Customer-Focused Team Member and Camp Counselor

JULIANA W. VILARDO

949-***-**** • ***************@*****.***

East Lansing, MI

Professional Skills

• Reliable and customer-focused professional with experience in childcare, customer service, and fast-paced team environments.

• CPR, basic life support, food handler, and bloodborne pathogens certified.

• Demonstrated excellent verbal/ written communication skills, problem-solving, and time management skills.

• Experienced in ensuring safety, building positive relationships, and delivering excellent service while adapting quickly to changing priorities.

Experience

Summer Camp Counselor, YMCA; East Lansing, MI (May- August 2026) Supervised and ensured the safety of groups of children in a structured camp environment while maintaining a clean, organized, and safe environment by following YMCA policies and safety procedures.

Desk Receptionist, Ink & Needle East; East Lansing, MI (October 2024- June 2026) Processed payments and handle transactions using POS systems and kept a physical book to track earnings and coordinated schedules with artists and client to ensure efficient workflow and client satisfaction.

Barista Assistant, Foster Brewing Co; East Lansing, MI (July- October 2025) Delivered welcoming, attentive service to create a positive and comfortable guest experience and Supported team collaboration during high-volume shifts. Cashier/ Register, Pizza Port Brewing CO; San Clemente, CA (June 2021- August 2024) Lead contributor on food preparation and order completion and trained new employees on standard procedures and processes.

Education

Michigan State University, East Lansing, MI; Curriculum: Bachelor of Arts in Psychology San Clemente High School, San Clemente, CA; Graduated June 2023