Administrative Support Professional
Resume:
CHARLINE THOMPSON
Durham, NC
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ADMINISTRARIVE SUPPORT PROFESSIONAL
Detail-oriented Clerical Support Professional with over 16 years of experience in mortgage and loan servicing environments. Adept at handling complex documentation, auditing, and customer service processes while ensuring compliance and operational efficiency. Recognized for strong organizational skills, exceptional attention to detail, and the ability to streamline processes in high-volume, detail-critical settings.
PROFESSIONAL EXPERIENCE:
WELLS FARGO MORTGAGE – Raleigh, NC
Escalations Representative
Oct 2011 – Sep 2024
Verified and validated loan documentation, ensuring completeness and compliance before transfer.
Researched and resolved complex loan servicing issues, providing solutions that enhanced customer satisfaction and retention.
Analyzed title reports, collaborated with team members to address deficiencies, and improved document turnaround times.
Conducted regular audits of loan files to ensure compliance with internal policies and regulatory standards.
Prepared subordination documents for lien holders and managed inquiry responses promptly and professionally.
Maintained meticulous records and provided continuous process improvement recommendations, increasing workflow efficiency.
WELLS FARGO MORTGAGE – Raleigh, NC
Mitigation File Management
Oct 2009 – Oct 2011
Managed loss mitigation activities for delinquent accounts, ensuring compliance with legal and banking regulations.
Led foreclosure processes, improving asset recovery and minimizing financial losses.
Worked directly with legal and compliance teams to streamline mitigation procedures and documentation.
Conducted detailed account analysis to develop effective risk-reduction strategies, directly improving recovery outcomes.
Maintained accurate, comprehensive records of all mitigation activities, ensuring audit readiness and regulatory compliance.
TECHNICAL & PROFESSIONAL SKILLS
Customer Service: Expert in customer communication and conflict resolution.
Documentation & Auditing: Strong ability to analyze and verify complex loan and title documentation for compliance.
Software Proficiency: Microsoft Office Suite (Word, Excel, Outlook).
Organization & Filing: Experienced in data management, file maintenance, and workflow tracking.
Notary Public: Experienced with notarizing and verifying legal documentation.
REFERENCES:
Available upon request.
Contact this candidate