Senior Phlebotomy & Lab Operations Leader
Resume:
TYCHIERE MCCOY
Perry Hall, MD ***** 667-***-**** **************@***.***
PROFESSIONAL SUMMARY
Results-driven Phlebotomy and Laboratory Professional with over 17 years of experience in high-volume clinical, diagnostic, and patient-care environments. Recognized for leadership in workflow coordination, staff support, quality assurance, patient care, and regulatory compliance. Proven ability to improve operational efficiency, mentor team members, manage competing priorities, and deliver exceptional patient experiences. Experienced in venipuncture, specimen processing, patient observation, vital signs, medication management, and activities of daily living. Seeking a supervisory, lead, or management role where strong clinical, operational, and leadership skills can support high-quality patient care and organizational success. CORE COMPETENCIES
• Team Leadership & Staff Support
• Workflow Coordination & Time Management
• Training & Onboarding of New Employees
• Quality Assurance & Specimen Integrity
• Regulatory Compliance
• HIPAA, Infection Control & Safety
• Patient Experience & Service Excellence
• Conflict Resolution & Communication
• Venipuncture & Specimen Processing
• Vital Sign Monitoring
• Finger-Stick Blood Glucose Testing
• Medication Management
• Safe Patient Transfers
• Activities of Daily Living (ADLs)
• Patient Observation & Documentation
• Inventory & Supply Management
• Administrative & Clerical Operations
PROFESSIONAL EXPERIENCE
Senior Phlebotomist / Laboratory Professional
Laboratory Corporation of America (Labcorp) – Baltimore, MD 2025 – 2026
• Served as a senior team member supporting daily operations in a fast-paced laboratory environment.
• Performed high-volume venipuncture and capillary collections with a strong focus on patient care and satisfaction.
• Ensured accuracy in specimen collection, labeling, centrifugation, and processing to maintain specimen integrity and compliance.
• Coordinated workflow and prioritized specimens to meet strict turnaround-time requirements.
• Assisted in onboarding and training new staff on procedures, safety protocols, and patient-interaction standards.
• Maintained strict adherence to HIPAA, infection control, laboratory regulations, and safety requirements.
• Acted as a key liaison between physicians, clinical staff, couriers, and billing departments.
• Managed inventory and ensured consistent availability of laboratory supplies.
• Verified patient demographics, insurance, and billing information with accuracy and confidentiality.
• Recognized for professionalism, reliability, and the ability to effectively de-escalate difficult patient situations.
• Supported team members during high-volume periods to maintain efficient workflow and quality patient service. Senior Phlebotomist / Phlebotomist
Quest Diagnostics Laboratory – Baltimore, MD August 2014 – March 2025
• Served as a senior team member supporting daily operations in a fast-paced laboratory environment.
• Performed high-volume venipuncture and capillary collections with a strong focus on patient care and satisfaction.
• Ensured accuracy in specimen collection, labeling, centrifugation, and processing to maintain specimen integrity and compliance.
• Coordinated workflow and prioritized specimens to meet strict turnaround-time requirements.
• Assisted in onboarding and training new staff on procedures, safety protocols, and patient-interaction standards.
• Maintained strict adherence to HIPAA, infection control, laboratory regulations, and safety requirements.
• Acted as a key liaison between physicians, clinical staff, couriers, and billing departments.
• Managed inventory and ensured consistent availability of laboratory supplies.
• Verified patient demographics, insurance, and billing information with accuracy and confidentiality.
• Recognized for professionalism, reliability, and the ability to effectively de-escalate difficult patient situations. Nurse Technician / Phlebotomy Technician
Northwest Hospital – Baltimore, MD 2012 – 2014
• Supported nursing and laboratory teams to maintain efficient daily operations.
• Performed venipuncture, capillary collections, and urine drug screenings.
• Prepared and organized specimens for transport and testing in compliance with established protocols.
• Assisted with direct patient care while following hospital standards and safety procedures.
• Recognized as an IV Support Starter, assisting with IV placement procedures.
• Maintained accurate documentation and ensured timely specimen delivery.
• Communicated effectively with patients, nurses, laboratory personnel, and other healthcare professionals. Patient Care / Nursing Support
Best Care Nursing – Baltimore, MD 2008 – 2014
• Assisted patients with Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, and mobility.
• Monitored and documented vital signs and appropriately reported changes in patient condition.
• Assisted with medication management while following established care plans and safety procedures.
• Performed safe patient transfers while maintaining patient comfort and safety.
• Provided patient observation and accurate documentation of care and patient status.
• Performed finger-stick blood glucose testing according to established protocols.
• Provided compassionate, respectful, and individualized patient care.
• Developed positive relationships with patients and families through empathy, patience, and clear communication.
• Maintained patient confidentiality and followed established healthcare safety and infection-control practices. Phlebotomy Intern
Johns Hopkins Laboratory – Cold Spring Station 2008
• Performed venous and micro-collection specimen collection under supervision.
• Verified patient identification and specimen information using laboratory systems.
• Followed strict safety, compliance, and infection-control protocols.
• Communicated effectively with patients and healthcare staff. EDUCATION & CERTIFICATIONS
Stein Academy – Baltimore, MD Phlebotomy Technician Certification – November 2008 Additional Certifications: Medication Technician • CPR & First Aid Certified LEADERSHIP STRENGTHS
• Consistently reliable in high-pressure, regulated healthcare environments.
• Strong communicator across clinical, laboratory, and administrative teams.
• Leads by example with a focus on accountability, teamwork, and performance.
• Detail-oriented with a strong commitment to quality, safety, and compliance.
• Patient-focused with excellent judgment, professionalism, and compassion.
• Experienced in supporting, training, and mentoring team members.
• Strong ability to manage competing priorities while maintaining accuracy and patient satisfaction.
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