Office Manager & Scheduling Coordinator

Jillian Currin

Elgin, OR *****

803-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Proven expertise in appointment scheduling, client relationship management, and organized Quickbooks documentation. Adept at responding swiftly to leads while maintaining professional follow-ups and excellent communications skills, ensuring satisfaction and revenue growth.

ACCOMPLISHMENTS

Built strong relationships through exceptional service, active listening, and personalized solutions while consistently exceeding performance expectations and contributing to customer satisfaction, retention, and sales growth.

•

SKILLS

• Customer service • Office management

• Organizational skills • Office administration

• Data entry • Scheduling coordination

• Operations management • Conflict management

• Business administration • Event coordination

• Financial reporting • Contract negotiations

WORK HISTORY

OFFICE MANAGER/BUSINESS OFFICE COORDINATOR 05/2024 to 05/2026 Master Works Painting, LLC - Lexington, SC

• Managed daily office operations, ensuring organization and efficiency.

• Coordinated scheduling and logistics for team meetings and client appointments.

• Implemented office procedures to enhance workflow and communication among staff.

• Maintained inventory of supplies, negotiating with vendors for cost-effective solutions. Supported project management efforts by tracking progress and deadlines for ongoing projects.

•

Managed and responded promptly to leads from Angie's List and Thumbtack ensuring quick follow-up to maximize conversions.

•

Scheduled free consultations and appointments, maintaining a full calendar and excellent customer service.

•

Met with customers to discuss product colors and sheens, providing personalized service and support.

•

• Attended BNI meetings to network and generate additional business opportunities. Typed detailed proposals and followed up with customers to confirm satisfaction and next steps.

•

STORE MANAGER 02/2021 to 10/2023

Country Spirits, LLC - Gaston, SC

• Managed daily operations, ensuring compliance with company policies and procedures.

• Led team training sessions to enhance product knowledge and customer service skills. Optimized inventory management processes, reducing stock discrepancies and improving turnover rates.

•

Developed strategic merchandising plans to increase product visibility and drive sales growth.

•

Created employee schedules and conducted performance reviews to maintain a motivated team.

•

OWNER/HAIRSTYLIST 01/2016 to 07/2020

Jillian's Hair Solutions - Lexington, SC

• Developed and implemented innovative hair care solutions tailored to client needs. Streamlined inventory management processes, reducing waste and optimizing stock levels.

•

• Enhanced client retention through personalized consultations and follow-up services.

• Oversaw daily operations, ensuring compliance with health and safety regulations.

• Analyzed market trends to adapt services, maintaining competitive edge in industry. Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

•

Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

•

HAIRSTYLIST 07/2015 to 06/2019

Alina's Beauty Salon - Lexington, SC

• Delivered personalized hairstyling services, enhancing client satisfaction and loyalty.

• Developed expertise in advanced haircutting techniques and color applications. Oversaw daily salon operations, ensuring efficient workflow and high-quality service delivery.

•

Implemented inventory management practices, reducing product waste and controlling costs.

•

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

•

• Scheduled customer appointments and rearranged individual time slots to meet demand. BARTENDER 08/2015 to 04/2017

Crescent Moon Bar & Grill - Lexington, SC

Crafted and served a diverse range of cocktails and beverages to enhance customer experience.

•

• Maintained bar cleanliness and organization, ensuring compliance with health regulations. Collaborated with kitchen staff to streamline service during peak hours, improving efficiency.

•

• Trained new bartenders on drink preparation techniques and customer service standards.

• Served high customer volumes during special events, nights, and weekends. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

•

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

•

Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

•

EDUCATION

Irmo High School - Irmo, SC Licensed Cosmetologist Paul Mitchell The School of Cosmetology, 05/2012

• Honor Roll 2011-2012

Contact this candidate