EndPoint Management

Gregory L. Franklin Security +

************.****@*****.*** / www.linkedin.com/in/gregory-franklin-92b04a20 / 469-***-****

Summary of Qualifications

Professional experience in the areas of Information Technology Infrastructure, Software Inventory Management and Hardware Asset Management, Process Management and EndPoint Management Support

Demonstrated success in achieving desired results through a hands-on approach to Infrastructure assessment, Incident, Problem and Process Management utilizing analytical and leadership skills.

Experienced in providing high-level Data Center (Network and Systems) oversight with responsibility for directing incident triage support, providing leadership and direction, and managing resources supporting work-around and restoration efforts.

Exceptional communication skills with the ability to facilitate communication efforts across all levels of management, providing environment assessment and process resolution resolving key issues to maintain compliance with all deliverables and timelines.

Proven skills in information technology development and business systems analysis with expertise in leading all phases of the project life cycle in the design, configuration, implementation and management.

Skilled and experienced in Project management, developing tasks, timelines, monitoring and troubleshooting of the network devices including servers, routers, end-user devices, hardware asset and software inventory management, software delivery, patch management, and point-of-sale devices

Technical Qualifications

EndPoint Management Process Management Incident Management Customer Support

Data-Center Server Management Client Applications Management Disaster Recovery Operations

IT Equipment Installation, Repair, & Maintenance Budget Management ITIL Asset and Inventory Management

Networks/Servers:

Current Clearance:

Past Clearance:

WAN, LAN, VLAN, WiFi, VPN, Domain Controllers, Active Directory, DNS, DHCP, WINS, Group Policy, SQL, MS Exchange 365, SCCM, MECM, Intune, Symantec ITMS & SEPM

TS

TS/SCI, Secret

Professional Experience

Work on with all levels of the IT support team (Systems, Networking, and Desktop) providing SME in Patch Management, Software Delivery, Imaging, for end-user devices. Providing Primary and Site Application and SQL servers configuration and management design and support. Work with Server teams to manage and maintain Domain Controller, DNS, DHCP, WINS, Sites and Services, and Active Directory services. Work with Network teams to triage WAN, LAN, VLAN, and WiFi assuring Point-of-Sale and endpoint devices communicate and update as required. Determine true asset and inventory count via asset and software license management tools.

Access the enterprise environment to determine best implementation and configuration of Application Servers, services and Network firewall and port requirements.

Document Root Cause, define Work-around and long-term solutions for each area of service in Knowledge Base Records for statistical analysis, and historical reference.

Document and assign Corrective Action task in Incidents, Knowledge Base Records, and Request for Change to technical support teams responsible for process and technology improvements based on Root Cause to resolution.

Maintain quality of information in Problem Review record and close out record in System-of-Record once remediation is complete for Senior Leadership and other interested stakeholder review.

Maintained, managed project plans, timelines, and transition strategy for implementing infrastructure redesign and company acquisitions to include hardware asset management and software inventory management.

Build, manage, troubleshoot, and maintain Servers and services for EndPoint Management and Print services. Develop and implement Patch Management triage process and enterprise delivery schedule.

Software Packaging, testing, and deployment to target end-user devices. Tier I through III support.

WORK HISTORY

GTS – Temp Work Sept 2025 – Sept 2025

Scheduled time with employees of the Irving School district;

Imaged the new computers and POS systems using SCCM/MECM-Intune Co-managed Environment

Migrated their user data/files from their old computer to a new One-drive file share.

Removed old equipment from their environment and set up their new equipment.

Once the user’s profile was on the new computer; we helped them link to their new user one-drive, assisted them with any additional questions and concerns to assure that they were comfortable using their new devices and had access to their files and necessary applications

INSPRY Solutions – Temp Work Nov 2023 – Feb 2024

Consulting

Symantec ITMS / SEPM Installation/Configuration Trainer/Tec Writer

Installation/Configuration Instructor – Technical Writer

Provided Training and instruction for the installation and configuration of Symantec ITMS and SEPM

This included writing several hundred pages of instructional information and providing necessary screen images for their team to use as a reference point during their learning stage and as a fallback due to the limited time allowed within the contract.

Worked with the client to install, configure, and implement the Symantec systems in the client environment. This included writing the necessary technical training documentation for each of the services provided and custom solutions for the client

MHMR Tarrant County / Employee Sept 2020 – Jul 2023

KForce / MHMR Tarrant County / Contract May 2020 – Sept 2020

Desktop Engineer/SCCM SME/Application Packaging

Managed the MECM Server and Intune Comanagement, Managed the Software Library, Deployed application, Packaged most applications using PowerShell & batch scripts. Primary member to move application from MECM to Intune (Store Apps, Line-of-Business, Win32/IntuneWinApp, & Custom scripts). Responsible for assessing issues surrounding all workstation management and support, asset management to assure communication with end-user devices. Upgrading Windows 10 version; Software Delivery, Patch Delivery via SCCM, MEM. My work also includes working with System engineers, Help Desk Team, App Dev, and Security. Full SCCM configuration and Management. Sites and Services VLAN assignments

