Operations & CRM Communications Manager

MIKKI MOXLEY

678-***-**** *****.******@*****.*** linkedin.com/in/mikki-moxley-51a3382a Portfolio: https://canva.link/ts4g7fgll8wsil1 PROFESSIONAL SUMMARY

Detail-oriented operations and communications professional with extensive experience coordinating programs, events, and stakeholder relationships for nonprofit, education, and client-facing organizations. Skilled in CRM data management and integrity

(HubSpot, Dubsado, Asana), event execution, member/partner communications, dashboard and report preparation, and survey administration. Proactive, self-directed, and adept at managing multiple cross-functional workflows in fast-paced, deadline-driven remote environments.

CORE SKILLS

CRM & Data Management: HubSpot, Dubsado, KEAP, QuickBooks, database/contact list administration, data cleanup, data integrity

Event & Program Coordination: check-in and call scheduling, event logistics, timelines, status reporting, deliverable tracking, project coordination (Asana)

Communications & Design: Canva, Mailchimp, newsletters, email campaigns, social media, website content (WordPress- comparable platforms), surveys and reporting

Productivity & Reporting Tools: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Microsoft Copilot, Google Workspace, dashboards, checklists, SOPs

Professional Attributes: highly organized, proactive and self-directed, strong follow-up and stakeholder communication, comfortable with travel

WORK EXPERIENCE

West Region and Digital Marketing Manager / Development Associate Educators First, Kennesaw, GA (Part-time / Remote) - 06/2019 - Present

● Produce and design membership materials, digital marketing assets, newsletters, social media graphics, and outreach materials for a national education nonprofit.

● Write and update website copy and communications across Facebook, Instagram, X, LinkedIn, and GoDaddy platforms.

● Support development efforts including grant research, grant applications, donor outreach materials, and Foundation collateral, coordinating deliverables and deadlines across the team. Executive Virtual Assistant DCAvirtual.com, Winston, GA (Part-time / Remote) - 10/2023 - 07/2026

● Provided operational coordination and day-to-day support for a portfolio of six clients across nonprofit, small business, real estate, marketing, and professional services organizations.

● Managed and maintained CRM, project, and client workflow systems including HubSpot, Asana, and Dubsado; organized contacts, lists, tasks, timelines, and follow-up processes to keep data accurate and projects moving smoothly.

● Prepared client-ready dashboards, reports, checklists, meeting notes, SOPs, presentations, and spreadsheets, communicating status and results with a polished, detail-oriented style.

● Created, scheduled, and updated marketing and outreach materials - including newsletters, email campaigns, and social graphics - using Mailchimp, Canva, Adobe Creative Suite, HubSpot, and KEAP.

● Reviewed email marketing performance (deliverability, list quality, open/click rates) and compiled findings into improvement recommendations, similar to survey and engagement-trend reporting.

● Supported inbox/calendar coordination, event calendar updates, vendor and client communications, document organization, and administrative troubleshooting across multiple stakeholders using Microsoft Office and Google Suite. Teams and Slack.

● Completed invoicing and payment tracking in QuickBooks and other business platforms. Teacher Assistant / Substitute Teacher Harvester Christian Academy, Douglasville, GA - 08/2017 - 05/2019

● Supported classroom operations, grading, tutoring, and student event coordination in line with teacher lesson plans. Online Clothing Business Owner Lularoe, Self-Employed, Winston, GA (Remote) - 08/2016 - 05/2019

● Managed purchasing, inventory, sales, invoicing, shipping, and customer service for an online retail business. Director of Administration Seeds of Faith Preschool, First Presbyterian Church, Douglasville, GA (Part-time) - 02/2007 - 06/2016

● Managed a student database, monthly tuition billing, and reporting while maintaining data accuracy across records.

● Coordinated the annual silent auction/lunch fundraising event, special promotions, and community events from planning through execution.

● Created internal and external communications, maintained webpage content, supervised and trained teaching staff, and managed the annual budget.

● Responsible for payroll through ADP and Paychex. Program Coordinator Young Leaders Council, Nashville, TN (Part-time) - 10/2004 - 10/2005

● Produced internal and external communications, alumni emails, and special event/class materials while maintaining a member database.

Marketing Manager, Tennessee Hagerman and Company, Inc. / CAD Group, Brentwood, TN - 08/2002 - 08/2004

● Managed promotional email communications and customer database while coordinating special events and training class promotions.

Customer Service Representative / Events Coordinator Resource Label Group, Franklin, TN - 07/2001 - 07/2002

● Maintained customer accounts and relationships while planning employee luncheons and annual events. Marketing and Sales Assistant Ellsworth Systems, Inc., Franklin, TN - 01/2001 - 07/2001

● Supported client promotional materials, website updates, and monthly sales commission reporting. Member Relations Director YMCA of Middle Tennessee, Nashville, TN - 07/1993 - 05/2000

● Created member- and donor-facing communications, communications kits, marketing presentations, press releases, and newsletters.

● Co-chaired the YMCA annual dinner for 800+ volunteers and staff and supported annual giving campaign communications, kickoff, and victory celebration events.

● Coordinated citywide tradeshows, employment fairs, staff events, and training, managing logistics across multiple stakeholders and locations.

Marketing Communications Assistant Southern Hills Medical Center, Nashville, TN - 01/1991 - 06/1993

● Supported advertising, public relations, community relations, and employee newsletters/events in a healthcare setting. EDUCATION & CERTIFICATIONS

● Bachelor of Science in Public Relations, Minors: Office Management and Psychology - Middle Tennessee State University, 05/1991

● Asana Ambassador Certification - 09/2024

● Canva Design Academy Certificate - 12/2024

● Nashville State Tech Certification, Quark X-Press - 12/2000 AFFILIATIONS

● First Presbyterian Church, Douglasville, GA - Member since 05/2006; Marketing Coordinator for Night to Shine

(sponsored by Tim Tebow Foundation); Outreach/Marketing Committee and ladies event committee.

● Star Bright Players, Williamson County Children’s Theater Program - Assistant Director.

● Antioch High School Reunion Committee - organize event, create nametags and memory book, research classmates to invite, facebook page editor

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