Data Management & Customer Service Specialist

PATSY MCDONNELL

Chandler, AZ 852**-***-*** **** *********@*****.***

Experienced data management specialist with a strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Proficient in Microsoft Word, Excel &

PowerPoint.

• • Problem Resolution ability.

• Self-motivated & quick learner. • Train new employees.

• Medical Terminology. • Reconcile delinquent accounts.

• Debt collections. • 10-Key by touch.

• Type 40+ WPM. • Data Entry Alpha & Numeric.

• Spreadsheet. • Check data reports in multiple system applications. Proficient in Microsoft Word, Excel &

PowerPoint.

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Administrative Assistant, 09/2014 - Current

Prevue Imaging LLC – Chandler, Arizona

• Responded to fax machine request.

• Created spreadsheet for the business.

• Reviewed resumes for new hire.

• Contacted potential employees and conducted telephone interviews. Professional Summary

Skills

Work History

• Ordered supplies for the company.

• Create and maintain company calendar of events.

• Maintained inventory of office supplies and placed orders. Customer Associate Advisor, 02/2024 - 05/2025

Consumer Cellular – Chandler, Arizona

• Assisted customers with product inquiries and service issues, ensuring a positive experience.

• Managed customer accounts through internal systems, maintaining accuracy and confidentiality.

• Processed orders and payments efficiently, enhancing overall transaction speed.

• Educated customers on product features, promoting optimal usage and satisfaction.

• Resolved customer complaints by identifying solutions and providing timely follow-up support.

• Participated in training sessions to enhance knowledge of products and services offered.

• Recommended items to customers based on specific needs and explained features and benefits. Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.

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Data Entry Clerk / Customer Service Representative, 10/2022 - 08/2023 PayChex / SurePayroll – Chandler, Arizona

• Updated customer information in a database.

• Verified outdated data and made any necessary changes to records.

• Operated common office equipment, like scanners and printers.

• Provided occasional administrative support.

• Processed high volumes of data entries with accuracy and attention to detail.

• Completed data entry tasks with accuracy and efficiency.

• Organized, sorted, and checked input data against original documents.

• Scanned documents and saved in database to keep records of essential organizational information.

• Sorted documents and maintained organized filing process. Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

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• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools. Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.

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Eligibility Interviewer, 02/2020 - 07/2022

Arizona Department of Economic Security (DES) – Chandler, Arizona

• Exhibited skill and diplomacy in working with clients facing challenging and personal situations. Collected and gathered information to conduct interviews to make eligibility determinations for medical, food and financial assistance.

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• Completed the application process, while entering data on a computer and accessing multiple screens. Verified client information by interacting with internal and external customers, and federal, state and local entities.

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• Conducted eligibility interviews to assess applicant qualifications for assistance programs.

• Evaluated documentation and verified information against program requirements to ensure compliance.

• Collaborated with caseworkers to resolve discrepancies and improve client service processes.

• Utilized electronic case management systems to maintain accurate records and track applicant progress.

• Provided clear guidance to applicants on program policies, procedures, and required documentation. Assisted clients in understanding their rights and responsibilities within the assistance programs offered by DES.

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Addressed client concerns in a timely manner, ensuring that any necessary follow-up was completed to maintain high levels of satisfaction.

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Caregiver, 10/2015 - 11/2019

Ability 360 – Chandler, Arizona

• Assisted patient with daily activities.

• Prepared meals for patients.

• Did light housekeeping.

• Supervised other caregivers for patients.

• Made and transported patients to all doctor's appointments.

• Assisted clients with daily living activities, promoting independence and enhancing quality of life.

• Administered medications in accordance with care plans, ensuring safety and compliance.

• Developed personalized care strategies tailored to individual client needs and preferences.

• Monitored client health status, documenting changes and reporting concerns promptly.

• Maintained a clean and safe environment, adhering to health and safety regulations.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Collector, 05/2018 - 10/2019

Randstad / Bank of America – Chandler, Arizona

• Advised and discussed with customers the status of mortgage accounts.

• Informed customers of delinquency.

• Offered payment arrangements to bring accounts current.

• Collected and submitted payment on customer's account.

• Managed collection efforts for overdue accounts, ensuring compliance with internal policies.

• Negotiated payment arrangements with customers to facilitate debt recovery effectively.

• Utilized customer relationship management systems to track account statuses and interactions.

• Conducted thorough account reviews to identify potential risks and opportunities for resolution. Provided exceptional customer service during collection calls, enhancing customer experience and retention.

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• Contacted customers to discuss payment schedules and set up or immediately process payments. High School Diploma

Clovis High School - Clovis, NM

Associate of Applied Science: Health Services Management Gateway Community College - Phoenix, Arizona

Education

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