Customer Service and Educational Support Leader

JENNIFER L. McCANN

**********@*****.***

**** ** **** **** **** 102 Ocala, FL 34476 856-***-****-Cell QUALIFICATIONS SUMMARY:

Customer Service professional, experienced working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects. Capabilities include:

Event Planning/Management

Administrative Operations

Inventory Management

Microsoft Word/Excel Processing/Typing

Office, Equipment, Operation

Problem Solving

Customer Service

Various School Related Positions

Cashier, money handling, and training

EXPERIENCE:

10/2024-12/2025- Section Leader

Chick-Fil-A, Ocala, FL

Daily responsibilities include, and are not limited to: EXCELLENT guest service, training employees on all POS systems, cashiering, money handling, assembling guests orders correctly, temperature and label checks, delivering orders to the correct guests, replenishing supplies, assisting management with feedback for employee reviews, trouble shooting, problem solving, etc. 12/2021-6/2024: Educational Assistant and One-to-One Aid Henry C Beck Middle School, Cherry Hill, NJ

Responsible for assisting students and teachers with every day tasks such as, but not limited to: Classwork, checking for understanding, small group teaching, escorting children to any and all classes, including specials, assist children with any and all necessary school work, check for understanding, children behavior, following rules set into place, preparing items for class, photo copying for team of teachers, answering emails, etc

8/14-1/17 Team Member

Chick-fil-A,

Mt Laurel, NJ

Operation expert of double drive-thru, EXCEPTIONAL customer service skills, order taking, money handling, correctly assembling guests orders, troubleshooting. problem solving, training of new employees, restoration of items in entire facility 01/13-8/14 Support Staff, Camden County One-Stop, Camden, NJ Oversee the daily performance of computer systems. Answer inquiries regarding computer software operation to resolve problems, Provide assistance with computer software, printing, program installation, word processing, email, and operating systems.

01/09 – 10/10 Slot Host, Harrah’s Casino & Race Track, Chester, PA Patrolled the assigned area to ensure that players were following rules and that machines were functioning correctly, money handling, verified winnings and paid out Jackpots. Recorded the specifics of malfunctioning machines and documented repairs needed. Created a positive, fun environment to encourage players to return. 09/07 – 11/08 Events/Promotions Assistant, Harrah’s Laughlin Hotel & Casino, Laughlin, NV

Planned events:concerts, slot and poker tournaments, giveaways, drawings, money handling, paid out winnings, arranged all paper work and posters, selected decor for events, arranged tournament areas, etc.

09/05 – 08/07 Total Rewards Supervisor, Harrah’s Laughlin Hotel & Casino, Laughlin, NV Conferred with management or subordinates to resolve worker problems and complaints, Responsible for interviewing, hiring, training, terminating, disciplining, promoting and evaluating employees, trouble shooting, problem solving, assisting guests with theirTotal Rewards accounts, retrieving guests points and merging accounts, Communicated changes in policies, procedures and strategies. 11/04 – 08/05 Lead Spa Receptionist, Harrah’s Rincon Casino & Resort, Valley Center, CA Oversaw front reception duties and resolve complaints from customers, booked appointments using spa software, answered phone calls and made return phone calls to guests

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