Customer Service Assistant Manager
Resume:
Shylo Carter
Customer Service
Nashville, TN ****9
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Mgr
Dunkin' Donuts - Nashville, TN
March 2021 to Present
Count money, shift deposits, run crew of 5. Barista skills and shirt order breakfast cook
• Managed opening and closing store
Fresh Food Manager
Love's Travel Stops & Country Stores - Jasper, TN
January 2018 to February 2021
Front Desk Receptionist
Microtel Inn & Suites - Shelbyville, TN
May 2017 to December 2018
Reservations and check in-out process. Microtel had a 48 hr turnover with our guests and out hotel had 62 rooms in total. Keep our guests happy from the reservation process was key to running smoothly. I also made the schedule for 9 other employees and tallied hours for our bookkeeper. Quality Assurance Inspector
Yorozu Automotive TN - Morrison, TN
May 2014 to May 2017
I worked in the QA department, inspecting Infinity parts. Call Center Customer Service Representative
National Pen Co - Shelbyville, TN
November 2011 to September 2015
Responsibilities
I would call up to 85 Customers a day and verify imprint info was correct before I released it into production. I looked into the customers account and made sure the imprint they have wrote down on a mailer card matches, exactly. Then myself or my fellow employees manually enter the imprint they want. It then goes through our verification team three times where I look for mistakes, correct them if found, and then called customers verified correct info and if everything is correct and no changes or needed, released. I also take down payment info and communicate with Human Resources. Accomplishments
I was the 1st in my class of 26 to get hired on permanently. Skills Used
great people skills, how to use Microsoft word, excel, and more. Education
Associate of Science in Cosmotology
Paul Mitchell the School-Huntsville - Huntsville, AL 2007 to 2009
Skills
• Front Office
• Front Desk
• Reception
• Customer Service
• Customer Support
• CSR
• Call Center
• Customer Care
• Food Production
• Food Service
• Human Resources
• Quality Assurance
• Quality Inspection
• Sales
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Food Preparation
• Food Safety
• Leadership
• Computer literacy
• Hotel experience
• Guest relations
• Restaurant experience
• Team management
• Shift management
Assessments
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Night Auditor (Hotel) — Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity. Full results: Proficient
Front Desk Agent (Hotel) — Proficient
August 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Since 2010 I have been working with men and women in recovery. From being house mother at a women's halfway house to Lead Tech at Women of Grace in Shelbyville, Tn.
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