Front Desk Concierge & Administrative Support
Resume:
CHAMAYA STARNES
Front Desk Professional Concierge Administrative Support Specialist
Washington, DC
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PROFESSIONAL SUMMARY
Professional Front Desk Specialist with 10+ years of experience providing exceptional customer service, administrative support, and reception services across residential, healthcare, government, and office environments. Skilled in greeting guests, managing front desk operations, answering multi-line phones, scheduling appointments, handling confidential information, coordinating services, and resolving customer concerns. Recognized for professionalism, reliability, strong communication skills, and creating a welcoming first impression.
CORE SKILLS
Front Desk Operations
Concierge Services
Guest & Visitor Relations
Reception Management
Multi-Line Phone Systems
Customer Service Excellence
Administrative Support
Appointment Scheduling
Calendar Management
Mail & Package Handling
Data Entry
Microsoft Office Suite
EMR/EHR Systems
Records Management
HIPAA Compliance
Conflict Resolution
Problem Solving
Professional Communication
PROFESSIONAL EXPERIENCE
Concierge
Classic Concierge Washington, DC
September 2025 – June 2026
Provide professional front desk services while welcoming residents, guests, and visitors.
Serve as the first point of contact by answering calls and assisting with inquiries.
Manage incoming and outgoing mail, packages, and deliveries.
Coordinate transportation requests and guest services.
Respond to service requests while maintaining a professional and welcoming environment.
Maintain accurate logs and provide administrative support for daily operations.
Paratransit Driver
WeDriveU Hyattsville, MD
July 2025 – September 2025
Provided professional transportation services while maintaining excellent customer service.
Assisted passengers with safe and reliable door-to-door transportation.
Communicated effectively with clients and support teams.
Maintained compliance with DOT safety regulations and company procedures.
City Carrier Assistant
United States Postal Service (USPS) Washington, DC
January 2025 – July 2025
Provided dependable customer service while delivering mail and packages.
Managed sensitive documents and customer information with accuracy.
Operated delivery vehicles safely and efficiently.
Verified addresses and maintained attention to detail.
Front Desk Receptionist
Family Wellness Center Washington, DC
December 2023 – March 2024
Managed front desk operations in a busy healthcare environment.
Greeted patients and provided professional customer service.
Scheduled appointments and completed patient registration.
Verified insurance information and maintained accurate records.
Assisted staff with administrative tasks and patient communications.
Certified Medical Administrative Assistant
Children's Medical Care Center Washington, DC
May 2023 – September 2023
Managed reception duties and patient interactions.
Registered patients and updated confidential medical records.
Scheduled appointments and coordinated patient services.
Verified insurance coverage and processed administrative documentation.
Utilized EMR systems while maintaining HIPAA compliance.
Administrative Assistant
DC CARE Washington, DC
March 2013 – June 2016
Managed reception area and daily office operations.
Answered calls, responded to emails, and supported visitors.
Maintained databases, spreadsheets, and client records.
Coordinated calendars and administrative activities.
Provided professional support to staff and leadership.
Front Desk Receptionist
UPO United Planning Organization Washington, DC
April 2006 – June 2007
Managed front desk operations and company switchboard.
Welcomed visitors and directed incoming calls.
Processed mail and maintained office records.
Assisted with document organization and administrative tasks.
EDUCATION
Associate of Arts – Business Administration
University of Phoenix Online
July 2020 – July 2022
CERTIFICATIONS
Certified Clinical Medical Assistant (CCMA)
Medical Office Administrative Assistant
Basic Life Support (BLS)
CPR Certification
DOT Non-CDL Class C Driver's License
VOLUNTEER EXPERIENCE
Providence Hospital – Dementia Care Department
Senior Daily Living Care Assistant 2010
Assisted senior patients with daily living support.
Provided compassionate assistance while supporting healthcare staff.
Helped maintain a safe and supportive environment.
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