Desktop Management Solutions, Systems Engineering

Software Patching, Application Scripting, Regression Testing and Deployment

Configuration, Redesign and Daily Management

Respond to Alerts, Determine Issues, Analyze and Resolve

Implement Work-around while defining Permeate Solution

Root cause analysis and Problem resolutions

Work-around Assessment and validation

Problem Tracking, Documentation and Training

Network Assessment of packet delivery from primary servers to endpoint devices

Asset and Inventory Discovery, Business Endpoint Management Assessments

Training and Personnel Management

Future Tech / Raytheon / Contract / Secret Clearance Oct 2019 – Dec 2019

Altiris SME/Program Team Leader

Responsible for assessing issues surrounding all infrastructure and asset management to assure communication with end-user devices. This included writing the Statement of Work and managing the team assigned to Upgrade computers to Windows 10 and migrate use data to new devices. This included the creation, build, and configuration of local Site servers, scripting, software package scripting, and processes for user data migration. My work also includes tracking team progress, improvement of excel tracking documentation, and creating process management document.

Desktop Management Solutions, Systems Engineering

Build out of local ESXi VMWare Virtual Windows 2012r2 and 2016 Servers on on-site hardware and create OS ISO’s

Software Patching, Application Scripting, Regression Testing and Deployment

Windows 7, 8, 10, Image Build, Server

SCCM, MEM, Altiris ITMS, CMS, AMS 8.5 / 8.5RU2

Configuration, Redesign and Daily Management

Respond to Alerts, Determine Issues, Analyze and Resolve

Implement Work-around while defining Permeate Solution

Root cause analysis and Problem resolutions

Work-around Assessment and validation

Problem Tracking, Documentation and Training Personnel Management

Network Assessment of packet delivery from primary servers to endpoint devices

Asset and Inventory Discovery, Business Endpoint Management Assessments

G2SF / (NETC) Navy Education and Training / Contract Secret Clearance Jul 2019 – Oct 2019

Altiris SME/Systems Administrator/Engineering Team

My work included assessing issues surrounding all infrastructure, asset management and improving end-user experience. This included building processes around better software packaging and delivery, non-intrusive patch delivery for servers and desktop, and accountability of personnel activity. I participated in cross-team meetings, training, and daily work on software and patch packaging, software and patch delivery, end-point protection, asset discovery and management. Addressed patch scripts, software packages, group polices and pulling new Win10 image. My work also includes tracking improvements, charts/graft percentages, and creating process management document. Train personnel.

Desktop Management Solutions, Point-of-Sale Management, Systems Engineering

Software Packaging and Patching, Application Scripting, Regression Testing and Deployment

Windows 8, 10, Image Build, Built and Manage Virtual Servers 2008r2, 2012r2, 2016 throughout the Naval Ed Training Center World-wide assigned to Endpoint Mgmt (Class and Unclass)

Software Management and Patch Management

Altiris ITMS, CMS, AMS 8.5 / 8.5RU2

DoD, STIG’s, Policies and Regulations

Configuration, Redesign Daily Management, and Network Assessment

Respond to Alerts, Determine Issues, Analyze and Resolve

Implement Work-around while defining Permeate Solution

Root cause analysis and Problem resolutions

Work-around Assessment and validation

Problem Tracking, Documentation and Training

Asset and Inventory Management – Software & Hardware, Writing SQL queries against the database

EndPoint Management Consulting Contracts IT Engineer/Asset Mgmt. 2007 - 2019

State Texas Department of Health Staff Services Officer 1996 - 2005

United States Air Force Guard/Reserves Reservist 1991 - 2007

Texas Air National Guard/136th Communications Flight

Telecommunications, QA Supervisor Customer Support Services Civil Service GS11 2004 – 2006

Telecommunications Specialist Civil Service 1998 – 2004

United States Air Force, Reserve 301st Fighter Wing Command and Control /Command Post

Information Manager - Reservist 1991 - 1997

SCCM, SMS, Altiris

Information Manager for Command Post

Project Management and Incident Management

Base wide Instructor for Information Management/Computer Management of Federal, State,

Development, Implement, Maintain Policies and Regulations

Train and supervise personnel

Managed and Maintained Defense Messaging System, Auto Din, NIPPER, SIPPER, Bay Switches, Cisco Routers,

Design, build, install, configure and maintain, worldwide internal/external client relations and client’s services

Managed and supervised account and support team assessing and identifying client needs and opportunities

Managed, developed and supported financial systems and services

Built and maintained Encrypted Microsoft Exchange

Manage daily Server and Desktop Enterprise Infrastructure

Remote Access Server and Multi-Manager Unix

Asset and Inventory Management – Software & Hardware

Asset and Inventory Discovery, Business Endpoint Management Assessments per AFI’s

Manage and Built SQL Database, db instances, schema tables, and database maintenance

Software Packaging and Delivery

Monitored and maintained access doors and cameras to Command and Control Center and

Battle Staff room

EDUCATION

State of Texas / Edu

Management Development Program Graduate – Governor’s Center

Parks College – Thornton, Colorado

Business of Applied Science

United States Air Force – Community College of the Air Force

Honorable Discharge Jan 2007

Non-Commissioned Officer Military Graduate

Information Management – 3A0XX Level 3, 5, & 7 Military Graduate

Computer Operations – 3C0XX 3, 5 and 3C2XX Level 3 Military Graduate

Basic Training Honor Graduate Military Graduate

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