Bilingual Front Desk Customer Service Specialist

STELLA MARIS TEPEDINO

Bilingual Customer Service Specialist English / Spanish

Seeking PART-TIME Position

Miami Beach, FL 954-***-**** ***********@*****.*** PROFESSIONAL SUMMARY

A vibrant, deeply passionate customer service and hospitality professional with 8+ years of dedicated experience fostering genuine human connections, building exceptional customer rapport, and driving service excellence. Genuinely thrives in high- energy, face-to-face environments, with a proven track record of elevating the guest experience within premier hotel settings like Hilton Hotels & Resorts and leading high- performing storefront teams at L & L WINGS. A natural relationship-builder who takes immense pride in direct public engagement and is exceptionally comfortable across any position requiring front-facing client care — including hotels, guest relations, reception, or boutique retail. Enthusiastically open to versatile customer-centric roles where a warm presence, flawless communication, and a proactive problem-solving mindset are valued. Bilingual - English / Spanish. Seeking a stable PART-TIME Monday-Friday morning shift (8AM-3PM or 8AM-4PM) to deliver top-tier service while balancing family commitments and existing PM catering job.

AVAILABILITY & SCHEDULE

PART-TIME: Monday - Friday: 8:00 AM - 3:00 PM or 4:00 PM Flexible AM - 8 to 3 or 8 to 4 Weekends Unavailable Reliable Opener Fixed AM availability due to existing PM professional catering commitment + childcare. WORK EXPERIENCE

Front Desk Agent / Customer Service Representative Hilton Hotels & Resorts — Miami, FL 2021 - 2024

• Cultivated a warm, inviting atmosphere as the primary point of face-to-face contact, managing check-ins, check-outs, and guest reservations with absolute care and precision.

• Prided myself on building authentic rapport with guests from diverse cultures, leaving a lasting positive first impression that elevated brand loyalty and repeat guest satisfaction.

• Approached guest concerns and high-pressure situations with empathy, active listening, and a calm, solutions-oriented mindset to ensure immediate service recovery.

• Processed payments and managed daily financial reconciliations seamlessly, securing a consistent 99% accuracy rate and upholding Hilton standards. Cashier / Front Counter Representative

L & L WINGS — Miami Beach, FL March 12, 2024 - June 6, 2025

• Infused the front-of-house operations with high energy, transforming 100+ daily rapid transactions into friendly, welcoming moments of engagement.

• Handled complex cash, credit, and mobile payments flawlessly, maintaining zero daily discrepancies through precise attention to detail.

• Thrived during intense, high-volume peak lunch rushes, ensuring every customer felt prioritized, heard, and promptly served face-to-face.

• Maintained a spotlessly clean, safe, and organized community space to welcome incoming clientele and support team efficiency.

Manager / Shift Lead

L & L WINGS — Miami Beach, FL February 2015 - December 2021

• Championed a customer-first work culture, managing comprehensive daily storefront operations, openings, and security protocols with pride.

• Supervised, motivated, and mentored a team of 4-5 service staff per shift, training them to lead with friendliness, speed, and positive customer engagement.

• Balanced drawers and registers daily, reinforcing financial integrity and maintaining an elite 99% baseline transaction accuracy rate.

• Turned challenging guest complaints into positive experiences with patient, respectful communication and swift service recovery methods.

• Oversaw inventory and supply chains intentionally to reduce waste and keep guest- favorite products consistently stocked and available. SKILLS & COMPETENCIES

Face-to-Face Customer Service Customer Rapport & Engagement Hospitality & Hotel Operations

Front Desk Reception Guest & Client Relations POS Systems & Tech Adaptability Precise Cash Handling Team Training & Mentorship Problem Solving & Empathy BILINGUAL (Spanish / English) - HIGHLIGHT

PROFESSIONAL REFERENCES

Mauricio Ruiz - Former Manager - 832-***-****

Maria Najar - Former Manager - +1-786-***-****

Gonzalo Farias - Former Manager - +1-786-***-**** Available for immediate PART-TIME start Flexible for 8AM-3PM or 8AM-4PM

Contact this candidate