Intake Coordinator and Client Services Professional

Kamerra Jackson

INTAKE COORDINATOR

Indianapolis, IN 317-***-**** **************@*****.***

OBJECTIVE

To work as an Intake Coordinator, where I can utilize my education and professional experience to contribute to the goals of the organization, while simultaneously creating connections with clients and colleagues by providing compassion and support.

EXPERIENCE

Adult and Child Health Services Intake Coordinator 2024 - Current

Welcome clients and create triage charts

Explain Intake process and that they will be referred for a treatment upon an Intake assessment

Collect photo IDs, insurance cards, and all paperwork before assigning clients to a Registrar

Verify Insurance and register clients as needed

Create appointments and assign clients to Intake Clinicians

Effectively communicate with Intake Staff using Microsoft Teams, Email, and by phone

Call clients and confirm appointments, to prepare Intake staff for the following day

Perform all office administrative duties

Screen clients and communicate their needs to the Crisis Department when necessary

Check out clients and ensure they have information about resources for further assistance.

Quality Counseling and Psychological Services Receptionist 2024 - 2024

Navigated DCS Referrals and assigned to Clinicians

Contacted clients to schedule appointments and drug screens

Gathered demographic information to create charts and begin registration

Volunteers of America Fresh Start Recovery Center Service Coordinator 2018 - 2024

Greeted and directed clients to Intake Clinicians to begin the Intake process

Operated Microsoft Teams and a multi-line telephone system to contact departments

Performed all office administrative duties and trained new front office staff

Gathered and entered demographic information to create charts and Intake Clinicians

Verified Insurance and created Medicaid referrals

EDUCATION

Lawrence North High School, Indianapolis 2003

Core 40 Diploma

Ivy Tech Community College, Indianapolis 2014

Technical Certificate of Early Childhood

Aspin Community Health Worker Training Program 2023

Trainings here

Southern New Hampshire University Expected graduation date - 2026

Pursuing bachelor’s degree of Human Services

SKILLS AND ABILITIES

Excellent Customer Service skills

Sensitive to the needs of clients and their families

Highly knowledgeable of Microsoft and Google applications

Ability to handle confidential information

Ability to prioritize and manage time effectively

Ability to work under pressure and multi-task in a high-volume environment

Ability to swiftly make decisions in urgent situations

Highly detail oriented

Ability to learn new tasks quickly

Exceptional ability to effectively communicate with clients and colleagues

Consistent positive outlook

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