patients.

Improved operational efficiency by implementing streamlined prep protocols that reduced pre-op time and increased OR readiness for scheduled procedures.

Optimized instrument and supply availability and introduced workflow improvements that reduced turnover time between cases, supporting higher daily throughput and overall department performance.

Prepared and maintained sterile environments during surgeries, proactively anticipating surgeon and staff needs to keep procedures moving without delays.

Managing Director, Royalty Mortgage Corporation, Indianapolis, IN 1997-2005

Prioritized high-impact sales and business development activities based on customer needs and revenue opportunity, providing hands-on leadership, structure, and clear guidance to accelerate decisions and drive execution.

Led sales operations and managed the end-to-end mortgage process, guiding clients through complex transactions with a consultative, trust-based approach.

Streamlined the mortgage and short sale process by improving communication, documentation flow, and client education, resulting in smoother, more efficient closings.

Built and maintained long-term client and partner relationships, strengthening referral pipelines and supporting improved mortgage approval outcomes.

ADDITIONAL EXPERIENCE

Substance Abuse Counselor, Tri-City Mental Health

EDUCATION & CERTIFICATIONS

Bachelor of Arts, Biology, B.A., Concentration in Genetics, Purdue University, Indianapolis, IN Certified National Pharmaceutical Representative, Parrish, FL Medical Sales Representative, Medical Sales College, Saint Petersburg, FL

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