Remote Client Services Coordinator

Victoria W. Hamann, CCM, CRC, LRC

Metairie, Louisiana * C: 504-***-**** * **********@*****.***

Professional Summary:

Strong background in quality assurance, case analysis and management, principles and practices. Manager/Supervisor of Case Management Services for several national private managed care companies. Program Director of Social Services Community Living for major social service organizations. More than 10 years in upper management expertise in all areas of healthcare management, including budgeting, program development and planning, project management and staff training and development. Skills:

• Budgeting proficiency

• Independent judgment and decision making

• Quality improvement competency

• Planning and development

• Medical / Vocational Case Management

Work History:

• Talented interviewer

• Management / Supervisory Skills

• Project management authority

• Strong presentation skills

• Effective staff coach

Medical / Vocational Case Manager April 2018 – Jan. 2026 Paradigm Case Mgt Solutions / Restore Rehab/Paradigm CCS, Metairie, Louisiana Medical / Vocational Case Manager Oct 2014 - March 2018 Wright Rehab Services, Inc., Metairie, Louisiana

Medical / Vocational Case Manager Mar 2008 – Apr 2014 GENEX Services, Inc., Metairie, Louisiana

Provided proactive medical and vocational case management services to work injured employees and recipients of long-term disability benefits. Managed the treatment plan to assure compliance with medical treatment and ancillary services to promote health, wellness and maximum recovery from illness/injury. Coordinated return to work transitioning into the work force once cleared from the medical treatment team. Completed monthly reports to customers assuring clientele compliance with their treatment plan, managing cost containment of services and quality assurance. Attend conferences, in-services and staff meetings to promote compliance with state and national license and certifications. Assisted in the promotion and marketing of affiliated company to customers and potential customers.

Area Account Manager LA Jul 2007 - Mar 2008

Gould & Lamb, State of Louisiana

Represented and interpreted the Gould & Lamb's functions and services to insurance companies, government agencies and other organizations. Educated customers on state and federal statutes, rules and regulations governing Medicare Set-asides, Case Cost Projections for Workers Compensation and Liability Claims. Obtained referrals for Medicare Set-aside Allocations from Insurance Companies, Attorneys and Third-Party Administrators to assist them in Victoria W. Hamann

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being compliant with the Social Security Administration during settlement proceedings. Met and exceeded company goals of monthly referrals and procurement of new accounts in the LA territory. Rehabilitation Case Manager, prn Nov 2006 - Jul 2007 East Jefferson General Hospital Metairie, Louisiana Conducted weekly patient case conferences with interdisciplinary medical team. Provided intake assessments, case management, and discharge planning for patients on the Skilled Nursing Unit, Transitional Orthopedic Unit, and the Rehabilitation Unit on a prn basis. Conducted proactive Discharge Planning to assess patient/family needs for appropriate community referral. Participated in in-services and staff meetings to obtain education on hospital compliance with state and federal regulations.

Vocational Rehabilitation Consultant May 2003 - Jul 2007 Gisclair & Associates Metairie, Louisiana

Provided vocational case management services to work injured employees and recipients of long-term disability benefits. Assisted clientele in reaching their return to work potential, and assessed their rehabilitative potential. Rehabilitation Unit Manager Nov 2001 - May 2003

CorVel Corporation Metairie, Louisiana

Responsible for the management of the Rehabilitation Unit throughout the State of Louisiana. Assisted the branch manager in the fiscal management of the local budget to ensure profitability and unit growth. Assisted the Area Sales Manager in marketing to ensure account retention and development/procurement of new accounts. Provide supervision to medical and vocational case managers to ensure compliance with applicable state regulations and specific carrier instructions.

Licensed Independent Rehabilitation Counselor Apr 1995 - Nov 2001 Carazo, Hamann & Company, LLC;

Hamann & Associates, Metairie, Louisiana

Marketed and serviced customers to increase case referrals, established new accounts, supervised medical and vocational staff and provided case management services to industrially injured clients. Conducted vocational assessments, vocational testing, career counseling, performed job analyses, and job placement services. Educated staff on state and federal statutes, rules and regulations governing workers' compensation services. Rehabilitation Supervisor Nov 1993 - Apr 1995

Comprehensive Rehabilitation Associates Metairie, Louisiana Responsible for the daily supervision of full-time Rehabilitation Specialists to oversee casework activity. Ensured compliance with applicable state regulations and specific carrier instructions. Maximized each specialist's professional growth and development. Provided vocational rehabilitation services as needed Routinely collaborated with department managers and customers to correct problems and improve services. Strategically planned methods to achieve operational goals and targets

Vocational Rehabilitation Consultant Feb 1990 - Mar 1993 Conservco, Metairie, Louisiana

Provide vocational rehabilitation services to workers injured on the job, general liability, and long-term disability claimants.

Victoria W. Hamann

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Program Director of Community Services Mar 1989 - Feb 1990 Associated Catholic Charities, New Orleans, Louisiana Program Director of Residential Services Oct 1981 - Oct 1988 Independent Living Center, Inc., New Orleans, Louisiana. Developed and directed residential programs for the developmentally disabled, autistic, and physically impaired clients under contract with the Office of Health and Human Services and Title XIX - Federally Funded Programs for Associated Catholic Charities and Independent Living Center. Programs consisted of Group Homes, Supervised Apartment Living for the Hearing Impaired and Mobility Impaired, and a Personal Care Attendant Pool. A Transitional Living Program for Foster Care teens and young adults were later developed. Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting. Responsible for monitoring of programs, supervision of management staff, and assisted with fiscal management and budgeting. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.

Education:

Louisiana State University Health Sciences Center New Orleans, Louisiana Bachelor of Science: Rehabilitation Counseling August, 1981 School of Allied Health

Loyola University New Orleans, Louisiana

Graduate Studies: Counseling and Education

PROFESSIONAL LICENSES / CERTIFICATIONS:

• Certified Rehabilitation Counselor (CRC), No. 25930, 10/91 to Current

• Licensed Professional Vocational Rehabilitation Counselor (LRC), No. 315, 8/91 to Current

• Certified Case Manager (CCM), No. 00008265, 10/93 to Current Other:

• Accepted as a Vocational Expert Witness in Orleans, Jefferson, and Terrebonne Parishes

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