Customer Service & Operations Leader

THOMAS SILECCH

Baldwin, NY ***** H: 516-***-**** C: 917-***-**** **********@*********.***

Employment Objective

Customer Service Professional experienced in building solid business relationships and delivering positive results for an organization. Seeking a position where I can leverage these skills and deliver mutually beneficial results. Core Competencies

Team building/leadership

Account development and retention

Staff Development

Collaboration

Business planning

Problem resolution

New Business development

Risk Management

Operations management

Professional Experience

Client Consultant

Flagstar Bank, Ronkonkoma, NY May 2023 – November 2024

Serviced daily customer with their banking needs.

Reached out to existing customers and potential customers to educate them on current bank offerings to help maximize their money.

Assisted manager and teammates on any requests needed. Assistant General Manager

Team Car Care, D/B/A Jiffy Lube, Floral Park, NY 2014 – April 2023

Hired specifically to enhance sales and increase workforce efficiencies, balance store’s profit and loss, train and coach employees and improve overall performance.

Consistently exceeds customer expectations based on Management’s daily performance reports.

Institutes changes in store strategy to achieve highest objectives in sales, and staff incentive bonuses. Assistant Treasurer and Branch Manager 2010 - 2013 THE DIME SAVINGS BANK OF WILLIAMSBURGH, BROOKLYN, NY

Hired specifically to restructure overall branch operations following a lapse in branch-level leadership at The Dime and was quickly able to stabilize operations and increase staff retention

Successfully networked with current customer base to solicit over 30 new business accounts, raising deposit balances from $5 million to over $7 million

Recruited and directed the training of new personnel, prepared performance reviews, applied professional growth path for staff, applied disciplinary actions and effectively managed the changing compliance and state laws while also adhering to strict company guidelines

THOMAS SILECCH

Resume, Page 2

Branch Service Manager 2009 - 2010

VALLEY NATIONAL BANK, BROOKLYN, NY

Hired to direct and manage a De Novo branch in Borough Park and to elicit new business accounts in the neighborhood while operating outside of usual guidelines until normal performance levels were achieved

Raised deposit levels to $3 million and succeeded in reaching a 95% success rate for a company-emphasized

“shopper program”

Exceeded goals and expectations, conducted skills assessment, internal audits and reconciliation of general ledgers, ATMs, overdrafts, overall cash limits and developed a new feedback process and career path while coaching staff and sales force

Branch Manager 2008 - 2009

CROSS COUNTY FEDERAL SAVINGS BANK, BROOKLYN, NY

Managed sale of branch products, new business, teller operations, regulatory compliance, hiring, training, developing staff and coaching personnel

Routinely exceeded expectations, conducted internal audits, completed performance evaluations and oversaw all aspects of branch operations and employee relations Assistant Vice President and Operations Manager, Branch Manager 2000 - 2008 THE BERKSHIRE BANK, NEW YORK, NY

Determined staffing requirements, interviewed, hired and trained new employees

Facility Manager, responsible for purchasing, vendor selection, building maintenance, major remodel of facility, and coordinated activities of businesses and departments concerned with the production, pricing, sale and distribution of products.

Facility manager responsible for external purchase negotiations and to ensure vendors efficiently and effectively provide expected service levels while staying within strict company budgetary guidelines

Spearheaded cost-cutting changes to existing purchasing efforts and established new acquisition guidelines; including research and classification of vendors.

In four years, increased deposits from $10 million to over $17 million

Responsible for branch security training, the monitoring of all security systems, inclusive of FedLine Advantage wire transfers

Conduct internal audits, performance evaluations, branch profit and loss, staffing levels, coaching, establishing goals, reviewing daily processes and overseeing all other managerial aspects of running a branch

Education

Brooklyn College, Brooklyn, NY – Business Courses

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