Customer Service & Retail Shift Leadership
Resume:
BROOKLYN, NY *****
*********@*****.***
SHANIA NARCISSE
SKILLS
Strong customer service and communication skills with experience working in fast-paced retail and salon environments. Skilled in cash handling, POS systems, scheduling, inventory management, bookkeeping, and maintaining an organized workspace. Experienced in team leadership, employee training, problem-solving, and providing support to both customers and coworkers. EXPERIENCE
Sara June Salon, Brooklyn, Ny — Salon Assistant (Temp) Sept 2023 - Nov 2023
● Scheduled and confirmed client appointments while maintaining an organized booking calendar.
● Greeted clients and provided welcoming customer service.
● Shampooed and conditioned clients in preparation for salon services.
● Assisted salon staff with maintaining an organized and efficient workspace.
● Cleaned and sanitized salon stations, equipment, and common areas at the end of each business day.
● Restocked supplies to ensure the salon is prepared for daily operations. Ten Ichimart Williamsburg, Brooklyn, NY — Cashier
Sept 2024 - PRESENT
● Process customer transactions accurately and efficiently using the store’s POS system.
● Handle cash and other forms of payment while maintaining accuracy during transactions.
● Bag, and wrap customer purchases carefully according to item type and customer needs.
● Provide friendly and professional customer service in a fast-paced retail environment.
● Address customer questions and concerns and resolve routine issues appropriately.
● Maintain a clean, organized, and well-stocked checkout area.
● Assist with general store operations and support coworkers during busy hours.
● Knowledge of store products, prices and where they are located within the store
Ten Ichimart Williamsburg, Brooklyn, NY — Shift Lead Jan 2025 - PRESENT
● Create daily shift schedules to help ensure efficient workflow.
● Train and assist new employees with store procedures, customer service, and daily responsibilities.
● Communicate operational updates, employee concerns, and shift information to management.
● Help resolve customer and employee issues and escalate concerns to management when necessary.
● Assist with maintaining store procedures and ensuring daily tasks are completed.
Ten Ichimart Williamsburg, Brooklyn, NY — Bookkeeper (Temp) Feb 2026 - Apr 2026
● Maintained and organized invoices and assisted with accurate record keeping.
● Checked incoming shipments against records and verified received merchandise.
● Monitored product expiration dates and helped ensure inventory remained properly tracked.
● Organized paperwork and maintained accurate documentation for store operations.
● Communicated discrepancies or inventory concerns to management. Zara, Brooklyn, NY — Stocker (Temp)
AUG 2025 - AUG 2025
● Used Zara’s inventory management and scanning systems to process and organize merchandise.
● Prepared merchandise for placement on sales floors.
● Assisted with receiving, sorting, and organizing incoming inventory.
● Worked efficiently in a fast-paced retail environment while following store procedures.
EDUCATION
High School of Fashion Industries, NY — High School and CTE Diploma, June 2024
Sept 2020 - Jun 2024
● CTE major in Art and Design
● Featured artist in Senior Art Show
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