Entry-Level Customer Support Specialist

P.O. Box **** – *****, Nairobi.

Tel: +254-***-****** / +254-***-******

Email : ******@*****.***

KAMAU SAMUEL K.

Personal Nationality : Kenyan Religion : Christian Information Date of Birth : 1976 Marital Status : Married Objective : To build a career in my area of specialization and to support Administrative duties in challenging environment.

Professional Mar 2010 – To date Bonlay Property Agency Experience

Post : Manager / IT Officer

The Organization : Real Estate company dealing with managing and selling of properties Responsibilities Client management and coordinations

Office management

Marketing of the available properties on sale

Professional Aug 2003 – Dec 2009 Save The Children Centre - Japan Experience

Post : IT Officer / Logistic Assistant

The Organization : Rehabilitation of Street Children & collaborate with JICA in various projects.

Responsibilities Liaising with other NGOs in various department for information

Coordinating dispatch of goods to various destinations

General administration of logistical procedures

Coordinating other activities within the organization

User support in terms of troubleshooting, diagnosing and repair

Management and development of IT systems

Maintaining organization Database

Training of other staff

Control and maintaining of the IS equipment’s

Professional Jan 2002 –Jul 2003 Excel Investments

Post : IT / Logistic Operations Officer

The Organization: An Investment / Import Company

Responsibilities General supervision and coordination of the company operations

Maintain organized filling and documentation system in the logistic department

Coordinate all the office function relating to the procurement, and dispatch of good from the ware house, airport etc.

Database administration.

User training

Management and development of IT systems

Computer configuration and installations

Procurement of ISP equipments etc.

Achievements Assisted in organization’s computerized project design and and skills its subsequent implementation and though to its operation.

Training the organization staff in system operations

Diverse knowledge in data processing

Computer maintenance and operations

Professional Jan 2001 – Oct 2001 Laporte Holdings

Experience

Post : Program Coordinator / Data entry

The Organization: Company dealing with export of Floriculture & Horticulture Produce and Management training.

Responsibilities: Coordinating all the activities for the dispatch of the produce at the airport.

Analysing and recording of all the invoices and deliveries

Data entry

User training

General administrative duties

Professional Jan 2000 – Nov 2000 Action Against Hunger - Lokichoggio Experience

Post : IT Officer / Computer Technician

Responsibilities Computer maintenance and program installations

Diagnosing & Troubleshooting

Providing general office administration

Train users on various software applications

Assisting in the continuous support, planning and development of computerize data processing.

Education 1998 – 2000 Computer Training Center – Nairobi Diploma in IT (Information Technology – UK )

A+ Certification (Computer Hardware & Software)

N+ Certification (Computer Networking)

1993 – 1996 Sipili High School ( KCSE C+)

Computer Ms – word, Ms- Excel, Ms- Access, Ms- PowerPoint, Ms – Publisher, Packages PageMaker, Photoshop, HTML, Internet Emails etc. Programming Visual Basic 6.0

Languages Dbase IV

Accounting QuickBooks

Packages

Operating Windows 98’, 2000 & XP, Linux, Unix

Systems

Other Valid Driving Licence

Qualification Valid Kenyan Passport

Abilities Ability to work under pressure and meet deadlines

Effective planning and organizational skills.

Ability to manage multiple priorities and assignments

Ability to work independently and in a team environment Awards : Most disciplined student in school

Referees:

Mr. Joseph Kamau Mr. Mark Njenga

Accountant & Admin manager, Camp Manager

Save The Children Centre – Japan C.E.AS

P.O. Box 67395 P.O. Box 40870 - 00100

Nairobi. Nairobi.

Tel: 254-***-****** Tel: 254 -722-683026

Email: *********@*****.*** Email: ********@*****.*** Mrs. Grace Mukundi

Nurse

Aga Khan University Hospital

P.O. Box 1525

Nairobi

Tel: 254-722 – 811341

Email: ******@*****.***

Contact this candidate