Remote Sales & Customer Experience Specialist
Resume:
CHRISTOPHER BRIAN DABNEY J R
Email: *************@*****.***
Seeking to leverage my extensive customer service and sales experience in a role, where I can contribute to creating positive experiences for customers while also growing professionally. WORK EXPERIENCE
REMOTE SALES ASSOCIATE - SAATVA MATTRESS
BOCA RATON, FL — AUG 2025 - PRESENT
Highly motivated Remote Sleep Sales Associate and Lead Sales Sleep Guide at Saatva Mattress with a track record of driving substantial revenue and delivering exceptional customer experiences. Consistently generate $200K+ in monthly sales while actively handling 20+ calls daily, combining strategic upselling with responsive customer service. Recognized for leadership in guiding the sales team, optimizing the customer journey, and maintaining strong product knowledge to tailor solutions that fit each sleeper’s needs. Adept at remote collaboration, CRM usage, and data-driven performance improvement.
BARTENDER (LIBATION’S MIXOLOGISTS) HOLIDAY INN & SUITES Boca Raton, FL APR 2024- Present
Delivered exceptional customer service by preparing and serving a wide variety of beverages, including signature cocktails and daily specials, enhancing guest satisfaction and loyalty. Implemented and managed innovative membership programs to increase repeat business and foster guest engagement.
Designed and launched promotional initiatives such as Google and TripAdvisor review contests, successfully boosting online reputation and visibility. Introduced "Cocktail of the Day" specials, attracting guests and increasing sales through creative drink presentations and marketing.
Supervised and coordinated bar staff during busy periods and special events, ensuring smooth operations and excellent service standards. Managed event setups, including banquet requests, by coordinating bar staffing and supplies to meet specific client needs and event requirements. Maintained compliance with health and safety regulations while ensuring a welcoming and professional environment for guests and staff.
1000 Spanish River Rd #H1 33433 • 786-***-****. • www.chrissellshomesfast.com SR. SALES REPRESENTATIVE CITY/ ASHLEY FURNITURE STORE BOCA RATON, FL NOV 2022–PRESENT
Provided exceptional customer service for home furnishing experiences. Maintained a 72% client retention percentage for buyer loyalty. Achieved $1.2 million in sales in 2023.
$1.8 million in sales in 2024.
Assisted clients online/phone/in-store with furnishing and home buying experience. Managed CRM Systems effectively.
HOSPITALITY MANAGER RACHELS STEAKHOUSE & CLUB
WEST PALM BEACH, FL NOV 2021 - SEPT 2022
Built a strong network of lasting relationships, customer service, interpersonal, and negotiation skills. Ensured to be a detail-oriented critical thinker who can work with diverse clients and understand their needs and interests.
Effective use of marketing techniques as well as Team Building Support Strategizes. Knowledgeable of federal and local laws regarding club / food & beverage establishments Trustworthy and efficient.
HOSPITALITY MANAGER SCARLETT'S CABARET
MIAMI,FL AUGUST 2020 - OCT 2021
Created memorable experiences for clients through exemplary professionalism and service. Worked directly with upper management on promotional, sales, and contract opportunities. Managed cash, check, credit orders.
Ensured VIP clientele demands were met with satisfaction, recorded promotional production, and coordinating company buyouts fulfillment.
ONE HOTEL HABITAT - FORBES 5 STAR SERVER AND TRAINER MIAMI BEACH, FL JUNE 20 20 TO MARCH 20 21
Fresh, local, seasonal and sustainably sourced farm-to-table cuisine by Award-winning Chef, Thanawat Bates.
•Known for creating memorable experiences for guests through exquisite dining service.
•FORBES 5 Star Certified Standard of Excellence training on- boarding for team members. Maintained (6) TRIPADVISOR 5 Star * reviews average per week.
• Worked directly with management coordinating company buyouts and BEO
(Banquet Event Operations) • Handled 15-30 tables daily of 35-100 Guests. SUN BAR RESTAURANT POOL & BEACH MANAGER - FAENA MIAMI BEACH MIAMI BEACH, FL — FEB 2015 - JUNE 2020
Oversaw the daily operations of the recreational areas (2 beaches, 2 pools and, kid's recreation area) of the Faena District (Faena Hotel, Faena House - residential building,and Casa Faena - sister boutique hotel), managing a team of 35 team members and 3 supervisors - including all F&B Operations. Managed department scheduling, hiring & training processes. Forecasting of all aspects of the operation - staffing levels/revenue/expenses. Helped hotel attain Forbes 5-Star Rating (1st independent hotel to be awarded in the opening year - 97% department score)• Increased overall pool/beach revenue by over 50% Helped hotel attain Trip Advisor ranking of #5 in 2015 (Ranked #41 in 2013) Highly motivated Remote Sleep Sales Associate and Lead Sales Sleep Guide at Saatva Mattress with a track record of driving substantial revenue and delivering exceptional customer experiences. Consistently generate $200K+ in monthly sales while actively handling 20+ calls daily, combining strategic upselling with responsive customer service. Recognized for leadership in guiding the sales team, optimizing the customer journey, and maintaining strong product knowledge to tailor solutions that fit each sleeper’s needs. Adept at remote collaboration, CRM usage, and data-driven performance improvement.
SALES SPECIALIST / VISUAL INSTALLATION
APPLE - AVENTURA, FL
JUNE 2009 TO NOVEMBER 2012
Assisted clients with making educated selections for their entertainment, business and electronic needs
* Appropriately suggested additional items to customers (helped increase revenue) Oversaw completion towards new sales programs for installations of video ads and planogram setups *
Regularly met sales goals
* Consistently adhered to high quality levels of expectations and standards
* Helped train new servers and floor staff on customer service and service standards
* Assisted management with closing duties, inventory and reconciliation of the cash drawer
EDUCATION
BROWARD COLLEGE,(PTA) PHYSICAL THERAPIST ASSISTANT 2022 GOLDCOAST SCHOOL OF REAL ESTATE SUNNY ISLES, FL 2010 DR.MICHEAL M. KROP SR. HIGH, H.S DIPLOMA MIAMI, FL 2007 SKILLS
Administrative Experience (4 years)
Hospitality Experience (10+ years)
Customer Service (10+ years)
Real Estate (12+ years)
Logistics (2+ years)
Management Experience (6+ years)
ADDITIONAL SKILLS
Extensive experience in management working in customer service and real estate. Dedicated to providing the highest levels of customer service. Skilled at building positive relationships and communicating well with clients and staff. Competent at managing responsibilities in a fast-paced, high-volume atmosphere. Excellent written and verbal communication skills.
**TECHNICAL SKILLS* *
Proficient with Apple products/programs, Microsoft Office, Internet, Galaxy, GoConcierge, Micros POS, Aloha, Lavu,Toast, Oracle, ADP (EZLabor and TaskForce) Exceptional skills in conflict resolution through customer service. Strong interpersonal relationship building.
Leadership and initiative.
Exceptional sales techniques. Safe Staff, TIPS,First Aid, CPR certified.
Contact this candidate