Customer Service & Program Management Leader
Resume:
Amanda Elizabeth Esposito
Mesa Az i****
********@*****.***
I Am a Talented leader Authorized to work in the US for any employer offering top-notch abilities in program management, interpersonal communication and administrative oversight. Very Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. I'm very Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficiency in customer service is one of the best practices and related options.
*Skills
● Training development aptitude
● Service standard compliance
● Route dispatching
● Creative problem solving
● Multi-line phone line talented
● Technical Support Knowledge
● Staff education and training educated
● 7+ years of Medical terminology knowledge
*Experience
***Aircraft Cabin Cleaner nd Inspector***
JetStream Ground Services/ American Airlines - Phoenix, AZ December 2021 to March 2022
● Verified aircraft and passenger compliance with policies, regulations and safety guidance.
● Answered passenger questions and provided solutions to issues arising during flights.
● Enforced lost and found procedures for any items inadvertently left behind by travelers.Checked whether personnel completed required duties and responsibilities during respective shifts.
● Followed company regulations and rules to promote a safe environment for travelers and employees.
● Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
● Checked personnel for proper uniforms and safety equipment.
● Oversaw maintenance of all required equipment and send it out for required services.
● Cleaned and serviced aircraft cabins, galleys and lavatories.
● Ensured the safety and comfort of customers that were about to board the aircraft.
***Pathology Assistant / Customer Service Manager*** Labcorp - Phoenix, AZ
February 2016 to August 2020
● Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
● Conducted training and mentored team members to promote productivity and commitment to friendly service.
● Monitored metrics and developed actionable insights to improve efficiency and performance.
● Created and enhanced call sequencing flows and scripts to enhance team performance.
● Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities.
● Created customer support strategies to increase customer retention.
● Maintained and managed customer files and databases.
● Resolved concerns with products or services to help with retention and drive sales.
● Worked with a pathologist to isolate abnormalities and narrow down likely diagnoses.
● Maintained strict aseptic fields
***Eligibility Worker***
Arizona Department of Economic Security - Peoria, AZ August 2015 to August 2017
● Educated patients on eligibility and affordability options by offering insightful information.
● Reviewed applications for different aid programs and determined which qualification criteria for individuals and approved them as long as the guidelines were met.
● Communicated with people from various cultures and backgrounds on the application process.
● Scheduled appointments with applicants to gather information and explain benefits processes.
● Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
● Interviewed applicants and explained the scope of different available benefits.
● Offering friendly and efficient service to customers, handled challenging situations with ease.
● Used Microsoft Word and other software tools to create documents and other communications
Education
Ocean View High School, Huntington Beach, CA
Diploma, General studies
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