Administrative & Accounting Specialist

Hephzibah, GA ***** • ***********@****.*** • 706-***-****

LISA ROBINSON

Experienced and dedicated administrative and accounting professional with over 25 years of experience supporting accounts receivable, payroll, customer service, and office operations. Recognized for accuracy, confidentiality, and strong communication skills. Proven ability to adapt quickly and excel in both temporary and permanent roles across finance, HR, weatherization, and client service environments.

EMPLOYMENT HISTORY

WEATHERIZATION ADMINISTRATIVE ASSISTANT Nov 2024 – Oct 2025 CSRA Economic Opportunity Authority Augusta, GA

INTAKE SPECIALIST Oct 2022 – Nov 2024

CSRA Economic Opportunity Authority Augusta, GA

WEATHERIZATION CLERK May 2022 – Jul 2022

CSRA Economic Opportunity Authority Augusta, GA

HR PAYROLL SPECIALIST Sep 2017 – Apr 2022

ADP Augusta, GA

ACCOUNTS RECEIVABLE VALIDATION / AUDIT SPECIALIST Nov 2012 – May 2017 Morris Media Network Augusta, GA

EDUCATION

ASSOCIATE DEGREE IN ACCOUNTING Jul 2007 – Apr 2012 Augusta Technical College Augusta, GA

Tax Preparer Training

SKILLS

Customer Service & Client Relations, Administrative Support & Office Management, Accounts Receivable & Payroll Support, Data Entry & Document Control, Microsoft Word, Excel & Outlook, Filing & Records Management, Communication & Problem Solving, General Computer Proficiency, Quickbooks Managed daily office operations, documentation, and client communications Ensured accurate recordkeeping and efficient workflow for program services Provided administrative support to staff and assistance to clients Processed client intake forms in Excel and updated program databases to maintain current household eligibility records. Reviewed and processed client applications and verification documentation Ensured compliance with program requirements and documentation standards Delivered high-quality customer service while supporting program efficiency Entered confidential client data into case management database with daily reconciliation checks for accuracy. Resolved client eligibility questions by reviewing policy manuals and clarifying documentation requirements. Developed a checklist for intake steps that shortened average client processing time during peak periods. Performed data entry, filing, document preparation, and client support Maintained organized records and supported office operations Archived completed weatherization work orders into the digital filing system to improve retrieval speed. Ran weekly database queries to identify incomplete applications and flagged files for follow-up. Supported payroll operations including pay inquiries, deductions, taxes, and benefits Maintained strict confidentiality while handling sensitive employee data Converted to permanent employment due to strong performance and reliability Validated customer advertisements and prepared daily bank deposits Resolved billing discrepancies and maintained accurate financial records Generated invoices, applied payments, and prepared audit documentation Investigated customer account disputes via phone and email, documenting resolutions in CRM notes.

Contact this candidate