Retail Office Management & Sales Professional

Alfred Timm

***-** ************ ****** ******* Hills, New York 11375 917-***-**** ******@*******.***

Qualifications Summary

Highly-motivated professional with 15 years of proven experience ranking as a top performer in retail/office management, sales, and customer service. Honest, dependable, and dedicated self-starter who leads by example with a tireless work ethic and punctuality: comes in early and stays late as necessary to get the job done. Innovative, results-oriented thinker with a track record of developing creative process improvements that boost the bottom line. Personable team player with excellent communication and interpersonal skills to easily interact and build strong relationships with both colleagues and customer alike. Driven to exceed expectations.

Core Competencies

Retail/Office Management Customer Service Sales and Marketing Issue Resolution Product Knowledge

Scheduling Personnel Management Team Building Training/Development Cash Management

Cross-Selling Up-Selling Inventory Management Shipping/Receiving Merchandising

Employment History

WESTON BROTHERS, INC., Forest Hills, New York

Office Manager 2002 – 2024*

SUPERIOR AIR CONDITIONING COMPANY, Brooklyn, New York

Office Manager 1995 – 2002

* Recruited by Weston Bros. to help with summer 2011 season—with same compensation while office manager.

Professional Experience

Management/Administration

Planned, organized, and managed comprehensive, day-to-day office operations for two busy businesses

Supervised office, warehouse, and sales personnel, enforcing compliance with company standards/policies

Monitored/evaluated employee productivity, and provided constructive feedback and one-on-one mentoring

Cultivated positive working environments that promoted employee “buy-in” and fostered strong teamwork

Trained/instructed staff in company policies, and provided hands-on assistance to employees in their duties

Developed and implemented new office procedures and policies that improved efficiency and productivity

Managed scheduling of service calls, maintaining consistent on-time service for 100% customer satisfaction

Sales/Marketing

Sold air conditioners, electric fireplaces, and gas fireplaces in the store, on the phone, and via the internet

Identified customer needs and recommended, cross-sold, and up-sold products based on determined needs

Learned all product features in order to knowledgably explain and promote product features to customers

Consistently generated very high sales figures through skilled sales techniques and persistent sales efforts

Proactively implemented target marketing of customers using customer records, leading to increased sales

Developed an MS Excel program that showed customers the money they would save by replacing their old air conditioners with a new, more energy-efficient unit, resulting in increased sales of new air conditioners

Customer Service

Interacted with customers via phone to provide information on operations, products, promotions, and orders

Earned highest scores for customer satisfaction company-wide, and consistently received positive feedback

Promptly addressed and resolved customer concerns, including escalated issues, with “win-win” solutions

Developed and maintained strong, long-term relationships with customers to drive repeat/referral business

Warmly greeted customers upon entry to store, and accurately processed all cash and credit transactions

Specifically sought out by company owners to handle upset customers due to proven issue-resolution skills

Coached sales personnel to be more proactive in cultivating strong customer relations in order to drive sales

Education

Augusta College New York, New York John Jay College Augusta, Georgia

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