Customer Service & Client Solutions Specialist

Leslie Beene

Jasper, TN ***** 423-***-**** *********@*******.***

Dynamic customer service professional recognized for exceptional communication and problem-solving abilities. Expertise in managing customer inquiries and resolving issues promptly while upholding the highest standards of service excellence. Committed to fostering team collaboration and adapting to evolving demands, consistently delivering results in fast-paced environments. Renowned for reliability, empathy, and a results- driven mindset that enhances customer satisfaction and loyalty.

• Best practices implementation • Go-to-market strategies

• Client relationships • Industry knowledge

• Training and development • Strategic growth management

• Client engagement • Integrity and honesty

• Attention to detail • Time management

• Issue resolution • Customer relationship management

• Resource evaluation • Troubleshoot service issues

• Adaptability

Ask Consultants/cvs, 11/2025 - 01/2026

CVScaremark – Wfh

• Assisted in project research and analysis to support client recommendations.

• Collaborated with team members to develop process improvement strategies.

• Conducted market assessments to identify opportunities for client growth.

• Prepared reports summarizing findings and actionable insights for stakeholders.

• Participated in training sessions to enhance industry knowledge and skills.

• Maintained documentation of project activities and progress for transparency.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently. Professional Summary

Skills

Work History

• Utilized customer relationship management software to track interactions and maintain service records.

• Processed orders and returns, ensuring timely completion and adherence to company policies.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Customer Service Loyalty Representative –, 03/2023 - 07/2025 Verizon Wireless

Supported Verizon Wireless loyalty customers, including high risk and repeat callers requiring advanced de escalation.

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• Resolved billing issues, account discrepancies, and service concerns with accuracy and empathy. Utilized CRM systems and remote communication tools to document interactions and manage customer accounts.

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• Maintained composure during sensitive or escalated situations, ensuring a positive customer experience. Consistently met or exceeded performance metrics, including call handling time, customer satisfaction, and first call resolution.

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Customer Service Representative, 01/2007 - 03/2021 Brother Keepers Insurance Agency – Jasper, TN

Provided personalized support for insurance clients, including policy inquiries, quotes, payments, and account updates.

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• Managed inbound calls and delivered clear, professional guidance on coverage and policy options.

• Maintained accurate records and ensured compliance with agency and regulatory standards.

• Built long term client relationships through trust, reliability, and responsive service. High School Diploma: 05/1997

Marion County High School; - Marion County Tennessee English

Education

Languages

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